Hilton Orlando

Reviews

• SB

  Sophie Baillargeon

  5 days ago
  3.0
  We tested the Daycation formula, very dissatisfied when we asked for showers after our day in the pool before flying out, well NONE, nothing to rince off unless you purchase a room, not changing rooms or locker rooms. The pool was great tho and the staff nice but all activities were cancelled seemed only because no one could take them in charge. Another disappointing thing. We would still come back but rent a day room and have all the services instead of paying only a day fee with only a pool access!
• MC

  Mary Carpadakis

  6 days ago
  5.0
  I could not have been happier with my recent stay. We booked fairly last minute for NYE and had a great experience. The hotel manager was phenomenal in making sure the accommodations exceeded my expectations. All of the staff were friendly and efficient. We dined at FastBreak, Todo Vos and Tropics Pool Bar and Grill. All three had great service the the food was fantastic. While we didn't make use of the grab and go food options, it was nice to see it available. I'd probably use them on a longer stay. It was too cold to make use of the pool but we will definitely be back in the warmer months as the pool area was very nice.
• MA

  michael arias

  Jan 3, 2026
  5.0
  ⭐⭐⭐⭐⭐ Excellent Stay – Will Definitely Return! We had a fantastic stay at this Hilton Hotel and would absolutely give it 5 stars. The property is very clean and well maintained, which made our stay even more comfortable. It’s a great place for families—there’s plenty of fun for kids, including a lazy river and a small but enjoyable water park. Scratch Market was a standout for us, with great coffee and fresh orange juice every morning. The staff throughout the hotel were consistently friendly and welcoming, which made our stay even better. The hotel has two restaurants, and the sports bar was especially great. They offer a private room for $45 per hour where you can eat with your family while playing golf and a variety of other sports—such a fun and unique experience. We used Uber the entire time to get to and from the parks, and it was very convenient. Overall, this stay was better than many Disney resorts we’ve stayed at in the past. We will definitely be returning and highly recommend this hotel!
• AD

  Antonio Dixon

  Jan 2, 2026
  1.0
  My stay was overshadowed by an unacceptable encounter in the lobby that I feel compelled to share. While handling my own luggage, a bellman confronted me and forcibly placed his hands on the luggage cart I was using, then wheeled it away from me without my consent. His justification was that this is a “full-service hotel,” as if that somehow excuses physically intervening with a guest. This interaction was aggressive, unnecessary, and completely inappropriate, and it occurred in front of my son, which made the situation even more troubling. No guest—especially a paying one—should be embarrassed or physically challenged in a public space to enforce an unwritten service rule. What made this situation worse was management’s response. Gabriel a supervisor agreed that isn't hotel’s policy however , Rich a manager followed up days later both to defend the bellman’s actions rather than acknowledge or apologize . Their refusal to take responsibility or show basic empathy strongly suggests a toxic culture where disrespectful behavior toward guests is tolerated, if not encouraged towards a particular race. I watched as other guest used the cart to transport their own luggage without an encounter from a bell-man! If the hotel has policies regarding luggage assistance, they should be communicated politely and verbally, not through physical interference. Hospitality is about service, respect, and boundaries—none of which were demonstrated here. A hotel that claims to be “full service” should understand that true service starts with professionalism and accountability. Based on this experience, I will not be returning, nor would I recommend this property—especially to families. No-one should have to pay for such experience; especially not during a Holliday vacation
• SK

  Sathish Kumar

  Dec 30, 2025
  1.0
  TLDR - The front desk is missing the basics of guest experience: people pay not just for amenities, but for a smooth stay without unpleasant staff interactions, and this property fails hard on that second part - pointing to broken hiring, an incompetent culture, and leadership that can’t consistently recruit or manage capable front-desk teams. On top of that, it feels like the hotel relies on Expedia to move inventory but resents paying commissions, so Expedia guests get treated like second-class customers. Instead of fixing service, they lean on aggressive lobby-based selling (timeshare vibes) to drive repeat stays, but the approach reads like a churn problem - high turnover, and likely below-average occupancy that they’re trying to patch with hard-sell tactics. For longer review, read on - After returning from Universal Epic around 10:30pm, we were greeted by Andrew at the front desk; although friendly at first, he abruptly prioritized complaining about the messy reception desk to a female colleague while we were waiting for our room assignment and keys. Our room ended up next to the elevator, our kid fell asleep within 15 minutes, but we couldn’t sleep all night due to the noise - and because it was so late (and our child was already asleep), we couldn’t reasonably request a change then. It also felt like Hilton treats Expedia bookings as second-class, using Expedia for acquisition but steering guests to book direct while delivering a worse experience. The next day, when my wife requested a room change, staff were rude and non-communicative - they said they’d let her know, but after 3 hours of silence, when she followed up, they snapped that the room was ready (with no prior notice). Getting replacement keys from Sanjay was similarly unpleasant, and at checkout, when I raised the issue with Chloe (a trainee), she smirked and insisted we should have used “the text box in the system” to request a quiet room away from the elevator, away from steps, away from vending machines or any other requests we have. The manager was right next to her, listening to everything, who also agreed with Chloe the trainee, how she was advising us that the hotel can take special requests using the text box. In summary, you are expected to use the text box in the system to request a room that is quiet! Incredibly dismissive! To top it off, after checkout, John (sales) met right after we walked out of the elevator when we were checking out, trying to sell us on staying at Hilton again Thank you very much, but I had enough in two nights I stayed there!

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