Business Details
About
HotelExtended Stay HotelHilton
Our pet-friendly hotel offers thoughtfully designed spacious suites and convenient, comfortable amenities that allow guests to create their own ‘home away from home’ while traveling. The Viera Town Center Home2 Suites will also offer a range of amenities such as an exterior pool and outdoor patio equipped with two grills and a fire pit, a fitness center, complimentary breakfast and a business center. Each of the 118 suite-style rooms has separate sitting and living areas, kitchens with full sets of dishware, induction cook-tops upon request and an apartment-size fridge.
Location
Home2 Suites by Hilton Melbourne Viera
2404 Metfield Drive, Melbourne, FL
32940, United States
Hours
Reviews
4.4
530 reviews
5 stars
384
4 stars
63
3 stars
22
2 stars
14
1 star
47
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests appreciated the spacious and clean rooms, equipped with kitchenettes, but some reported issues with cleanliness and comfort.
Staff Service
Customer service experiences varied widely; while some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and lack of support.
Breakfast Experience
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others noted issues with replenishment and quality.
Location and Amenities
The hotel is well-located near shopping and dining options, but some guests found the lack of on-site dining and amenities disappointing.
Management Issues
Several reviews highlighted poor management practices, including unresponsive staff and issues with billing and reservations.
- JFJ F2 days ago4.04.5 stars. Great for families. Nice rooms, spacious. They have oat milk at the included continental breakfast, awesome! Appreciate the hot water & tea/coffee bar available at the front lobby 24/7. The fitness center was a nice facility. Negatives: The shower was warm, never hot. The pool was not heated, it was cold water. Only a pool, no hot tub.
- LHLarry HudsonJan 4, 20265.04.5 stars. Very good place to stay. Our room had a full kitchen except an oven, workstation, love seat, tv, king bed. The staff at check-in was helpful and friendly. Nice gym, coffee in lobby 24 hrs a day, and free breakfast. Note: breakfast was very basic and not one of the best I've had. There is a pool, but we didn't see it. Hotel is close to stores, restaurants, gas stations etc. I'd stay here again when I'm in the area (but eat breakfast elsewhere).
- JPJared PintoDec 28, 20255.0Had a very minor problem and front desk could not help. We had a large group with 7 rooms. I managed to locate the morning shift on Saturday morning of tournament weekend. ( i wish i could remember his name) he was so friendly, outgoing and helpful. Super impressed he just brought me over to the couch to sit down and didn't talk, just intensely listened. What a refreshing idea! He handled it with ease and we were on out way. We will definitely be returning for the 5th year in a row!
- JOJeffrey OverlyDec 19, 20251.0For the second time I have submitted an EDIT to correct the map location on Google Maps. It is Not IN THE MIDDLE OF THE WALMART ROUNDABOUT. Homes2Suites, if you are reading this. Help. This should be an easy ‘accept change’. I have corrected about a dozen map locations. If you get a notice/email regarding ‘Have you moved, or something similar, it is regarding your ‘location on a map’, not your physical address. Have a great day.
- SSsam SmithDec 10, 20252.0I booked my room over the phone to be able to pick my room and floor . I'm a Hilton Honors member and I haven't figured out how I can pick my room on the app. I don't think you can. Anyway, when I got to the location, very nice lady at the front desk like a 20 year-old girl gave me my room. When I got to the room the key wouldn't work and I had all my stuff with me that I just brought upstairs. when I called to see if they could activate my digital key or send somebody to help I mentioned that I was hoping that I don't have to carry all my stuff back down to the bottom I have a bunch my back is killing me and I just want to get in the room and immediately I get this rude person on the phone telling me well ! I'm just gonna have to go down to the desk anyway they're not sending anybody and they can't help me with my digital key. It was really her attitude and tone as well as lack of help that triggered me to do my first review after about nine stays on their properties. I come down. I'm not happy lady that I talk to you is nowhere to be seen. I ask who she is I get another set of room keys go back to the room and it still doesn't work. Finally, I just ended up getting another room. Her name is Lee. I was told that she's a night manager and I was told she's an auditor. I'm not sure what her title is, but she gave no support to the poor girl on the front desk. She could definitely use some training. Somebody told me her name is pronounced Lee, but it's spelled lai I don't know. I'm sure they can figure out who she is. When people come in from working all day or seeing the sites, they're tired they wanna get in their room. The last thing they want is an uncooperative person or someone with a bad attitude.
Frequently Asked Questions About Home2 Suites by Hilton Melbourne Viera
What types of rooms does Home2 Suites by Hilton Melbourne Viera offer?
The hotel offers 118 spacious suite-style rooms with separate sitting and living areas, kitchens with full dishware sets, optional induction cook-tops, and apartment-size refrigerators.
Is Home2 Suites by Hilton Melbourne Viera pet-friendly?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
What accessibility features are available at this hotel?
The hotel provides accessible parking, an accessible elevator, an accessible pool, and is mobility accessible.
Are there any pools available at the hotel?
Yes, the hotel has one outdoor pool that is accessible to guests.
Does the hotel offer free Wi-Fi and parking?
Yes, free Wi-Fi is available throughout the property, and self-parking is available for free.
What meal options and food amenities does the hotel provide?
The hotel offers complimentary breakfast, kitchenettes in suites for self-catering, and includes a vending machine onsite. Vegetarian meals are available, but vegan meals are not offered.
What are the check-in and check-out times at the hotel?
Check-in begins at 4:00 PM, and check-out is by 11:00 AM.
Are there fitness facilities available at Home2 Suites by Hilton Melbourne Viera?
Yes, the hotel has a fitness center available for free to guests.
Are there any nearby restaurants for dining options outside the hotel?
Yes, nearby dining options include Asian Wok (Chinese and Asian cuisine), Subway (fast food sandwich shop), Albi Cafe (cafe and coffee shop), and Soup Shop (soup restaurant and delicatessen).
What nearby services might be useful for travelers staying at the hotel?
Local services near the hotel include Western Union for money transfers, UPS Authorized Shipping Outlet for courier services, Travel Visa Pro for passport and visa assistance, and Wells Fargo Bank for banking needs.