Hampton Inn Melbourne-Viera

Reviews

• JM

  Jon Murdough

  Jan 4, 2026
  4.0
  Breakfast was great as usual. Only issue i had was the room key stopped working. 4 attempts later with the front desk attendant we finally got it fixed. She had to completely reset the lock on the door with a crazy device. That was definitely a first.
• RF

  Rashid Farook

  Dec 29, 2025
  3.0
  This Hampton Inn is conveniently located close to the highway and offers free breakfast. Hilton Honors members can earn points during stay. The rooms are a bit dated but the friendly staff was prompt in assisting with any issues with the room or any other requests.
• GA

  Greg Adams

  Dec 29, 2025
  3.0
  Nice people but won't be staying here again. The workout room is a joke - super tiny room (never seen one this small before), one set of click weights, no mats (and no space to use one), no bench. Our oom wasn't super clean. The door closers were "enthusiastic", making it hard to quietly close the room door. Pillows were cheap foam. Pathetic WiFi. Not a great breakfast - no cereal, watery oatmeal. On the plus side, it was a good shower. We stay at a lot of Hampton Inns. This one didn't meet expectations.
• CF

  Cami Leech Florio

  Dec 26, 2025
  1.0
  Terrible experience on 12/18/25. Upon our arrival, we were informed by another guest that the elevators were not operational. We went to the check in desk and asked about the status of the elevators. The staff member confirmed that the elevators were not operating and we asked for the reservation to be released from our credit card. We were in town to be closer to my doctors office for an essential medical procedure and due to my health condition, it is not feasible for me to walk up stairs or carry my luggage up the stairs. The front desk person said that the reservation could not be released. We asked for the manager. A few moments later a woman that identified herself as Kelly the regional manager stormed out of the back office with her cell phone glued to her ear and informed us that she was on a phone call. She refused to release the reservation and said that we should just wait for the elevator repair company to arrive and fix the elevator. She could not provide us with an ETA. We asked if we could transfer our reservation to another Hilton property, she said no. We asked if we could speak with her manager, she said that would be the owner, he lives in Dubai and is not accessible by phone. We asked how to get ahold of someone at Hilton corporate, she said call guest services but “they will route you back to me.” This woman, Kelly, was not wearing a name tag, did not have business cards and when we asked her to write down her name, she scribbled it illegibly on a piece of paper. She is an absolute disgrace to the Hilton brand. We left the property and disputed the charges with the credit card company. We then checked into a nearby Marriott property where we were treated with the utmost respect and kindness.
• JF

  Janellee Figueredo

  Dec 21, 2025
  1.0
  I am writing to formally express my disappointment regarding my stay at the Hampton Inn Melbourne–Viera from December 19–21, in Room 315. To begin, the room was extremely dirty and had a strong, muggy odor upon arrival. This was very unpleasant and not what I expect from a Hampton Inn. Later that evening, when I went to shower my youngest son, I noticed a large broken tile on the top right of the shower, which was a serious safety hazard. I immediately called the front desk and was told someone would be sent to address the issue; however, no one ever came. Around 11:30 PM, my younger son became ill and vomited on the bed comforter. I called the front desk and was told they would bring clean sheets and a comforter, but I was instructed that I would need to remake the bed myself. I was also given a vacuum to clean the floor. I have never experienced being asked to clean or remake a bed at any hotel, especially under these circumstances. The following day, after returning from my older son’s baseball game, we found that the room had not been cleaned at all the beds were unmade, and there were no fresh towels. I went to the front desk and spoke with Jose, who assured me he would send someone immediately to take care of the room. I left again to get a late lunch, but when I returned, nothing had been done. When I called the front desk once more, I was told that housekeeping had already left and the only thing that could be provided was clean towels. Lastly, during our final night, the power went out around 3:00 AM, resulting in an extremely hot and uncomfortable night. I was surprised and disappointed that the hotel did not appear to have a backup plan, such as a generator, to ensure guest comfort during a power outage. Overall, this stay fell far below the standards I expect from Hampton Inn. Between the cleanliness issues, safety concerns, lack of service, and discomfort, this was a very disappointing experience for my family and me. I hope this matter is taken seriously, and I would appreciate a response regarding how this situation will be addressed.

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