Baker's Cay Resort Key Largo, Curio Collection by Hilton

Reviews

• VS

  Vincent Simonelli

  Jan 2, 2026
  1.0
  Baker’s Cay Resort We stayed here for New Year’s 2023 and had an amazing experience, which is why we returned in 2024 and again in 2025. Unfortunately, the resort has gone downhill significantly over the past two years. By 2024 there were fewer kids’ activities and weaker service, and in 2025 the experience was extremely disappointing. Several activities were published on the schedule, but no staff ever showed up to run them—parents and children arrived with no direction and no resort staff present. The food, drinks, staff professionalism, and overall organization were all far below what we experienced in 2023. It was so bad that we checked out two days early and didn’t finish our five-night stay. I had recommended this resort to friends and family in the past and am now embarrassed to do so. Sadly, we will not be returning. On top of all this, we reserved the room 11 months in advance And when we showed up to the resort, the same room was advertised at 1/3 the price when we brought this to the attention of the office. It was nothing but finger pointing by the staff there were no managers to speak to. Nobody was on site. it was utter chaos.
• GC

  Gerald A. Curtis

  Dec 31, 2025
  1.0
  Really disappointed, we booked our ten year wedding anniversary here and outside our arrival and the nice gentleman at the valet, things went south quickly. This is a hilton curio resort, there is no reason why I should be getting a $30 drink served in a plastic cup? We were told we could enjoy the restaurant still even though they were having a private party but no, this was a lie. All we wanted was desert sent to our room and they refused. We were told to bad? Wow! Mr. Hilton would never. The sunset was great! After sunset its a flea market/tag sale here. I wish I had better news to report on our ten year wedding anniversary but we don't. I can't recommend staying or returning to this place, everything but the guest is prioritized.
• MK

  Michael K

  Dec 30, 2025
  3.0
  Several time guest here. Hilton Diamond member. Kind of a big hits and big misses kind of stay. Seems like quite a bit of turnover since last stay almost 2 years ago. Really debated between 3 and 4. The good: 1. Location is unreal, and the resort is super pet friendly. 2. Major thanks to Chefs Rob and Jason arranging to fulfill my pup’s special dietary needs. 3. Front desk staff is significantly improved. 4. Waited 80 minutes for lunch at the beach but the manager there took ownership. I respected that and notwithstanding the wait call it a positive. The bad: 1. Housekeeping is a total mess. With pups arranged 3 cleanings for a 10 day stay where I asked for service at a time. First one was late and only happened because I went to front desk for a 3rd time. Second one was on time. Third one was a total no show. Scheduled for 10:30. Nothing done when I hit room at 12:30. By time a mini clean was done close to 1:30 - 2:00, the fresh shrimp I brought to room was spoiled and an hour and a half of vacation was wasted because the pups needed to sit in the lobby as we waited. After that I told them to tell housekeeping not to bother anymore. 2. The GM was too busy to take ownership of this debacle. Multi time guest. Hilton Diamond member. And, despite my asking to speak to him/her, the GM was too busy for a simple couple of minute apology. 3. The valet parking is idiotic. Want to pop revenue, fine. Charge for self parking. But the way the resort is set up and given elevator locations, it’s stupid to ask people on the end of buildings to hike to valet and then often wait because nobody picks up a phone or they’re overwhelmed at busy times. 4. Rooms are becoming a bit dated. Would we stay again? Sure. Will we rush back like we once did? Probably not.
• HP

  Haley Parker

  Dec 22, 2025
  1.0
  Would give 2.5 stars overall at best solely based on the staff and views. Stayed the 12/19-21. The room had roaches. Told the front desk about them and they were supposed to spray when we left for a bit but still found quite a few after the fact. They offered to change our room, but if one has them, likely the rest do as well so we went for the spray. Fridge was leaking and seemed to be the primary residence of most of the bugs other than those that were brave enough to venture that we found in the bathroom and nightstand. You can hear everything that is happening in the hallways at all times. The neighbor kept slamming their door and it would shake the wall at the opposite end of the room. The sound machine helps a bit but you can still hear most every conversation coming from the hallways. The staff were very nice and the views were great, but for the money and the fact it was a Hilton resort, I expected more quality out of the room. Needless to say, I won’t be back.
• ST

  Stella Turk

  Dec 19, 2025
  3.0
  Beautiful views and the hotel was very clean. The pool area is small and under utilized. The main restaurant, Calusa is closed Mondays and Tuesdays. It would have been nice to know that in advance or at least at check in. The bar/restaurant, Dry Rocks had good pizza and tacos. The regular margaritas were awful but the specialty ones were delicious. Service at breakfast and lunch was slow. Unfortunately the spa was well below expectations. We had a couples massage and we had to leave the spa and go to a smelly conference room in the hotel where two tables were set up. It was very weird.There were no options on the oils and they were very greasy and did not smell nice. The bolsters were falling apart. The good part was that the massage therapists were both excellent. I am sure they do not like working in these conditions. I think a little investment in this area will go a long way for the guests. The rooms did not have any terrycloth robes or water or snacks in the refrigerator. They don’t have to do that, but it would be nice in a higher end establishment. They did give water bottles upon check in. There was no wait service on the beach. If you wanted something to eat or drink, you had to go to the tiki bar or the restaurant. Overall, it was a relaxing day, but no frills.

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