Baker's Cay Resort Key Largo, Curio Collection by Hilton

Reviews

• SO

  Scott O'Dell

  Nov 15, 2025
  5.0
  PERFECT FOR ENGAGEMENT !!! Rooms are great! location was beautiful! Service was AMAZING we had Wayne help with our luggage. Then we had Justin, man if you ever eat at Calusa ask for Justin. His service beat anyone that we’ve ever had so friendly, professional, polite, and funny everything you want in a waiter he has it. Janell was a big part of the trip too with helping plan everything. We hired Rolando who works at bakers day and takes all the professional photos for the website. He was amazing working with us on the poses and everything. 10 out of 10 would recommend about this hotel.
• DK

  Daniel Kern

  Nov 10, 2025
  1.0
  If you’re going to charge an arm and a leg you could at least make sure the rooms are clean. When we first got in the room we noticed ants in the bathroom and hair and trash on the balcony. The ants, hair, and trash were still there even after they cleaned the room after our first night. What really bothered us was the fact the water was shut off almost a full day so myself and my family were not able to bathe before attending my sister’s wedding. I had to use the lobby restroom (disgusting as other people were doing the same) since I knew we couldn’t flush in our room. Outrageous drink prices and a few staff members could have been a little more kind considering my wife and I spent about $1,000 for a two night stay. Great location tho
• GN

  Ginger Nese

  Nov 6, 2025
  5.0
  How does this sound for google review? Baker’s Cay is pure magic! My husband and I have been visiting twice a year since 2021, and it’s the only place we want to stay in the Keys. From our very first visit, when Lisa shared the history of the resort and Ainsworth greeted us with his trademark smile, we knew this was a special place. Every visit feels like coming home — familiar faces, genuine kindness, and staff who truly care. On our recent trip, we brought our parents and daughters, and they loved every moment — from beach bingo and karaoke to relaxing at Coconut Beach. We never leave the property because the the amenities, service, food and drink are fantastic! Huge thanks to the amazing team — especially Lisa, Ainsworth, Ainsley, Janelle, Sandra, Stacey, Rochelle, Liliana, Ashley, Que, Delmario, Travis, Corrie, and Melvin and many others who make each stay unforgettable. If you are lucky to meet any of them, you’ll certainly have a great experience!! Baker’s Cay Resort is beautiful, warm, and filled with heart. We can’t wait to come back!
• NN

  nico jodin (nico)

  Oct 31, 2025
  1.0
  Update after the hotel reply: I have to be honest, the automated response kind of confirms my concern. Opening with “peaceful atmosphere at Baker’s Cay Resort” after I specifically mentioned how noisy it was makes it clear the message wasn’t really read. I would have appreciated no reply more than a template that misses the point. If someone could actually review my experience and respond personally, that would be much more meaningful. This hotel is a perfect example of huge potential not matching the experience. The location is stunning, surrounded by mature tropical nature. Rooms are spacious and beautifully designed. Two beaches — one open and one under the trees — create a peaceful vibe that even feels a bit like Bali. The environment and concept are truly special. Unfortunately, the execution and care fall short. Our room wasn’t properly cleaned on arrival: sticky residue on furniture and mold in the AC vent. We waited almost two hours for a clean room. They offered a $100 credit, but honestly, we just expected cleanliness from the start. This same pattern showed up everywhere: beautiful elements, but not maintained. Dust on entrance lights, valet staff smoking right at the front, elevators dirty and rusting, beach loungers left covered in leaves all day. Great design, but weak upkeep. Food and beverage was disappointing as well. Prices are high ($30+ for chicken quesadillas, $32 for a Caesar with chicken), which would be fine if the food was good — but it wasn’t. Almost no seasoning. The breakfast deal gives $27 credit per person, yet a $17 waffle won’t even fill you. My bagel with salmon and cream cheese came without capers because they were out — on a Saturday morning. Unseasoned salads, a latte that didn’t taste right. We prepaid three breakfasts and stopped going after two. Ironically, the small lobby coffee bar makes excellent coffee; we ended up ordering food and coffee from Uber Eats, which says a lot. We also tried the “fine dining” restaurant. It reopened a day later than announced — understandable — but the service lacked care. Two of us ordered two dishes: one came wrong, plates arrived ten minutes apart, and they put the check on the table before we finished. No dessert offered; I had to ask for a menu. The “signature” cheesecake tasted like old fridge. We mentioned it, they took it back, and just returned with the bill. No recovery, no hospitality, no effort. To make things worse, there was loud maintenance work early in the mornings. I understand improvements are necessary, but rolling carts and drilling around 8:30am on a weekend wake-up call is not acceptable for a resort like this. Guests should not feel like they’re staying in an active work zone. At checkout, I shared our disappointment. The person at the front desk — the only one who consistently had a warm smile during our four-day stay — listened and was kind. His attitude stood out in a place that otherwise felt disconnected from hospitality. Unfortunately, one friendly team member can’t fix a consistently under-cared-for experience. In summary: breathtaking setting and great design, but lacking maintenance, service training, food quality, and basic attention to guests. This could easily be one of the best hotels in the Keys. The potential is right there. What’s missing is pride, care, and heart in the daily operation. If the team invests love and consistency into this place, it could become something truly special. Right now, it feels like a beautiful property that isn’t being looked after the way it deserves.
• AB

  Angela Branche

  Oct 30, 2025
  1.0
  Bakers Cay Resort Key Largo This was our first time staying at Baker’s Cay, and I was genuinely excited since it’s known as one of the “elite” resorts in the Keys. We booked a King Junior Suite in the Coconut Wing, expecting a relaxing, high-end experience — but unfortunately, it turned out to be quite the opposite. We were placed in the only room open in the corner while every other nearby room was blocked off for construction. Lucky us, right? From the start, the room felt off — boot marks on the floor, a general dirty feeling, and (can’t even make this up) Q-tips found underneath the end of my sheet. We’re very familiar with the area, live nearby, and often stay in local resorts, so this was a work trip for us. We didn’t even check in until around 8 p.m., but by 8:15 I was already calling down to the front desk asking how long construction would be going on. The response? They claimed to have no idea construction was happening at that time — though a few minutes later, several workers in hard hats started leaving for the night. As I sit here writing this at 8:00 a.m. the next morning, I’m listening to saws, drills, and heavy machinery echoing outside. It’s frustrating and disappointing, to say the least. I called down to share the wonderful sound of cranes and saws I was hearing bright and early. The front desk’s response? “I can’t do anything about the construction, but feel free to speak to the manager.” Not exactly the service you expect from a resort that prides itself on being luxury. If you have paying guests staying — whether it’s for a night or a week — those rooms should not be available during active construction. You should know better. We had high hopes for Baker’s Cay, but this experience has been a real letdown.

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