Hilton Fort Lauderdale Marina

Reviews

• ET

  Erica Todhunter

  5 days ago
  1.0
  We chose this Hilton because of its proximity to Port Everglades and because we typically have good experiences. However, this experience at this hotel was dreadful. We stayed one night before and after our cruise and each experience was extremely poor customer service. On our first night we arrived later in the evening well after check in time. We had reserved the room months beforehand. When we got to the hotel they did not even have a room ready for us. They had to have a manager go check to see if a room was available. We were waiting for about 20 minutes and the clerk at the front desk ended up having to change our room to a different one because he said “I don’t want you having to fight for a room”. Which was ridiculous because we had a reservation. After pressing about the price difference they did end up crediting us for the difference. The experience took so long that all dining at the restaurant was closed including room service. The room was substandard and the beds were small and uncomfortable. Our stay after the cruise was even worse. We did arrive early from the cruise port, and were charged early check in (which is fine), but even after about 6 hours of waiting around the resort they still did not have a room ready for us. They claimed they would call, but they never did. We would go back and check in every couple hours and the staff were not helpful at all. Even the manager gave zero customer service and just smacked his gum and avoided all eye contact. They never texted us that the room was ready, and we had to go and ask again to find out the room had been ready. It took them 30 minutes after we had already been in the room to call and say it was ready… When we got to the room there was not even soap in the bathroom to wash our hands. Getting ahold of someone on the phone was impossible and the front desk always had a line that took 20 minutes. Their website claimed they had room service, but when we called it said no one was manning that line and that it was closed. We had to text the front desk and they gave us the operating hours showing room service, but then said it was closed indefinitely. They did not care at all. Everyone looked miserable. We were extremely disappointed. We won’t be staying at this location again.
• AF

  Amy Figueroa

  Jan 5, 2026
  1.0
  Dear Hilton Management Team , I am writing with profound disappointment and frustration regarding our stay at one of your properties during the weekend of my son’s wedding—an event that should have been filled with joy, celebration, and cherished memories. Instead, our experience was overshadowed by repeated failures in service, safety, and basic hospitality that left my family stressed, exhausted, and deeply upset. This weekend was not a vacation or casual getaway. It was my son’s wedding. Our family and guests traveled, booked rooms, and placed trust in your brand to provide comfort and care during one of the most important moments of our lives. That trust was completely misplaced. From the very beginning, the experience was chaotic and disheartening. The front desk lines at check-in and check-out were extraordinarily long, disorganized, and poorly managed. Guests stood waiting for extended periods with no clear communication, no urgency, and no visible concern from staff. With wedding events, rehearsals, and time-sensitive commitments, these delays caused unnecessary stress and anxiety throughout the weekend. Even more troubling—and frankly unacceptable—was the elevator situation. One or more elevators were out of service, forcing guests to use the stairs. This became a serious safety issue when my parents, both 80 years old, were required to climb three full flights of stairs simply to access their room. Watching my elderly parents struggle physically during what should have been a joyful celebration was heartbreaking. No meaningful assistance, accommodation, or sense of urgency was offered by staff. This is not merely poor service—it is a failure to provide reasonable care for elderly guests. The condition of the room itself further compounded our distress. The furniture was visibly falling apart, giving the impression of neglect and disrepair. Most alarming was what appeared to be black mold in the closet area. This is a serious health concern and completely unacceptable in any hotel room, let alone one booked for families and elderly guests. The presence of such a hazard suggests a troubling lack of maintenance, cleanliness, and oversight. What makes this experience especially painful is that it occurred during a once-in-a-lifetime event for our family. These are memories we can never recreate, and instead of focusing fully on celebrating my son and his marriage, we were managing exhaustion, physical strain on elderly family members, and concerns about health and More importantly, I hope your leadership will recognize the emotional toll this took on our family and take meaningful steps to ensure that no other guests—especially those traveling for milestone life events—are subjected to similar treatment. I look forward to your prompt response. Sincerely, Amy Figueroa
• MD

  Melissa Deborah

  Jan 4, 2026
  5.0
  The elevator was broken and we had to carry our bags up multiple stairs after a LONG day. The room was SO clean, fresh fresh, the sheets were new. The pillows were fluffy and the mattress was amazing. No stains or weird things, and Im one of those paranoid people. Even though some stuff was beat up and the fan rattled. The ac turned off in the middle of the night and it was super hot. They need to take that setting off ASAP. The building was CONFUSING it needs more signs. We got lost before we realized the signs were on the ground exactly where everyone was standing. The staff really made this from a one star to a five star experience. I hope Hilton gives them a bonus for the extra work they have been doing. The guys were bringing everyones bags upstairs. WITH SMILING FACES. They truly went above and beyond. The girl who checked us in was amazing, she was so kind and helpful. I've never had a Hilton desk employee ever be as quick as her. She gave us complimentary money for the olive restaurant. We ended up going really late before closing, they accommodated us with a fast table and service. The waitress was GOOD. Like we never had a moment without drinks. I forgot the martini I ordered but it had lemonade, I highly recommend. The food was some of the best food I've never had. Plated beautifully. I got the Salmon entree and inhaled it. It was cooked perfectly and hot. The pita and hummus WOW. I don't know if they made that pita in the pizza oven but it's still on my mind. Make sure you order that. It was hot and steamy.
• NR

  Nicole Ramirez

  Jan 3, 2026
  1.0
  This review is written in hopes that Hilton corporate leadership takes notice, because what occurred during our wedding weekend at the Hilton Marina Fort Lauderdale was unacceptable by any hospitality standard. From the moment guests arrived, the experience was marked by severe disorganization, unprofessional behavior, and a complete lack of leadership. Front desk staff were openly rude and disrespectful, including speaking negatively about the groom and bride to coworkers while family members were actively checking in. This behavior alone should be investigated. Check-in times exceeded three hours, with multiple elevators out of service, creating unsafe congestion in the lobby. The overcrowding felt like a serious fire and safety concern, especially with elderly guests present. Several elderly family members were forced to climb three flights of stairs due to the lack of available first-floor rooms. Despite a contracted room block, the hotel failed to meet its obligations. Wedding guests waited over two hours at 10:00 PM for rooms to be cleaned and released. This is a clear failure of operations and staffing. Additionally, valet service was nonexistent—after waiting more than 30 minutes, no one arrived, and guests were forced to walk to their destinations. The hotel markets itself as fully renovated, yet guest rooms lacked even basic modern amenities such as updated televisions. Inside the wedding venue, walls were visibly stained, and LED lighting that was confirmed operational the day before the wedding was suddenly “not working” on the event day. The only positive aspect of this entire experience was the wedding banquet staff and food, which were excellent and deserve recognition. Unfortunately, their efforts were overshadowed by the broader failures of hotel management, front desk operations, and guest services. For the price paid and the Hilton brand reputation, this level of chaos, disrespect, poor communication, and contractual failure is unacceptable—especially for a once-in-a-lifetime event. This property appears to be badly mismanaged, with no clear accountability or control. Hilton corporate should urgently review staffing conduct, safety procedures, room-block compliance, and overall operational leadership at this location. Until these issues are addressed, I cannot recommend this hotel for weddings or large events.
• DD

  Dana Desormo

  Jan 2, 2026
  1.0
  I booked this on a site that showed high reviews but it was the worst experience I've had checking into the hotel ever. We got there early shuttle from airport was excellent the only good thing about this place. Check in wasn't ready yet so they can hold your bags while you go galavant which is fine. They said they would call when room was ready so we went had dinner shopped and came back at 5:30 and the line to check in was out the door long. I went to where the guy stirred my bag to see if my room was ready as I already checked in and he said I would have to wait in the line again because he couldn't ask. People were there waiting in line for over 2 hours ahead of me. Then finally went to get my luggage out of storage and they cane fine one bag, had me come back to look for it and I found it someoen else's sticker got put on my bag next to my sticker number for picking it up. Glad nobody else was able to take my bag as it had everything for the cruise in it. Then going to the room which was no in same building to the floor we were at was sharp objects on the floor including a pair of open scissors so I told staff about them and hours later they were still on the ground for any child to step on.. rooms were outdated beings Hilton not impressed balcony was chipped paint grass growing on it and oh my water balcony view was far under rated per the pictures they show online. I had the rear water which was all the private owners boats docked. What a water view and noisy from them. Oh and with the check in lines so long there was a drink snack place right there, they closed it so people could not buy a drink while waiting and there was absolutely no vending machines around even know there are signs saying venting this way. Bed comfort also like reviews say on here not the best. Lights out and no shades on wall lights. I would not book this hotel again for the convenience location of the ports not worth it. And service staff that day was rude and unprepared for the arrivals coming in. There was a lot of people complaining all around us in lobby.

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