Hampton Inn Ft. Lauderdale/Downtown Las Olas Area

Reviews

• GS

  George Skidmore

  1 day ago
  1.0
  We had. Left my wife’s medicine by accident in our room. We called and they said they would hold on to it. Recieved voice mail saying they had it. When we returned to retrieve it. They denied saying they had it. It was $500 worth of medicine and a $50. Insulated bag I’ve been going to Hiltons for years. We may have to change our hotel of choice . We got No help from the los olas staff or the regional management team. Be aware they advertise well make it right. That is just a scam. I worry that the staff at this location may have some thieves and liars. They for sure don’t care about the customers. I didn’t post names of all the people that we ask to help us. Maybe I should have?
• EH

  Eva Hylkova

  1 day ago
  3.0
  V hotelu jsem byla ubytována 5.noci v říjnu 2025,zaplatila jsem depozit 250$,na recepci mi bylo řečeno že mi bude depozit vrácen při odjezdu, je konec listopadu a nic, žádný depozit mi vrácen nebyl....nevím proč turistum kromě z USA je depozit tak dlouho zadržován .Nikde v podmínkách jsem to nenašla. Rozhodně tento řetězec v budoucnu vynechám....
• NP

  Noah Pennebaker

  Nov 17, 2025
  5.0
  My stay at the hotel was outstanding thanks to three incredible team members who went above and beyond. Becca from breakfast started each morning with a warm welcome, keeping everything clean, stocked, and inviting. Brittney at the bar created a relaxed, enjoyable atmosphere with great drinks and friendly conversation. And Nick at the front desk delivered exceptional service from check-in to check-out, offering helpful recommendations and handling every request with professionalism and ease. Together, they made the entire experience truly memorable.
• JB

  Jesse Bender

  Nov 17, 2025
  5.0
  My husband and I recently stayed for 6 nights for an on-site course given by John Krestchner about strategies for sailing during storms. I really liked the proximity of the hotel to the river and boardwalk, our room was clean and comfy, and the pool was a peaceful oasis. Shawnee helped us with check-in and Nick, Kaleid, Christelle, and Daphne at the front desk were so helpful throughout our stay. There was a “Captain’s Hour” cocktail & tapas hour the first night of the class that Dorothy scheduled for our group and Brittney prepared and set up that was amazing. She was absolutely incredible and even gave us the opportunity to pack up a little to-go box at the end of the event. Our bartender that night was Iliana and she was wonderful as well. Later in the week we met Natalie, Rebecca and Ms. Love at the included breakfast. They were all so sweet and friendly. Randy and Datwqun at the pool were keeping things clean and safe. Finally, Josephine kept our room spic and span the entire stay. We wouldn’t hesitate to return to the Hampton Inn in Fort Lauderdale. I heard that we’re free shuttles to certain areas of downtown, but we walked. I highly recommend Ukiah restaurant for happy hour on the water about a ten minute walk away! We will be using the free shuttle to get to the airport tomorrow though!
• JB

  Jen Blakemore

  Oct 27, 2025
  1.0
  I am a Hilton Honors member and recently made a booking on the 25th. Unfortunately, due to unexpected circumstances, Me together with my daughter was unable to check in with my husband until we received the results from his allergy, which occurred during our stay at the first hotel. On the day of check-in, I called the property to inform the front desk that my husband would be waiting for me on-site. However, the staff member who answered the call was extremely rude and unprofessional. Without even asking for my booking details or any clarification, she immediately judged the situation and told me that my husband was not allowed to check in without me, as my name was on the reservation. She even went as far as saying she would report me to Hilton Honors and have my membership blocked — which was shocking and completely inappropriate. I explained that I could provide proof of our marriage and that the booking was made using my husband’s credit card. I also requested that he be added as an additional guest. Despite this, she refused to assist and handled the situation with clear disrespect. Shortly after, I noticed that my reservation status was changed from “checked in” to “checked out” in the app, even though I had successfully completed the mobile check-in and was waiting for the digital key. I am extremely disappointed by the way this situation was handled. No guest should ever be spoken to in such a dismissive or discriminatory manner. I felt stereotyped simply because English is not my first language, which made this experience even more distressing. She even said, “Is there anything else you want to say? If not, then there’s no reason for me to stay on the call.” That was very rude. I didn’t raise my voice or argue with her at all, because at that moment, my mind was split between finishing my online work deadline, waiting for my daughter’s test results, and worrying about my husband who was already waiting for me at the hotel. I even asked if it was possible to just cancel the booking because we we're able to find another Hilton hotel 3miles away from it at Del Ray area and the guy there was very helpful however I couldn't proceed with it since there is same existing booking on the same day, Hampton instead, checked me out to my digital key, didn't let me cancel it right away so i could book another Hilton hotel. And later on they marked it as a late cancellation which wasn’t even what we wanted. Update: was contacted by the property manager regarding a late cancellation fee. However, no acknowledgment was made about how the original call was handled or the inappropriate behavior of the staff member. I was simply told that if I did not pay the fee, my Hilton Honors membership could be affected.

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