Embassy Suites by Hilton Boca Raton

Reviews

• BS

  bansari shah

  Jan 5, 2026
  2.0
  Maybe stay here after they've renovated. Upon arrival at 4:30, we were told there would be a wait for our rooms because "they were so busy last night." This was after Christmas, okay so maybe understandable. I asked to confirm the rooms were together and adjoining. When the rooms were given, they were not adjoining and they did not have any adjoining availability. It wasn't much more of a wait, but how disappointing once we actually got to the rooms. Forget the adjoining part, I can't believe they actually sell these rooms to people. Bad lighting, the curtains? The smell, toilet didn't flush properly, they never bothered stocking towels, had to ask multiple times. Rooms were so outdated, paint peeling everywhere. Only giving 2 stars bc there was decent complimentary breakfast. Finally, on the last night if our stay, the ALARM kept going off every half hour from 7:30AM. Def wake up much earlier than this at home but not on our little family vacation, especially with something beeping so loud in our rooms. There were a bunch of college age kids staying there, I can see this being an option for them. Don't bring your significant other or family here, plenty of other options avail. Location was close enough to where we wanted to go and able to pick-up take out etc.
• SS

  Samuel Samir

  Jan 2, 2026
  1.0
  Very rude staff in the breakfast area and an extremely unresponsive manager regarding my refund. I had a very disappointing experience at this establishment. The employee working in the breakfast area behaved in a completely unprofessional manner. He was repeatedly rude, intentionally unhelpful, and raised his voice without any justification. Instead of trying to resolve the issue or provide basic customer service, he continued to escalate the situation. I chose to leave rather than continue dealing with this behavior. No customer should be treated this way, and management seriously needs to address this issue and provide proper staff training. In addition, I have been waiting for over a month for a refund for my two nights. Every time I contact Hilton Guest Assistance, they attempt to reach the manager, but she is never available. This lack of accountability is unacceptable. Unfortunately, based on this experience, I cannot recommend this location. If this issue is not resolved, I will have no choice but to dispute the charge that the manager already agreed to refund. It is unfortunate that this situation may also force me to reconsider my Hilton Honors membership after 15 years. Added: I’m trying to reach you regarding my last stay, I haven’t received any refund to my Hilton Honors AmEx card. I believe the refund was processed incorrectly, which is why Hilton Honors Guest Assistance has been trying to contact you to correct it, but the manager has not responded.
• GM

  Gary Moskoff

  Dec 30, 2025
  1.0
  Beware of this hotel. It’s like staying at a Motel 6, except the staff at Motel 6 show more compassion and concern for their guests. It’s shocking just how fast this property has dramatically declined! My room had torn carpeting, stained furniture, and bees swarming the porch. When I was actually stung, the staff claimed they had no first aid supplies. Only after I became visibly upset did a first aid kit, some alcohol to clean my sting suddenly “appear.” The front desk woman actually said she had alcohol swabs in her car, but she didn’t feel like getting them! Don’t plug any of your things into the outlets, when I plugged in my computer and phone, sparks flew out of the outlets! The staff were consistently unhelpful and unfriendly, and mean showing little interest in resolving issues or assisting guests. I stopped by the front desk to discuss what happened last night, surprise, the guy at the front desk refused to stop multi tasking and talk to me at all, and was unwilling to get a manager, he just continued to stair at his computer screen while I was trying to share what happened! He told me that he was listening to me, while he was doing whatever it was he was doing, it was like talking to a 14 year old self absorbed child, only he was 45+. After more than 20 years of staying at this hotel, I can confidently say I will never stay here again.
• OP

  Oleg Patlakh

  Dec 29, 2025
  2.0
  1. When we checked into the room, we saw that it was not cleaned well. There were someone’s hairs on the bathroom and shower floor. The carpet hadn't been vacuumed. I asked for the room to be cleaned. The next day it was cleaned, but very superficially. I had to ask for cleaning again. By the way, rooms are not cleaned every day. Only if you ask for it. 2. There are not many hangers in the wardrobe. I asked to bring some more. Do you think they brought them? Of course not. They brought them after the second request. 3.The water in the faucet and shower barely flows—there's almost no pressure. The shower leaks. By the way, it’s not a hose shower, but a simple head like in cheap models. 4. The leg supporting the countertop is all rusty. 5. The toilet is so low that it’s unclear how elderly people manage to get up from it. 6. Breakfast. If you want an omelette, be prepared to wait for 20-30 minutes. One person fries the omelette, while the second serves the bacon and sausages. If you ask for more, he makes an unhappy face and gives just one piece. Why can’t they put the bacon and sausages in the place where all the food is kept? And it seems like they are making the omelettes using powdered eggs. When I raised this issue at the reception, I was told that the breakfast is supposedly free. First of all, “free” does not mean poor quality. Secondly, I’m sure the price is taken into account and included in the room rate.
• IT

  Ida Thomas-Cuevas

  Dec 20, 2025
  2.0
  I have to say, being a Hilton reward member it really saddens me to write this review. I always have had a pretty decent experience at Embassy suites Boca Raton even though it’s a very dated hotel. However, this time it has been truly horrific. I was scheduled to stay December 18 through the 21st however, my stay was shorten. First it started off with a hard bed. I mean my bed was like a slab. However, the night staff and I’m so sorry I can’t remember her name right now, but she was on duty at 2 AM Saturday morning, December 20th when my sleep was interrupted by severe pain in my hips and back she was so kind and understanding she moved me to a different room immediately so that I could get a good night sleep. Around 11:30 AM Saturday a few hours later I was still asleep because I went to sleep about 4 AM after changing rooms at 2 AM when the phone rang. When I reached for the phone to answer it to my disgust and horror I saw German roaches running about on the nightstand inches in front of my face where I had my yeti water cup sitting. The male voice came across the phone and told me I needed to check out by 11 AM today. My scheduled checkout was for Sunday, December 21 as I told him on the phone then I went on to explain to him due to my experience, I was checking out anyway, so I was on my way downstairs. He advised me to speak to the manager, Rebecca once I got downstairs. When I got to the front desk, the young lady at the front desk dismissed me as if my concern about roaches running around the nightstand in front of my face didn’t even matter. The only thing she told me was I would get a refund and I’m thinking to myself is that the incidental fee that I never used? Now first of all as a Hilton reward member I expected more acknowledgment of what I had experienced than I’m so sorry for your experience and the manager is unavailable. She’s in another meeting right now. She proceeded to tell me that the manager would call me back after her meeting. Needless to say she did not call me back. I ended up calling her because I felt that my concern needed to be addressed. I do need to say in this review, the manager did everything she could to rectify the situation. She was very apologetic about my experience and I appreciate that and I do recognize she did give me back one night stay since I had to check out early. The reason I’m taking the time to write this post is for two reasons. The first reason is, I think when customers not just reward customers, but all customers should be treated as if they’re concerned is validated and important immediately while they’re at the front desk. Not act as if they are used to getting complaints about roaches. Second, she didn’t even ask me if I wanted another room she just accepted the fact that I was checking out. That made me feel like she didn’t even care if I stayed or left. To be honest about the whole situation if it was not for the manager and the overnight desk attendant, I will be giving them a one star across the board. The service is three star because of those two people who tried to assist. This is not anything that a good exterminator company can’t take care of. The entire building should be treated because the roaches will move from one room to the next. German roaches are traveling roaches they crawl into your luggage and they follow you home. If you want to risk taking roaches home, stay at your own risk.

Frequently Asked Questions About Embassy Suites by Hilton Boca Raton