Business Details
About
HotelDoubleTree
DoubleTree by Hilton Hotel Wilmington guests enjoy warm, personalized service at our comfortable hotel in Wilmington, DE. We’re located in the heart of the picturesque Brandywine Valley, just four miles north of Delaware interstate I-95 on U.S. 202, only five miles from downtown Wilmington, and convenient to the Philadelphia International Airport.
Shop tax-free at the adjacent Concord Mall or downtown on the riverfront at the Shipyard Shops. Wilmington, Delaware is home to companies including: Accenture, Solenis, AI DuPont/Nemours Children's Hospital, CSC, AstraZeneca Pharmaceuticals US Headquarters, Deloitte, DuPont Headquarters, JPMorgan Chase and a host of other major companies - all of which are located within a few miles from the hotel.
The 244 guest rooms feature all the comforts of home and office, including our famous Sweet Dreams by DoubleTree bedding package in all of our guest rooms and suites, alarm clock radio with MP3 connectivity, refrigerator, USA Today delivered each morning, executive work desk with ergonomic chair, and 42-inch flat-screen television with premium channels. Our guest rooms were designed for true comfort and convenience with either one king or two double sized beds. Upgrade to our Premium floors for extra amenities, a full buffet breakfast, and connectivity package.
DoubleTree by Hilton Hotel Wilmington features 11,000 sq. ft. of flexible and spacious meeting space, including two Ballrooms, eight breakout rooms, and a boardroom set for 10. WiFi is available in all meeting rooms. Video conferencing, state-of-the-art A/V, professional banquet and conference services staff and A/V team make sure your event is a success.
While you’re here enjoy complimentary parking, complimentary shuttle to local area within three miles based upon availability, WiFi in all public areas, fitness center, and our Palettes Restaurant - featuring breakfast, lunch, dinner and room service, plus Happy Hour Monday – Thursday starting 5pm.
Location
DoubleTree by Hilton Hotel Wilmington
4727 Concord Pike, Wilmington, DE
19803, United States
Hours
Reviews
3.8
1,366 reviews
5 stars
566
4 stars
379
3 stars
188
2 stars
91
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted poor customer service experiences, including rude interactions and unresolved complaints.
Cleanliness and Maintenance
Numerous guests reported issues with cleanliness, including dirty rooms, broken amenities, and outdated facilities, indicating a need for significant renovations.
Room Conditions
Guests frequently mentioned problems with room conditions, such as lack of hot water, malfunctioning appliances, and uncomfortable bedding, contributing to an overall negative experience.
Check-in Experience
Several reviews noted long wait times for check-in and issues with room readiness, particularly during busy events, leading to frustration among guests.
Location and Amenities
The hotel is conveniently located near restaurants and shopping, but many guests expressed disappointment over the lack of complimentary breakfast and other amenities.
- RERobert EntrepreneurJan 4, 20261.0Room had used toilet paper in the toilet Tooth paste on sink Water wasn’t hot My neighbors made Loud noises all night Front desk didn’t answer Manger told me I should have came down Just got off a flight and it was 1:30 am Wilmington concord pike location bad business
- LBLatricia BenjaminDec 31, 20251.0Front desk rude
- JSJoy SuitsDec 14, 20251.0Absolutely abysmal. The service was fine. The room was gross. Absolutely no hot water. They offered to move our room, but our friends were also staying here and said they had no hot water either. And now a party so loud you can hear every single word of the songs. The drinks are bouncing on the end tables. I wouldnt stay here again if someone paid for the room for me!! This hotel needs to be demolished and brought into the current century. Seriously, ive stayed in some disgusting joints in my younger years, but this one has to be the worst one by far.
- BBBobtonyNov 14, 20253.0I was visiting some friends who were staying at this location. My observation was that it is in desperate need of renovation. Everything about the hotel screamed old...the paint, the broken doors, the public restroom with the bug infestation, the elevator (which was insufferably slow and groaned with all kinds of noises), the furniture, etc. Its a mid-level hotel but they could certainly do better, even for mid-level.
- CLCurtrina LewisNov 3, 20251.0I've stayed in this hotel before multiple times for a conventions with our church. However my most recent stay in October from the 17th to the 19th for a wedding was not at all pleasant. Upon arrival the room seemed clean but had a odor. We were able to eliminate that by buying our own cleaning products. The television did not work. Then the night before the wedding when we were trying to get sleep the AC unit blew setting up Sparks in too loud popping sounds that sounded like gunshots. My sister and I were both unable to sleep after this event. She has severe PTSD after being in the military she was most definitely triggered and unable to sleep and stay in the room. We tried calling down to the front desk only to find that the phone in the room did not work as well. We had to get dressed walk all the way down to the front desk only to be told they might be able to move us to one room that they might have however my sister not feeling safe was not able to stay the night manager was very nonchalant about the situation. He behaved as if he couldn't care less or be bothered. We ended up having to sleep in her car in a secure location. This has to be the worst time I've ever experienced anything like this at any hotel. And having stayed here previously I was definitely not expecting this kind of service. Things not working trying to call housekeeping and the front desk not happening due to broken phones broken televisions. No solutions were offered for any of these items. Also no concern was given to the emotional state that my sister was in. Anyone who understands how PTSD feels or has family members going through these types of things it's not a simple situation. It takes more than moving to a room that you might be able to get us in.
Frequently Asked Questions About DoubleTree by Hilton Hotel Wilmington
What types of rooms are available at DoubleTree by Hilton Hotel Wilmington?
The hotel offers 244 guest rooms with either one king or two double beds, featuring amenities like Sweet Dreams bedding, a refrigerator, and a 42-inch flat-screen TV.
Does DoubleTree by Hilton Hotel Wilmington provide free WiFi?
Yes, complimentary WiFi is available in all public areas, including meeting rooms.
Is there parking available at the hotel?
Yes, the hotel offers free self-parking for guests.
What dining options are available at the hotel?
The hotel features four restaurants including Palette's Restaurant and Bar which offers breakfast, lunch, dinner, and room service with Happy Hour Monday to Thursday starting at 5pm.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel includes accessible parking, an accessible elevator, and is mobility accessible overall.
Are pets allowed at DoubleTree by Hilton Hotel Wilmington?
No, pets including dogs and cats are not allowed at this hotel.
What are the check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
What nearby places of interest can guests visit around the hotel?
Guests can shop tax-free at the adjacent Concord Mall or visit the Shipyard Shops downtown on the riverfront.
Are there local transportation options near the hotel?
The hotel offers a free local shuttle within a three-mile radius based on availability and car rentals are available nearby, such as at Enterprise Rent-A-Car.
What recreational facilities or activities are near DoubleTree by Hilton Hotel Wilmington?
Nearby, guests can visit PRO Martial Arts Wilmington for fitness and sports, or check out Scrimmages Restaurant and Sports Bar for socializing after workouts.