The LINE DC

Reviews

• BB

  briancockerham81

  6 days ago
  5.0
  The little things people do can go a long way., Ceda and her entire team were so gracious and welcoming to my crew. I’m actually having a hard time composing the best feedback review for them because words really can’t encapsulate their kind heartedness. Despite the high volume of traffic, and our early arrival, it was a perfect experience from the moment we checked in. Especially from Sandra who I found out it was her first day. We were welcomed with friendliness, and served with excellence. The quality service of the team is to be commended, clean, efficient, kind, and welcoming! From start to finish, everything exceeded our expectations. Thank you The Line team, keep up the great work! To anyone reading this review, I highly recommend this hotel, and will definitely be returning on my next trip to DC! Brian Cockerham
• LC

  Lauren Coheley

  Nov 13, 2025
  1.0
  I'm staying at this hotel tonight (under Lauren S) and was deeply disappointed by an experience. I flew in early for an afternoon meeting and arrived with time to spare. As a new mom who is pumping, I asked if there was a space I could use prior to leaving for my meeting. I completely understood that early check-in wasn't available, but I was surprised when she rudely told me my only option was the public restroom. It's hard enough asking for accommodations and then to be told the restroom was my only option made me feel embarrassed and upset. I asked if management could assist and someone who I believe to be the manager (though they never introduced themselves) came to speak with me. He indicated he was in a meeting but would see what could be done after his meeting. So, I waited and was eventually escorted to a room to pump. However the "again assuming manager" didn't speak to me the entire time we rode the elevator up and was unkind to the point I cried when he left. I've stayed at this hotel before and had positive experiences, which made this interaction all the more surprising. The lack of empathy and professionalism from both staff members was disappointing. I hope in the future the hotel can consider how they can better support guests with specific circumstances.
• ML

  m lc

  Nov 8, 2025
  2.0
  Believe the recent reviews. Checkin experience was abysmal, you wont get early check in even if your card said you would (chase reserve). Also realized later I was charged 300usd on my credit card, I can only assume its for incidentals, but its not OK to charge clients without explaining how much and for what. Front office staff needs more training. I arrived back at the hotel late, walked to front door without realizing it was locked and I needed my hotel card to badge in. A few seconds later I figured it out, and as I walked in, a lady with no desire to work here approached me, no greeting, and just blurted out “doors close at 10pm you gotta use your card”. No welcome back or anything. Youd think you were bothering her by coming into her house late. This Hotel was recently sold to its lender in January and you can tell no one cares. Room infrastructure is the one saving grace, spacious. Front lobby reception could be more welcoming and if you enter through the restaurant (as I did without knowing), there is no signage about how to get to reception, only to meeting rooms so that took me a while to figure out. Besides dreadful interactions with staff, you wont be able to sleep in this place- recorded this video with sound below, 2:12am, all windows closed. Room 613 at 2:12am on friday night, its loud as if I was at the nightclub. I will say, food from restaurant was very good - I had lunch in restaurant and breakfast in room, well done to the people in the kitchen! Alas not enough to make you come back to stay here
• AN

  Acacia N

  Nov 1, 2025
  1.0
  I stayed at The Line DC for one night (10/30), and it was honestly one of the worst hotel experiences I’ve ever had. My room was directly above a nightclub, and the music was blasting nonstop until nearly 3 AM. It was impossible to sleep. I reached out to the front desk to request a room change, but they said there was no availability. Instead, they offered a pair of earplugs and a $30 credit — which doesn’t come close to compensating for a sleepless night. Based on other reviews, this seems like a known issue, yet management hasn’t done anything to fix it. If they’re aware of the noise problem, they simply shouldn’t assign these rooms to guests. A good night’s rest is the bare minimum any hotel should guarantee. The restaurant was another disappointment — the food was mediocre at best, and both my friend and I felt sick after having brunch there. The service was also extremely slow, which only made the experience worse. The room and décor looked nothing like the photos online. Everything felt dated, worn down, and poorly maintained. They didn’t even have basic amenities like bedroom slippers. Overall, the place feels like a hotel that’s running on autopilot, with understaffed and untrained employees just trying to do the bare minimum. This definitely doesn’t feel like a 5-star hotel — more like a business that’s lost its standard of care. I would not recommend staying here to anyone.
• KL

  Kel L

  Oct 25, 2025
  1.0
  Deleting some context to save text; tldr, stayed here before and referred many people to The Line. This is the first night of a three night reservation. Service was poor particularly related to a noise complaint for a neighboring rooftop business, a club called Air. Extremely loud club music, so loud I can tell you which artist and what song, dB meter reading 53dB (normal nighttime peak levels should be below 40dB). Rooftop club is basically at room level, I can look in and see people partying. Called the front desk around midnight, several hours after the music started, asked what time the club closes, was told 1a and offered earplugs. Seems like this happens all the time, decide to be patient. 01:30 rolls around, I call the desk what time it’s over, now I’m told 03:00a and ask for a new room. At capacity, I’m told. Different front desk agent this time, but not helpful at all. No offer to have security look in or call the police, no mention of compensation, barely an apology. I called the police, who were incredibly helpful and apologetic on the hotels behalf (better hotel service from the police, honestly), and they had the club turn down but cannot make them stop, I’m told. It’s 02:30 and the music has quieted but continues. Not 5-Star service from the hotel. I have recordings and decibel readings and I will be seeking full refund. $250 plus fees per night and I haven’t slept, no attempt for resolution from the hotel thus far.. Update two, the gift that keeps on giving: spoke with a helpful woman at the front desk this morning, ran her through the situation. She explained the manager would have to call me because she didn’t have the authority to issue a credit for the comped night and confirmed my cell phone number. We let her know we were leaving and left our bags with her, expecting a new room. She confirmed my cell number and we walked out the door for a long days walk in DC. Returned to the hotel, no calls, and someone identifying as the assistant manager (who admitted to being the person who lied and said the club closed at 1a) was at the desk. Was apologetic but had no answer for why I didn’t receive a call besides, “I called the room and your phone several times,” (which we made very clear we wouldn’t be returning to). Gave a new room, quiet, which is good. Asked for a refund for the previous night, and he rolled his eyes at me and explained that the manager would have to call me tomorrow. Promised us a $50 gift card for the hassle and never gave it to us. He tried to explain that there was nothing they can do about another business, and I explained that calling the police, like I had to, was a decent solution. Told a very kind member of the waitstaff that I was looking for my $50 credit and she connected me with Isaac, who is one of the managers here. He said he couldn’t help me that night but someone would reach out on Sunday. Isaac at least heard us out without making excuses, which was more than anyone had done til then. The restaurant and bar staff are amazing, and the only real good thing about our stay. This is the FOURTH attempt to rectify this situation and it keeps getting worse. Do not believe the five star claim, this is below Red Roof Inn service, in fact that is an insult to Red Roof, any time I’ve lodged with them, at least I could SLEEP. If management chooses to not make this right by eod tomorrow, I will be calling my credit card company. I have been beyond patient in getting this resolved. Update, response from the business puts the burden on me, once again to resolve this. I have been to the desk three times and asked for the manager, who is apparently never here. Received a missed call while at ANC, no message. A total of six attempts have been made to resolve this issue over three days and the manager is not here, every time, regardless of the time of day. The lack of response indicates that the hotel is fine to take a chargeback. I have made more than a reasonable effort to resolve this directly, the Line can deal with my credit card provider from here.

Frequently Asked Questions About The LINE DC