The LINE DC

Reviews

• SE

  Sean Elias

  6 days ago
  3.0
  Oddly bad check-in experience. Attitude and no warm welcome. They lock the doors where you check in (but leave the other doors around the property wide open), forcing an odd "knock before entering" situation. The rooms are in rough shape, everything is beat up, walls requiring spackle, furniture run down, etc. The biggest complaint is that they charge an amenity fee but provide no amenities! No pool, no tea in the room, no complimentary water bottle - nothing! There are way better stays in the city, so unless you need to be in Adams Morgan, I would stay elsewhere.
• AM

  Ann Manov

  Jan 4, 2026
  1.0
  Good location but unbelievable that a place in the Line brand is in this bad condition and with horrible service. Literal holes in the towels, terrible damage to walls (can see through the wallpaper), creaky beds. The worst thing is the terrible service. There’s only one person working front desk who’s often gone and unreachable by phone (full voicemail box). Tried to contact front desk probably six times and never worked. Our room had literally boiling hot water in the shower (which you can’t adjust the temperature of), so we were moved in the middle of the night in a probably 45 minute process involving waiting twenty minutes with all our luggage (they don’t have a bellhop) for keys that ended up being nonfunctional. Was moved to a terrible room with curtains hanging off a broken rod (see through curtains that let in all the light) that I was told had a “wonderful view,” see attached lol? And then charged $46 for a “room upgrade.” Lobby and hallways smell godawful.
• DK

  Dea Koiava

  Jan 4, 2026
  1.0
  This hotel’s claim of being a five-star, luxury property is absurd. From the beginning, the experience felt disorganized and unprofessional. At check-in, the front desk associate appeared visibly overwhelmed and asked us to return in 15–20 minutes because she was having a “hectic time.” That is not something a guest should ever hear at a hotel charging luxury-level prices. Throughout the interaction, —while friendly—she spoke in a very casual manner, repeatedly referring to my partner and me as “you guys,” reinforcing an overly casual and unpolished tone. The hotel appears understaffed and undertrained. Staff rarely smiled, dressed extremely casually, and failed to project professionalism or reliability. We observed a manager supervising the ground floor, interacting with guests, and assisting with breakfast service while wearing an AirPod in his ear on both days of our stay—an especially unprofessional detail. Several staff members were dressed in streetwear and Crocs, which further diminished confidence in the level of care and oversight. Overall, the service felt careless and inattentive rather than refined or guest-focused. The room itself was deeply disappointing. The décor was extremely outdated, with cheap wooden flooring partially covered by worn, unattractive rugs and old wooden furniture throughout. There were basic oversights as well—no slippers were provided, and there was a visible hole in the bedding sheets, which is unacceptable at any hotel, let alone one advertising luxury. The television was also outdated and not a smart TV, meaning we could not even use Netflix or other streaming services—something that is standard at far lower price points. We also dined at the on-site restaurant, No Goodbyes, only because we had dining credit through Chase. Otherwise, we would not have chosen to go. The drinks were extremely overpriced for very basic quality, and the service was again understaffed and unfriendly. The following day, we attempted to visit during the restaurant’s advertised happy hour, listed online as running from 3:00–7:00 PM and including both food and drinks. When we arrived at 6:00 PM, the hostess incorrectly told us that happy hour had ended. The bartender then gave different information, explaining that food specials end at 6:00 PM while drink specials continue until 7:00 PM. While we stayed for drinks, the staff’s lack of knowledge and the inconsistency between online listings and on-site communication were frustrating and further reflected poor management. Overall, this hotel relies heavily on branding while failing to deliver even the basics of a luxury experience. Between the outdated rooms, careless housekeeping details, unprofessional service, and lack of coordination, there is nothing five-star about this property.
• IL

  Ivanhoe Lissanevitch

  Jan 3, 2026
  2.0
  Underwhelming and Far From a 5-Star Experience I stayed at The LINE DC with high expectations, as the hotel presents itself as a 5-star property. Unfortunately, the experience fell well short of that standard. While the check-in process was fairly smooth, nearly everything else felt underwhelming. The hotel itself looks dated and in need of serious updating—with dirty carpets, very old furniture, and a general lack of polish you would expect at a luxury property. The overall level of hospitality was particularly disappointing. Many staff members appeared untrained, unprofessional in presentation, and at times unfriendly, which further diminished the experience. There was no real sense of high-end service or attention to detail. The room was merely average at best. There were visible stains on the pillows, and on our first night the bedding had a hole in it, which is unacceptable for any hotel claiming to be luxury. Although the view from the room was great. At best, this hotel operates at a 3-star level. It may have potential due to its location and concept, but in its current state it does not come close to delivering a true 5-star experience.
• AH

  Amanda Henderson

  Dec 28, 2025
  5.0
  We had an incredible experience at the Line DC! The extra care and attention were above board. During our stay it appeared that a pop-up nightclub had opened right next door to our room. We called and spoke to Dante at the front desk, not only was he very empathetic, but he took immediate action. He swiftly moved us to a different room and delivered the keys personally. He also had upgraded us due to the inconvenience. He checked in with us the next day to ensure that we had a nice evening and slept peacefully. We appreciated his level of concern and action for circumstances that were beyond his control. Everyone we encountered was helpful and more than willing to provide us recommendations and guidance on the area. We cannot wait to come back and visit again.

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