Business Details
About
Hotel
Enjoy a warm freshly baked cookie when you check-in at the DoubleTree by Hilton Hotel Hartford-Bradley Airport. Located between downtown Hartford, CT and Springfield, MA, the hotel is next to the area’s largest corporate and executive parks and some of New England’s most beautiful farmland, renowned for its shade-grown tobacco. Enjoy complimentary shuttle service to Bradley International Airport located less than one mile away. Unwind in guest rooms with modern touches, a spacious work desk and complimentary high-speed internet access. Suites offer more room, ideal for families, featuring a separate living room with a sofa bed, wet bar and refrigerator. Work out in the 24-hour fitness center or enjoy a swim in the indoor swimming pool. Host a meeting or event in Windsor Locks, CT for up to 150 guests, taking advantage of 4,000 sq. ft. of flexible event space. The professional catering and banquet staff will be delighted to add detail to any function. Be sure to stop by the Shade Bar and Grill for a delicious meal in casual surroundings or sip on one of 16 beer selections.
Location
DoubleTree by Hilton Hotel Hartford - Bradley Airport
16 Ella T. Grasso Turnpike, Windsor Locks, CT
06096-0020, United States
Hours
Reviews
3.8
1,170 reviews
5 stars
466
4 stars
336
3 stars
173
2 stars
73
1 star
122
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty floors, mold, and unkempt bathrooms.
Staff Service
While some guests praised individual staff members for their helpfulness, many reported poor service and a lack of responsiveness from the front desk.
Room Quality
Guests frequently mentioned that rooms were outdated, poorly maintained, and not up to Hilton standards, with issues like broken appliances and uncomfortable beds.
Location
The hotel is conveniently located near the airport, which was appreciated by many guests.
Amenities
Guests expressed disappointment over the lack of basic amenities such as fridges and microwaves in rooms, as well as limited dining options.
- GWGary WolfeNov 6, 20253.0Rooms seem to be recently remodeled. Bath room was on the small side. Room service and breakfast staff were very good.
- SRSarah RolloOct 28, 20254.0Hotel is absolutely gorgeous. Some of the staff are out of the this world and some need to get there heads checked. The manager helped me greatly through and awful first night experience and then when my husband and I were waiting for an Uber to leave the hotel, called the police on us because we were sitting out front with our luggage, which put a sour taste back on our stay at this hotel. The sales manager is the only manager there who has a human side, and is understandable about some awful experiences that happened during our stay. She is the only reason I'd think twice about staying here again. Other staff are extremely rude and unfriendly
- GGgbakesOct 27, 20253.0Oof… if you’re into cold-white soulless light in your room you’ll love it here. Somewhere along the way people have forgotten good lighting and opted for lighting so white it’s blue and so blue it cools the room by 15 degrees. It’s not even bright task lighting but dim-ish dead light. I’ve been in dank scary alleys with better lighting. Hey Hilton, try warm-white bulbs. Oh, and my TV doesn’t work. Ugh.
- JSJean Schmit-GillOct 20, 20253.0We choose this hotel for its proximity to the airport, and because we were told we could have a private space for a meeting. Meeting was scheduled Saturday from 4-10. Issue #1 - The room the meeting was in was connected to the bar which was very loud and there were no doors to close off the bar from the space we were meeting in. It was very hard to hear one another in our meeting at times. Issue #2 - EVERY SINGLE PERSON in our group ordered dinner and an alcoholic beverage. Many of us order 2 or more alcoholic beverages. A few of us asked for water and the bartender loudly complained that he could not be serving us waters all night. WHAT? Issue #3 - room was not swept very well - there were sprinkles from a cake or cookies on the floor in my guest room, there was NO mini-fridge, sparse on bathroom towels, and lighting in the bathroom was very dim! Seriously not up to standards for the prices our group was charged per night for a guest room.
- GHGracie HayesOct 10, 20251.0If you want a clean stay, this is not for you. Pictures included to help you avoid having to change hotels like us. Gunk on the nightstands, mold in the tiles & shower curtain, water in the floor, dust and grime everywhere, and the floors look like they are skipped daily.
Frequently Asked Questions About DoubleTree by Hilton Hotel Hartford - Bradley Airport
Does the DoubleTree by Hilton Hotel Hartford - Bradley Airport offer free parking?
Yes, free self-parking is available at the hotel.
Is there an airport shuttle service available at this hotel?
Yes, the hotel offers a free airport shuttle service to Bradley International Airport located less than one mile away.
Are pets allowed at the DoubleTree by Hilton Hotel Hartford - Bradley Airport?
No, pets are not allowed at this hotel.
Does the hotel provide free Wi-Fi access?
Yes, complimentary Wi-Fi is available in public areas along with a public internet terminal.
What dining options are available at the hotel?
The hotel features three restaurants including the Shade Bar & Grill, offering casual dining and a selection of 16 beers.
Are there fitness or swimming facilities at the hotel?
Yes, there is a 24-hour fitness center and an indoor swimming pool available for free.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and elevators, making it mobility accessible.
What are the check-in and check-out times at the hotel?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
What nearby dining options can guests explore around the hotel?
Guests can enjoy various nearby restaurants such as Windsor Park Restaurant, Skyline Restaurant & Banquet, Izumi Japanese Steak House & Sushi Bar, and Village Pizza.
Are there convenient car rental services near the hotel?
Yes, Enterprise Holdings, a car rental agency, is located nearby for guests needing rental vehicles.