Business Details
About
HotelDoubleTree
Enjoy a warm freshly baked cookie when you check-in at the DoubleTree by Hilton Hotel Hartford-Bradley Airport. Located between downtown Hartford, CT and Springfield, MA, the hotel is next to the area’s largest corporate and executive parks and some of New England’s most beautiful farmland, renowned for its shade-grown tobacco. Enjoy complimentary shuttle service to Bradley International Airport located less than one mile away. Unwind in guest rooms with modern touches, a spacious work desk and complimentary high-speed internet access. Suites offer more room, ideal for families, featuring a separate living room with a sofa bed, wet bar and refrigerator. Work out in the 24-hour fitness center or enjoy a swim in the indoor swimming pool. Host a meeting or event in Windsor Locks, CT for up to 150 guests, taking advantage of 4,000 sq. ft. of flexible event space. The professional catering and banquet staff will be delighted to add detail to any function. Be sure to stop by the Shade Bar and Grill for a delicious meal in casual surroundings or sip on one of 16 beer selections.
Location
DoubleTree by Hilton Hotel Hartford - Bradley Airport
16 Ella T. Grasso Turnpike, Windsor Locks, CT
06096-0020, United States
Hours
Reviews
3.8
1,176 reviews
5 stars
468
4 stars
336
3 stars
174
2 stars
76
1 star
122
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unclean bathrooms.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many reviews noted a lack of professionalism and responsiveness from the front desk.
Room Condition
Guests reported that rooms were outdated, poorly maintained, and in need of renovation, with issues such as small bathrooms and malfunctioning amenities.
Location and Convenience
The hotel is conveniently located near the airport, which many guests appreciated, along with the availability of a shuttle service.
Mixed Dining Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it subpar.
- YFYuly Foley2 days ago5.0Quiet, spotless, with exceptional staff and the finest breakfast you'll find. This hotel is unquestionably your top choice whether you're here for a stay or just passing through.
- APAlex PhillipsJan 4, 20262.0Loud. Walls are paper thin. Ok if you don't need sleep
- KMKim MDec 24, 20252.0Rooms are nice. Vents in the bathroom needs cleaned. Cookies were hard and airport shuttle too 40 minutes and 2 calls to pick us up and driver held phone in one hand talking to someone in Spanish and drove with the other hand. So much for safety. Never said hi and nobody apologized when I complained. The so called manager sent me a reply that she said was a Hilton template.
- JKJeremy KniffenDec 17, 20252.0I recently stayed at this hotel on a work related trip. Upon arrival, at approximately 11pm, I noticed three local police vehicle parked in front of the hotel. I didn't think much of it because it could be for any number of things. I parked, went inside and checked in. The clerk at the front desk was friendly and didn't mention anything regarding the police cars. After I checked it, I went to the elevators to go to my room. When the first elevator opened, I was greeted with an elevator covered in blood. There was fresh blood all over the floor. I went back to the front desk to make sure she was aware of the mess. Her response was she knew about it and said, "just use the other elevator". Unfortunately, due to the way elevators work, the second elevator would not come to the main floor until the first elevator left. So, I had to reach inside the elevator to push a button and then wait for the other elevator. To me, the elevator should have been shut down to prevent someone from having to deal with the biohazard and just the image of blood. It was very frustrating the lack of concern by the staff at the desk as well. I later found out there was a drug-related assault that occurred somewhere in the hotel a few minutes before my arrival. The rest of the stay was uneventful but the rooms were definitely in need up both updating and basic maintenance. The ceiling above the bed was pealing, the inside of the bathroom door looked like it had not been cleaned in weeks and there was not shower gel in the shower. I would definitely not recommend staying here and will encourage my company to find another place for our annual meeting/training.
- NMNeil McVinnNov 25, 20253.0Nice staff here but a dump otherwise. Rooms are very small and incredibly badly decorated for a Doubletree, which is normally a pretty good hotel brand. Overall very dated inside and out.
Frequently Asked Questions About DoubleTree by Hilton Hotel Hartford - Bradley Airport
Does the DoubleTree by Hilton Hotel Hartford - Bradley Airport offer free parking?
Yes, free self-parking is available at the hotel.
Is there an airport shuttle service available at this hotel?
Yes, the hotel offers a free airport shuttle service to Bradley International Airport located less than one mile away.
Are pets allowed at the DoubleTree by Hilton Hotel Hartford - Bradley Airport?
No, pets are not allowed at this hotel.
Does the hotel provide free Wi-Fi access?
Yes, complimentary Wi-Fi is available in public areas along with a public internet terminal.
What dining options are available at the hotel?
The hotel features three restaurants including the Shade Bar & Grill, offering casual dining and a selection of 16 beers.
Are there fitness or swimming facilities at the hotel?
Yes, there is a 24-hour fitness center and an indoor swimming pool available for free.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and elevators, making it mobility accessible.
What are the check-in and check-out times at the hotel?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
What nearby dining options can guests explore around the hotel?
Guests can enjoy various nearby restaurants such as Windsor Park Restaurant, Skyline Restaurant & Banquet, Izumi Japanese Steak House & Sushi Bar, and Village Pizza.
Are there convenient car rental services near the hotel?
Yes, Enterprise Holdings, a car rental agency, is located nearby for guests needing rental vehicles.