Hampton Inn & Suites Stamford

Reviews

• TC

  Tyra Chanel

  6 days ago
  5.0
  Best Stay! They have everything, From privacy to cleanliness, to phenomenal customer service. It was a pleasurable stay.
• AM

  addie madden

  Jan 3, 2026
  2.0
  Nasty person working the front desk named Prince. Shower door broken in our Freezing cold room. We could not shower with the shower door closed. Prince gave me a hard time when it came to using my Hilton Honor Points and he was extremely rude to my friend who was checking in before me. I made him aware that she would be arriving first, however upon her arrival his attitude towards the situation changed. I have never had a bad experience at a Hilton property until now. This put a damper on our Christmas and I will be closing out my Hilton American Express card and opening one for the Marriott due to this experience.
• SS

  stunningham123

  Dec 25, 2025
  5.0
  This was a great experience for me! I stayed the night of of the 23rd into the 24th of December 2025. The gentleman at the desk was very polite as I showed up at 2am. I even called him with a question. As a salesperson I can always feel when people are getting frustrated with me and I didn't feel that with him at all. He even allowed me to push my check out time a little back because I got in so late. Also the breakfast here was delicious and free. As someone who has to travel a good bit this is a good choice. Also stayed at the double tree at Hilton and was very unhappy with my stay there. This is the better choice. Hilton even double charged me for parking I never used and I had to pay for the breakfast that wasn't as good there.
• GA

  G A

  Dec 12, 2025
  1.0
  I rarely leave reviews, but this experience needs to be shared so others do not make the same mistake. We stayed at this hotel while a loved one was dying at Stamford Hospital. We chose it solely based on the hospital’s recommendation. Unfortunately, the stay was extremely disappointing and stressful. The first room we were assigned had a significant leak. After spending a long time trying to fix it, staff admitted it could not be repaired. We were moved to another room that was described as the best available. That room had no hot water and very poor water pressure. Staff confirmed these issues. After an emotionally exhausting day, discovering this late at night left us with no reasonable options. The hotel’s solution was 500 reward points. Given the circumstances, this felt completely inadequate. As a Hilton property, this level of service is unacceptable. I strongly recommend staying elsewhere, especially if you are dealing with a family emergency or emotional hardship. Do not stay here.
• MS

  Marcelo Salinas

  Dec 12, 2025
  1.0
  Update: Read this before deciding to stay! (Experience from Rooms 317 and 500) This stay was an absolute nightmare, and I strongly urge anyone reading this to stay far away from this hotel. Our experience was chaotic from the very beginning. We were deciding between an Airbnb and a hotel, and because we were referred by Stamford Hospital to Hampton Inn & Suites, we chose this hotel a decision we deeply regret. We were in an extremely vulnerable situation, as our loved one was dying at Stamford Hospital. The first room we were given had a major leak inside the unit. While we were there exhausted, emotionally drained, and barely awake after one of the hardest days of our lives, staff spent 45 minutes attempting to fix the issue, only to finally admit they couldn’t repair it properly. They then “upgraded” us to what they proudly called “the best room they have,” claiming people book it for weddings and special events. That upgrade turned out to be the worst mistake of the entire stay. As confirmed by their own staff, there was no hot water, and although maintenance had been called, the issue was not resolved. On top of that, the water pressure was absolutely horrific, the shower barely worked at all. After spending the final hours with our dying loved one, discovering this so late in the night was devastating. At that point, it was simply too late to move again. Their solution? 500 reward points. As if anyone in this situation would ever want to come back. Let me be very clear: those 500 points are an insult, not a resolution. What you should take from this experience is simple: refuse the points and avoid this hotel at all costs. If you have a loved one at the hospital and need a place to stay nearby, I strongly recommend driving a few extra minutes and sparing yourself the stress, frustration, and emotional damage this place will cause. Hampton Inn & Suites being part of Hilton makes this even more shocking. This experience completely destroyed any positive perception I had of the Hilton brand. The lack of care, empathy, and basic hospitality in such a sensitive situation is unacceptable. Save yourself time, energy, and unnecessary suffering. There are many other options nearby. And if Stamford Hospital recommends this hotel, ask for a different recommendation immediately. This is not a minor inconvenience,this is a serious warning. Do not stay here. -------- Update ------ While leaving the hotel room, the manager Hamza wanted to address this issue offering 5$ to remove our review from Google and TripAdvisor. As soon as we told him that if this was a joke he became hostile and threw the paper to the ground. Also Note that the balcony of the rooms is damaged and is extremely dangerous (As seen in the pictures). Videos of the pressure of the room have been added and a video of a sink in the same building but public areas. BE CAREFUL, THEY ARE PAYING $5 TO REMOVE REVIEWS, WHICH IS VERY DISTURBING AS THIS MIGHT BE THE REASON WHY PEOPLE BELIEVE OR SEE SO MANY GOOD REVIEWS. This manager should be reported to the headquarters of HILTON as this shouldn't be the Hilton experience.

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