Business Details
About
Hotel
In the heart of Mystic, Connecticut, the Hilton Mystic is conveniently located just one block off I-95 between New York City and Boston in an area filled with the historic charm of maritime New England.
Across the street from the Olde Mistick Village and Mystic Aquarium, Hilton Mystic is within walking distance of local attractions such as the Mystic Seaport Museum and Pequotsepos Nature Center and less than 2 miles from downtown Mystic and the Bascule Bridge. Ten miles away is Foxwoods Resort Casino and Mohegan Sun. The Pfizer headquarters in Groton and the Naval Submarine Base, New London are both within 15 minutes.
Key features include a lobby area with plentiful seating areas for gatherings and an open-air courtyard with fire pits. We also offer an indoor pool and fitness center with state-of-the-art equipment, including a Peloton® Bike with dual-sided SPD pedals. Enjoy our full-service restaurant, The IRONS, for breakfast and dinner.
Location
Hours
Reviews
4.2
1,968 reviews
5 stars
1,085
4 stars
517
3 stars
148
2 stars
105
1 star
113
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, being close to attractions like the Mystic Aquarium and Olde Mystic Village.
Cleanliness
While many guests found the hotel clean, there were significant complaints about room cleanliness, including reports of mold and dust.
Staff Service
The staff received numerous compliments for being friendly, helpful, and accommodating, with specific mentions of individual employees.
Amenities
The hotel offers great amenities for families, including a pool with movie nights and kids' activities, although some guests reported issues with the pool's maintenance.
Room Quality
Guests appreciated the spaciousness and comfort of the rooms, but there were complaints about outdated decor and cleanliness issues.
- HRHannah Raymond1 day ago4.0We love this hotel for its location, cleanliness, and amenities. Be mindful when booking, we booked a king bed deluxe and there was a connecting door to the neighboring room. It was VERY loud both nights of our stay, and the staff would not intervene before 10pm, stating that “they’re also entitled to enjoy their stay” before quiet hours (despite it being 8:30 pm with a sleeping child). While I totally understood the need to be fair to both parties, it was extremely disruptive, and I was disappointed in the lack of proactivity exhibited. Not very enjoyable in that regard, but we’d consider returning with better accommodations.
- KRKeith Rygiel3 days ago5.0My wife and two young kids stayed at the Hilton Mystic for two nights in early November. Hailey and the team were very friendly and helpful in answering all of our questions and providing recommendations; the hotel even has a scavenger hunt and treasure chest that our kids loved. The hotel is in a great location - walking distance to the aquarium and Olde Mistick Village, and a short drive to the seaport and downtown. The room was clean, the pool was warm, and the daily breakfast buffet was a perfect option. We would definitely recommend this hotel for families and can't wait to come back.
- DNDominique Nicholas-CorreaNov 16, 20254.0Although this hotel is a 10 minute drive from downtown Mystic, it offers good amenities, large rooms, and plenty of seafaring charm! The hotel is clean and has random artifacts from the town’s maritime history. The rooms are very large, and have a large desk and seating so you don’t feel confined to a small bed. The indoor pool was large and clean but the water temperature was still on the cold side (65-70 degrees). The gym was basic but clean and good for a simple workout. The only negative was the noise from the hallway, so be aware you can hear voices and door closing if you are a light sleeper. But overall this was a great experience and good value for the price!
- TJtony janickiNov 11, 20255.0Great Team ! Led by Heather and her outstanding Team. Attention to detail and understanding your customers’ needs adds much value to the customer. Early check-in made a big difference in my decision to stay at this Hilton. It was a very special day and being fluid with the check in time. Was crucial. Everyone was very friendly, facilities were exceptionally clean and the proximity to the attractions was the icing on the cake. I travel quite a bit and would rate this facility as top notch !! All I can say is Thank you !! 😊
- KAKarolina ANov 4, 20251.0We booked a weekend stay at the Hilton (October 24) with our three young kids, choosing it over nearby hotels because of the family-friendly activities and poolside movies advertised on their website. We even planned our weekend schedule around these events, only to find out that evening that that none were happening. When I asked about it, staff member Sariah was quite rude and said the events were “subject to change.” It was disappointing having to explain to our children—ages 1, 3, and 4—that there would be no “pool movie” as promised. I requested some kind of reimbursement since we chose this hotel at a higher rate compared to other hotels nearby (i.e. Marriot) specifically for these amenities, but the front desk (Heather) was unable to help. I don’t see how difficult it would’ve been just to put a DVD into the pool projector? The hotel did not live up to its “kid-friendly” reputation, and I wouldn’t recommend it for families visiting Mystic. We’ll stay elsewhere next time.
Frequently Asked Questions About Hilton Mystic
Do you offer a shuttle?
No, we do not.
What are the parking options?
We have free self-parking available.
Do you serve breakfast at the hotel?
Breakfast is served in the IRONS Restaurant on property located on the Lobby Level. A breakfast buffet is available and you can order a la carte with prices ranging from $9 - $15
Do you have a restaurant on property?
The IRONS Restaurant & Bar is open for breakfast and dinner. Check out the elevated nautical theme named after IRONS and Grinnell Ship builders.
Do you have a fitness center?
Yes, our gym is open 24/7.
Do you have laundry?
We have dry cleaning service available.
Do you have a gift shop or vending?
We have a gift shop where you can find souvenirs, sundries, cold beverages, and snacks.
Do you have a business center?
No but we can assist with printing boarding passes at the front desk.
How do I get on Wi-Fi and is there a cost?
As a guest, you can connect to Wi-Fi with your last name and room number. See the front desk for a Promo Code for public space internet access. Basic internet access is free.
Do the rooms have a microwave and refrigerator?
Yes, all rooms come with a microwave and refrigerator.
Do you have a pool?
Yes, we have an indoor pool located on the lobby level. We show "Dive-In" Movies on weekends/evenings and daily during school vacation weeks.
What is the closest casino?
We are located 9 miles away from Foxwoods Casino accessible by car.
How far are you from Mystic Pizza?
We are 2 miles from Mystic Pizza, made famous by the 1980s movie of the same name.
How far are you Downtown Mystic?
We are 2 miles from Downtown Mystic - Shops & Dining.
How far are you from Bascule Bridge Historic Site?
Bascule Bridge is 1.8 miles from our hotel.
What are the check-in and check-out times at Hilton Mystic?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is breakfast available at Hilton Mystic?
Yes, breakfast is served at The IRONS Restaurant on the lobby level, with a buffet and a la carte options priced between $9 and $15.
Does Hilton Mystic have an indoor pool?
Yes, there is an indoor pool located on the lobby level, featuring "Dive-In" Movies on weekends and during school vacation weeks.
Are pets allowed at Hilton Mystic?
No, pets including cats and dogs are not allowed at the hotel.
Is parking available for guests at Hilton Mystic?
Yes, free self-parking is available for guests.
Is there a fitness center at Hilton Mystic?
Yes, the fitness center is available 24/7 and includes state-of-the-art equipment such as a Peloton bike.
What type of payment options are accepted at Hilton Mystic?
Hilton Mystic accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there any eco-friendly initiatives at Hilton Mystic?
Yes, Hilton Mystic holds eco certifications including ISO14001, ISO50001, and Hilton LightStay, uses compostable food containers and cutlery, and has programs for food waste reduction and recycling.
What nearby attractions can guests visit around Hilton Mystic?
Guests can visit Mystic Seaport, the Mystic Aquarium, Olde Mistick Village, Pequotsepos Nature Center, downtown Mystic for shops and dining, and the Bascule Bridge Historic Site, all within walking distance or a short drive.
How can guests access Hilton Mystic using public transit or nearby points of interest?
Hilton Mystic is conveniently located just one block off I-95 and across from Olde Mistick Village and Mystic Aquarium, making it easy to find by car or by visiting these well-known landmarks before or after your stay.