Business Details
About
Hotel
The Hilton Garden Inn Mystic/Groton hotel in Connecticut provides everything right where you need it. The hotel offers features that will accommodate business and leisure travelers in a relaxed atmosphere with ultimate friendly service. The Hilton Garden Inn Mystic/Groton hotel is nestled in a charming downtown Groton, Connecticut, and a shoreline community bordering Fishers Island Sound situated between the Thames and Mystic Rivers. The Hilton Garden Inn Mystic/Groton hotel in Connecticut is ideally located midway between Boston and New York City with easy access to either I-95 North or I-95 South, as well as to the Bradley Airport in Hartford, CT and the Providence, RI airport.
Location
Hilton Garden Inn Mystic/Groton
224 Gold Star Highway, Groton, CT
06340, United States
Hours
Reviews
4.1
900 reviews
5 stars
450
4 stars
242
3 stars
104
2 stars
43
1 star
61
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
While some guests praised the staff for being friendly and accommodating, others reported rude and unhelpful service, particularly at the front desk.
Room Cleanliness
Many reviews noted that rooms were clean, but there were several complaints about unclean bathrooms and issues with housekeeping not servicing rooms regularly.
Customer Service Issues
Numerous guests expressed frustration with customer service, particularly regarding overbooked rooms, lack of assistance, and unresponsive management.
Amenities and Maintenance
Guests reported various issues with hotel amenities, including broken gym equipment, lack of hot water, and problems with room features like refrigerators and showers.
Breakfast Experience
Breakfast was often mentioned as a downside, with many guests disappointed that it was not included in the stay and criticized the quality and price of the food.
- AHAhmad Hassan2 days ago5.0⭐ “My experience at this hotel was both charming and relaxing. The interiors were beautifully curated, blending modern elegance with a warm, inviting feel. The room was immaculate, well-lit, and designed for comfort, making it a pleasure to unwind in. The staff carried themselves with professionalism and kindness, always ensuring guests felt valued. Its excellent location made getting around effortless, with plenty of dining and attractions nearby. Overall, a delightful stay marked by beauty, comfort, and exceptional hospitality.”
- DBDebbie BarbourOct 31, 20251.0wont ever stay or recommend this hotel ,they charged me 3 times for my stay and did nothing to correct their mistake
- DMDeb McGrathOct 21, 20254.0Newer clean hotel, staff young not very friendly except the kitchen people.
- ASAllan “Keep Life Simple” SensenichOct 13, 20255.0We had no issues.The room was clean and rather nice. Bed was comfortable. I am a gold member and get $10 per person room credit for breakfast. I had a omelette and it was delicious.
- DGDanny GroeneveldOct 10, 20253.0When we booked we selected a room away from the street overlooking the woods. They were so slammed when we went ti check in a basically just putting people in rooms at random as they came available. We ended up with a room overlooking the HVAC system. The bathroom had a smell to it. The employees were nice and did there best and honestly I'm not one to make a fuss over anything small. It was just a place to sleep so good enough. But I would have preferred not to here the HVAC system at night.
Frequently Asked Questions About Hilton Garden Inn Mystic/Groton
What are the check-in and check-out times at Hilton Garden Inn Mystic/Groton?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does the Hilton Garden Inn Mystic/Groton offer free parking for guests?
Yes, free self-parking is available for guests.
Is the Hilton Garden Inn Mystic/Groton accessible for guests with mobility challenges?
Yes, the hotel provides accessible parking and an accessible elevator to accommodate guests with mobility needs.
Are pets allowed at the Hilton Garden Inn Mystic/Groton?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available in public areas along with a public internet terminal.
Is breakfast available at the Hilton Garden Inn Mystic/Groton?
Yes, breakfast is available for guests at the hotel restaurant.
Does the hotel have any facilities for fitness and relaxation?
Yes, the hotel offers a free fitness center, a hot tub, and an indoor pool for guest use.
What sustainable and eco-friendly practices does Hilton Garden Inn Mystic/Groton follow?
The hotel holds ISO14001 and ISO50001 certifications, uses commercial-grade disinfectants, participates in a food waste reduction program, employs energy-efficient heating and cooling systems, has a linen reuse and towel reuse program, and bans single-use plastic straws and styrofoam food containers.
What nearby attractions or services can guests visit around Hilton Garden Inn Mystic/Groton?
Guests can visit Walmart Groton for shopping, Rose's Cantina for entertainment, and enjoy services like U-Haul Moving & Storage or visit local healthcare providers like L & M Sleep Center—all conveniently located near the hotel.
Are there convenient transportation or storage options near Hilton Garden Inn Mystic/Groton?
Yes, guests have access to local shuttle services from the hotel, plus nearby options such as U-Haul Moving & Storage for truck rentals and Extra Space Storage facilities for self-storage needs.