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Many customers praised the friendly and helpful staff, highlighting their professionalism and attentiveness.
Room Condition
Several reviews noted that the rooms are clean but outdated, with some mentioning issues like uncomfortable beds and odd odors.
Amenities
Guests appreciated the complimentary breakfast and snacks, but some expressed disappointment with the limited options and quality.
Location
The hotel is conveniently located near downtown Hartford, but some guests felt the surrounding area lacked attractions and was not very walkable.
Hot Water Issues
Multiple reviews reported problems with inconsistent hot water availability, which was a significant concern for many guests.
99
9 9 9
Dec 28, 2025
5.0
They need to up their breakfast game. They should offer a better variety of meats for the breakfast ie: Sausage, bacon, smoked salmon, along with some chopped fruit. This would leave a great impression to it's guests.
DD
DR
Dec 19, 2025
3.0
Pros: price, location, quiet overall, microwave & mini refrigerator in room. Room is bigger than expected so that's good. And no parking fee.
Cons: Arguably the least comfortable bed I've come across & quite squeaky. Smell is odd in the room but you get used to it. Hot water takes 10 thousand years to heat up. But it works.
Staff are ok
NN
N Niemer
Dec 16, 2025
2.0
room was noisy from heaters inside and outside the room. got cold quickly after turning it off. pool was freezing in december. staff was mixed. only thing i liked as the spacious room with a nice view and the convenient location but i found better value in the hilton hartford south
CH
Crystal H
Dec 14, 2025
5.0
I wanted to write this review for the staff they were AMAZING! The woman who checked us in yesterday afternoon is perfect for the front desk her energy is a whole vibe! The morning staff specifically the breakfast crew go above and beyond and are so helpful and friendly they made everything so easy and I wish I thought ahead to grab their names but either way they deserve the recognition! We booked a room for our daughter’s birthday weekend because she really wanted to go swimming and we really had a good time! The room itself was super clean (I’m the mom who goes in first just to disinfect everything) so that made setting up the room for her arrival so easy. I had little spa baskets set up for them, they went swimming, we had some food delivered and took a little walk in the snow when it started and then watched scary movies until we all finally fell asleep. Thank you all for the great stay!
IM
iza maka
Dec 10, 2025
5.0
Just wanted to share my experience with sales manager Angela C. She did an outstanding job! Professional, attentive, and highly effective — everything was handled smoothly and exceeded expectations after a third party booking person made a huge mistake for our group .
Thank you Angela 👌🙂
Frequently Asked Questions About Hampton Inn & Suites Hartford/East Hartford
What types of payment methods does Hampton Inn & Suites Hartford/East Hartford accept?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Is there free parking available at Hampton Inn & Suites Hartford/East Hartford?
Yes, self-parking is available for free at the hotel.
Does Hampton Inn & Suites Hartford/East Hartford offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Hampton Inn & Suites Hartford/East Hartford?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features are available at Hampton Inn & Suites Hartford/East Hartford?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
What are the check-in and check-out times at Hampton Inn & Suites Hartford/East Hartford?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with a stay at Hampton Inn & Suites Hartford/East Hartford?
Yes, a free buffet breakfast is available for guests.
What fitness facilities are available at Hampton Inn & Suites Hartford/East Hartford?
The hotel provides a free fitness center with elliptical machines and treadmills.
How can I use nearby transit or attractions when staying at Hampton Inn & Suites Hartford/East Hartford?
Guests can explore nearby places such as Riverpoint Condominiums, Cafe 111 restaurant, and various financial and professional services, making it convenient to combine business or leisure activities during their stay.
Are there nearby dining options close to Hampton Inn & Suites Hartford/East Hartford?
Yes, Cafe 111 is a nearby restaurant where guests can enjoy meals before or after their stay at the hotel.
Is Hampton Inn & Suites Hartford/East Hartford near any notable financial or professional service providers?
Yes, the hotel is close to several professional service providers including Ameriprise Financial, Founders Plaza Financial Advisors, and Stewart Recruitment Group, which is convenient for business travelers.