Hampton Inn Denver-Northwest/Westminster

Reviews

• NP

  Natalie Phillips

  5 days ago
  1.0
  DO NOT STAY HERE!!! My door did not latch at all and I had to try to secure it on the inside myself. When I reached out to the hotel and let the front desk know, they did absolutely nothing. I didn't sleep at all as I was concerned and worried about someone coming in all night. I am a Hilton Honors Gold Member and am shocked that I wasn't taken better care of and that my safety was not of concern. Even after the incident took place, I reached out to the hotel and Hilton and they thanked me for loyalty and welcomed me back. Seriously????
• JB

  Janeen Bain

  Nov 3, 2025
  1.0
  Stayed 4 nights in October. No wifi, elevator broken, room not cleaned even though we requested it, no water in the building one night, rude manager. Building needs many updates—not the quality of a typical Hampton Inn.
• CS

  Chuck S

  Oct 29, 2025
  1.0
  I recently completed an lenghty stay at this property and, unfortunately, encountered a number of issues that made the experience quite disappointing. Toilet: The flapper was worn out, and the toilet ran continuously and noisily for nearly my entire stay. I reported this to the front desk and received no response. I followed up by text to the customer service text the next day and was again ignored. Wi-Fi: The Wi-Fi never worked during my entire stay. I attempted to connect multiple times using my phone, computer, and tablet but was never able to establish a connection. This forced me to cancel planned Zoom calls. Room Assignment and Key: I requested a first-floor room due to transporting a 300-lb trunk but was assigned to the third floor. The digital key failed to work for 8 of my 11 days, as the front-desk attendant (who was notably unhelpful) had predicted. Compounding the issue, the elevator was out of service one day. Facilities and Maintenance: The hot tub was broken. Several bulbs in the common areas were burned out and never replaced. The bathroom nightlight did not work. Two of the three shower amenities were empty. The door sweep on my room was bent and detached. The flooring was so flimsy that each step caused the refrigerator and microwave to rattle, and one night the refrigerator became so loud that it woke me—even through noise-canceling headphones. I have stayed at many Hampton Inns and have always had positive experiences. This property, however, appears to suffer from serious lapses in maintenance and customer service. It would benefit greatly from stronger management attention to detail.
• KL

  Kathy Long

  Oct 19, 2025
  1.0
  This place might have gotten a 3 stars from me except for: 1) There is no internet, and judging by the reviews, there's been no internet for the last 2 or 3 months, maybe longer (I stopped reading the reviews after 2 months). They give you the excuse that someone cut their cables and they have to rewire the whole building to get it back. I would believe the cable cutting if it weren't for the fact that whoever did it had to get to the 3rd floor roof, and even if they did, it doesn't take 2 months to get it fixed. Clearly they don't care. We came here on a business trip so this was a huge handicap. One of our team had to borrow the internet from the Marriott lodge next door. 2. All the other bad reviews I read were true: The swimming pool is full of algae. The hot tub was empty, and apparently for a very long time, judging by the reviews. The chairs in the room were soiled and looked like they hadn't been cleaned in years. The carpet was dirty and needs a good steam cleaning. That too probably hasn't been cleaned in a very long time. The hallway and stairs were not vacuumed the entire time we were there. The garbage cans out front right now are overflowing. It may be because we caught someone filling up their dumpsters with big pallets of wood this morning, and there might not have been room to empty the garbage cans. The guys doing that sure looked like they had done this before. In any case, easy fix for the hotel; just put a lock on the gate that encloses the dumpsters. As it is now, anyone can take advantage of those dumpsters. 3. The TV had no signal one night. Someone else complained about that in a review, so apparently it too is a recurring problem that hasn't been permanently fixed. When we called it in, the person at the desk said she would go up on the roof to see what was happening. Clearly, it's a complaint she's heard before. The TV in one of my team member's room has only half a screen; the other half is blue. Today it's cutting in and out and so is ours. We reported it and they said they would look at it today. They didn't but it was Sunday so maybe they'll get to it tomorrow. Not holding my breath. I gave the 4 stars for the room which may be generous but I thought it was nice. The bed was comfy, the linens were very nice, the bathroom was clean (but like someone else reported in a different room, the toilet seat only had 1 screw so it moved around). I thought the staff was friendly. The breakfast wasn't great, but pretty good and better than many hotel breakfast buffets I've had. So if you don't need internet and don't care about swimming, the hot tub, or an occasional outage of TV, you could have a nice stay. Overall, though, I rate it one star because I feel it is very badly managed by someone who just doesn't care. It is also false advertising to say it has free internet and a hot tub. Those are outright lies. I'm shocked that Hilton allows this place to carry their name. It is also very disconcerting to read their canned responses to the bad reviews here, acting like they care, but they do nothing about it. I've definitely lost my trust in the Hilton brand and will avoid it in the future. It takes a lot for me to leave a bad review, but I do so now because what we experienced was just not right. I do hope this 1 star review gets their attention so they do something about it because I do feel the place has very good potential at an affordable price. It definitely needs better management. The person there now is not doing her job.
• TD

  Tina Duarte

  Oct 16, 2025
  1.0
  Booked 2 rooms on the Hilton App, get to the hotel the same evening, request to see the rooms. Told they will not provide a key card unless we check in. This should have been a premonition of what was going to happen. Get to our rooms, the hallways smell of urine and the rooms are not what was depicted on the Hilton App. Furniture was old and beat up. Duck taped legs and screws holding up the microwave/mini fridge shelves, an old spiderweb still ganging in the door area. Linen was dirty and the beds were definitely not Queen beds. We immediately call customer service and check out. I tell the hotel staff and Hilton customer care the deplorable conditions. I’m given a ticket number and it’s been 8 days and they refuse to refund our 156,000 points stating they “Saved the Room for us” so they will not refund. Grant it we didn’t stay there at all and the took 2 days of points. Contact the hotel to be told the staff doesn’t know when or if the manager will be in or will return my call. I’ve never heard of that policy on a Hilton hotel before. Even with Hilton Customer Care involvement nothing is being done. Steer clear of this horrible hotel. It needs to be inspected by the health department regularly.

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