Hilton Garden Inn Denver/Thornton

4.1
548 reviews

About

Hotel
Experience a stay at Hilton Garden Inn Denver/Thornton, conveniently located off I-25 and 144th Avenue. We are minutes away from downtown Denver and walking distance to a variety of shops, restaurants, and entertainment, including the Orchards Mall, Cabela’s, the Grove Shopping Center, and the Denver Premium Outlets. Our Thornton hotel is ideally located while attending a conference or visiting for leisure. Guests will appreciate a short drive to the nearest RTD Stations, giving easy access to Downtown Denver or Denver International Airport. Businesses nearby include Amazon, Saint Anthony North, Google, Avaya, Adams 12 five-star school, Oracle America, Century Link, and SCL Healthcare. Denver International Airport is a 22-minute drive down E470.

Location

Hilton Garden Inn Denver/Thornton
14275 Lincoln St, Thornton, CO
80023, United States

Hours

Reviews

4.1
548 reviews
5 stars
326
4 stars
97
3 stars
31
2 stars
30
1 star
64

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted problems with room cleanliness, including dirty bathrooms, unemptied trash bins, and hair found in showers.

Customer Service

Several customers reported poor customer service experiences, including unhelpful front desk staff and rude interactions.

Room Quality

Guests expressed dissatisfaction with room conditions, such as broken appliances, uncomfortable beds, and noise disturbances from neighboring rooms.

Breakfast Complaints

Many reviewers were unhappy with the lack of complimentary breakfast, citing high prices for breakfast options that are typically free at other hotels.

Maintenance Problems

Frequent mentions of maintenance issues, including broken coffee makers, malfunctioning air conditioning, and unaddressed repair requests.
  • DL
    Donna Lopez
    Nov 9, 2025
    4.0
    Nice place to stay plenty of stores and restaurants nearby. The only thing is bathroom supplies were low, otherwise it was a great stay. Great price!
  • SF
    Seth Fernandez
    Nov 4, 2025
    1.0
    The room smelled like animals so we had to go to Target and get febreze and spray the room down three times. The air conditioner fan would squeak loud whenever it would turn on. And they would not let me put a Coca-Cola on my room tab, I had to drive to the convenience store. Not very good customer service.
  • TU
    Tracy Lawrence Unutoa
    Oct 31, 2025
    1.0
    They put us in a room directly above a banquet room area that they had booked a wedding with a very loud DJ. Why? Location is great but the rooms are small and the noise was awful.
  • JP
    Jason Perrego
    Oct 26, 2025
    1.0
    Do not eat at the restaraunt. They served me mussels in apasta dish, the mussels were still closed after cooking meaning they were dead and likely had bacteria that would make someone very ill or dead. Stay away. How the chef or waitress could bring out a potentially harmful dish is beyond me. Anyone who has ever cooked shellfish knows this. The walls in the room are thin and we had extra loud drunk neighbors. The bathroom was dirty. Very disappointing first impression.
  • JM
    Jugadora De las montañas
    Oct 16, 2025
    4.0
    Cute room! Loud highway! Amazon trucks rolling up the exit behind the hotel all night. I was too tired when I arrived to complain about the strong sulfur odor in the room. Got used to it. And the coffee maker does not work. I’m not paying $3.75 for their Starbucks machine or $13 for breakfast access for more. The desk clerk, immediately assuming that I don’t know how to work the machine, offered to come up and “show me how to use it,” blaming housekeeping for putting the cup in wrong? She came up and manhandled the machine, pronounced it fixed, and left. Fake nice to the max. The lights on the machine stopped blinking, and pressing the go button did nothing. So I walked back down. Now she says maintenance will look at it. Great. Dumb. Tell me there aren’t a couple spare machines in a HILTON for these inevitable moments. These Keurig machines are crap as it is. So a full hour after I began the quest for my morning fuel, I took a cup from the breakfast area. I’ll mention that I have a bad leg, so having to do all of this walking for the coffee, that has been promised to me in my room, has increased the pain. My previous night, in a different room, was perfect. People are pretty dependent on their morning coffee. Hilton needs to have a much better way to deal with this simple but annoying issue - keep some spare machines! I’ll waive my consulting fee! Room 409. I’m unplugging the machine and moving it, then putting a note, in Spanish, saying it is broken.

Frequently Asked Questions About Hilton Garden Inn Denver/Thornton

What accessibility features are available at Hilton Garden Inn Denver/Thornton?

The hotel offers accessible parking and accessible elevators for guests with mobility needs.

Is breakfast included during the stay at Hilton Garden Inn Denver/Thornton?

Yes, free breakfast is available for guests.