We are more than just a place to stay in Ridgway, CO! MTN Lodge Ridgway is a boutique pet-friendly hotel that is the gateway to many year-round activities. We also offer grab-and-go options at our Basecamp Provisions located near the lobby. Whether you want to relax in one of our rooms after a full day of adventure or want to hang out with friends on our patio, MTN Lodge Ridgway is looking forward to making your stay a memorable one.
Many guests reported issues with cleanliness, including dirty rooms and bathrooms, with some finding hair and stains from previous guests.
Customer Service
Customer service experiences varied widely; while some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and poor communication.
Amenities
Guests expressed disappointment over the lack of basic amenities such as breakfast, and some found the hotel overpriced for the services provided.
Noise Levels
Several reviews mentioned noise issues, including thin walls and disruptive sounds from hallways and nearby rooms.
Location
The hotel’s location received positive feedback, with many guests appreciating its proximity to local attractions and beautiful views.
DL
David Lee
Oct 16, 2025
2.0
Hotel rooms are very, very basic! They don't serve breakfast and for paying almost 300 bucks for their crappy room, you would expect at least to get a complimentary breakfast!!!
EP
Edyta P.
Oct 5, 2025
4.0
Zatrzymaliśmy się w tym hotelu na jedną noc. Pokoje czyste, wyposażenie nowe świeżutkie, nowoczesna stylistyka. Personel w recepcji bardzo miły.
Minusy..?
To na pewno ten, że jest tu duża akustyka. Pokoje nie są wyciszone. Słychać Wszystko co dzieje się na korytarzu czy w pokojach obok.
Bardzo szkoda że nie ma tu śniadań, a potencjał jest bo przecież jest tu przylegająca restauracja, ale niestety czynna dopiero od 4:00 pm.
Śniadanie zjedliśmy w centrum miasteczka w Kate's place. Polecamy było pysznie.
AM
Ashlynn Mayo
Oct 1, 2025
1.0
The location and view are fantastic, the front desk staff were genuinely friendly, and the food at the on-site restaurant was great.
However, travelers with animals should be aware of something important. The hotel advertises itself as “pet friendly,” and when we called to make the reservation over the phone, we were assured our service animal wouldn’t be an issue. After driving all day, we were told to leave around 7pm because they only accept dogs. The manager who made that decision wasn’t even on site, yet she spoke to us with an attitude that was surprisingly very unprofessional. When we asked if it was even legal to remove a guest with a service animal, her response was to tell us to “get a lawyer” and that she was not going to have this conversation with us and that we had to be out by 7:30 with no plan for where to go.
It was an incredibly frustrating experience and not something you expect from a place that promotes itself as welcoming. I hope the hotel updates its wording, reservation process, and staff training so others don’t have to deal with the same treatment.
JR
Julie Ragains
Sep 25, 2025
4.0
Great location in Ridgway. Rooms are very decent. They could amp up the cleanliness just a bit and I’d give them five stars. But this is a great, more affordable place to stay in the area!
HE
Hannah Evans
Sep 16, 2025
1.0
If you’re just passing through and are solely using this place to just stay over night it would work. The girl at the front desk was polite.
In May I got married in Montrose and had multiple guest and my self stay the lodge. I was contact with someone named Jill and Shannon for months and the chef about having breakfast for the guest, and using their bar area after the reception. Closer to the date I couldn’t get a response from anyone which is frustrating but it’s whatever. Then comes the wedding weekend and there is no breakfast as promised, and the bar wasn’t open for us after the reception as promised. Apparently they had it reserved for us at 10 even though in all my emails and text I said we get back after 11….. by the time we got back at like 11:30/12 it was all locked up and no one around. I tried reaching out to Jill and Shannon and got no where. Still never heard a peep. If the lodge is going to use an outside party to schedule wedding groups and etc you would think they would try to keep up communication but clearly they don’t care.
Aside from the broken promises the rooms were clearly not vacuumed with multiple guest having pubic hair on their floors and multiple guest had their rooms moved around from booking in which they were handicapped and got moved to the second floor after specifically saying at booking they can’t be on the second floor. Just all around disorganized. Complete BS. I had all my guest stay there and would never had if I knew we would be totally cheated like we were. When I asked to speak to a manager there was literally no one to talk to they either quit or were on vacation. Not worth the $$ the rooms cost by any means.
Frequently Asked Questions About MTN Lodge Ridgway
What are the check-in and check-out hours at MTN Lodge Ridgway?
MTN Lodge Ridgway is open daily from 7:00 AM to 10:00 PM for guest services, with the kitchen serving from 7:30 AM to 3:00 PM.
Is MTN Lodge Ridgway a pet-friendly hotel?
Yes, MTN Lodge Ridgway is a boutique pet-friendly hotel welcoming guests and their pets.
What activities can guests enjoy near MTN Lodge Ridgway?
Guests can enjoy hiking, skiing, and relaxation in the rugged beauty of the San Juan Mountains, making MTN Lodge Ridgway a great gateway for year-round outdoor activities.
Does MTN Lodge Ridgway offer dining options on-site?
Yes, there are grab-and-go options available at the Basecamp Provisions located near the lobby for convenient dining.
How can I make a reservation at MTN Lodge Ridgway?
Reservations can be made through their official website at https://www.mtnlodgeridgway.com/
What is the address and contact number for MTN Lodge Ridgway?
The lodge is located at 373 Palomino Trail, Ridgway, CO 81432-9216, and can be reached at +1 970-626-5444.
Are there restaurants near MTN Lodge Ridgway where guests can dine?
Yes, nearby dining options include The Million Roadhouse and Greenwood's, both offering great meals just a short distance away.
Where can guests find grocery or hardware stores near MTN Lodge Ridgway for supplies?
Family Dollar is nearby for groceries and crafts, while Ridgway Ace Hardware offers building supplies and hardware needs.
Are there any nearby recreational or event venues close to MTN Lodge Ridgway?
Yes, the Ouray County Fairgrounds & Event Center hosts concerts and community events nearby, providing entertainment options for guests.
Where can guests get their pets groomed near MTN Lodge Ridgway?
Muddy Paw Dog Spaw is a nearby pet grooming service that guests can visit for their pets' care.