Home2 Suites by Hilton Longmont

Reviews

• CC

  chrys

  6 days ago
  1.0
  Me and my partner were looking to check in after a long day. We’ve stayed here many times previously with no issues with the room or room service, but the young woman working the front desk (with blue hair and a terrible attitude) was very unhelpful and unpleasant to speak to. She was condescending in nature and was too focused on her food to even notice us attempting to check in, and once we got her attention she was impatient and rude. She didn’t give us a chance to ask questions about check in and abrasively told us to leave unless we had a key card (also while still chewing/eating her dinner…) We ended up going to the Hampton Inn down the road and the service was night and day compared to this blue haired woman working the front desk. I feel bad for anyone looking for a place to stay and has to interact with her to do so. We won’t be returning. Kindness goes a long way.
• AS

  Alexandra Steinhauser

  Jan 2, 2026
  1.0
  My family and I enjoyed our time at the hotel and were pleased with the rooms and the facility itself. However, we are giving this hotel 1 star for the following reasons: Severe Understaffing: The hotel was clearly understaffed. One employee was left to manage the entire breakfast service alone, and housekeeping was lacking—likely due to the same staffing issue. While inconvenient, this alone would not have prevented us from returning. Unjust $500 Smoking Fee: The real issue was being charged an exorbitant $500 fee for smoking in a room where no smoking occurred. The hotel’s sensors falsely flagged my hair dryer as smoke—a documented issue with certain hotel sensors. I was staying with my brother and my 12-year-old daughter. Neither of us smoke, and I would never allow smoking around my child. Poor Customer Service and Lack of Management: I immediately called to dispute the charge and was told to fill out a form since the GM, Derek, was unavailable. I was told he would be in Monday, but when I called, he was not. I called again Tuesday and was told he had already left for the day at 1 PM. At no point was management available during a busy holiday period, and the front desk staff were dismissive and rude. A hotel operating during holidays should have management accessible or at least ensure issues are addressed promptly. Unprofessional Handling of Dispute: Derek denied my claim twice, despite evidence from both myself and my brother. His only response was repeatedly sending the same report, showing a lack of willingness or ability to resolve the issue. His absence during critical business hours and failure to assist customers reflects poorly on his leadership. I will never stay at this hotel again and will share this experience widely. I expect a full refund and will escalate this matter to corporate. My family will do the same.
• BA

  Bryce Anderson

  Dec 31, 2025
  1.0
  This hotel has terrible service. Do not stay here. They promise breakfast until 9am, but actually stop replenishing the food around 7:30am. I had a coffee (no milk, despite asking and being told it would be replaced) and watched as dozens of people ate whatever scraps were left and then went hungry after they ran out of waffles, yogurt, oatmeal, and pastries before 8:15am, despite promises from the front desk and a handful of roving management types that more was coming (it never came). The housekeeping staff was nice but stretched way too thin and only serviced the room once in a five day stay, after asking. The management is clearly skimping, and this is the worst Hilton property I have ever stayed at.
• HC

  Hillary Cook

  Dec 31, 2025
  1.0
  We accidentally left an unopened bottle of wine in the room and were told they can’t return it to us because “it’s a liability,” and prior to that they claimed that they threw it away… Beyond that, their 6-9am breakfast bar was not restocked after 8am so plan accordingly if you’d like to eat. One of the least impressive Hilton stays I’ve had to date.
• MS

  Mike scopel

  Dec 15, 2025
  1.0
  Our stay at Home2 Suites by Hilton was bad enough on its own—but what happened afterward turned it into something unforgettable, and not in a good way. To start, the rooms were gross. Stained surfaces, worn furniture, and an overall feeling that basic cleanliness is more of a suggestion than a standard. For a Hilton-branded property, this was embarrassing. Breakfast was equally uncomfortable—not because of the food, but because of the atmosphere. A portly, bald man who could only be described as an over-eager, power-hungry manager spent the entire time hovering over and borderline harassing his employees. It was awkward, unprofessional, and frankly explained a lot about the staff’s defeated attitudes. The real issue came after checkout. We accidentally left behind a one-of-a-kind signed jersey belonging to a late family member—an item with irreplaceable sentimental value. When we returned, the excuses started immediately: • “It’s locked in an office.” • “Housekeeping doesn’t understand.” • “We’ll look into it.” Translation: no one was interested in helping. Instead of empathy or urgency, we were met with deflection, indifference, and at one point even threats of harassment or violence accusations—simply for insisting on answers about our property. That alone should alarm anyone considering staying here. Police were contacted, and we were told the next step would be speaking with the General Manager, “Derrick.” Unfortunately, this turned into a masterclass in avoidance. Calls went unanswered, responsibility was passed around, and the GM has continued to cowardly deflect rather than address the situation head-on. To date, there has been zero resolution and zero accountability. Mistakes happen. What matters is how a business responds. This hotel chose excuses, intimidation, and silence. If you value cleanliness, professionalism, or basic human decency—especially when dealing with something meaningful and irreplaceable—I strongly suggest you stay elsewhere.

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