Hilton Garden Inn Longmont

Reviews

• WH

  Warren Hansen

  Jan 5, 2026
  5.0
  Love this place. Been here twice. High quality bed and pillows, feels safe here.
• RJ

  Richard Johnson

  Dec 18, 2025
  2.0
  Disappointing Follow-Through and Lack of Customer Care I stayed at this Hilton Garden Inn expecting the level of service associated with the Hilton brand, but unfortunately that was not my experience. During my stay, the television in my room would not connect to the Internet. I contacted the staff three separate times requesting assistance, but the issue was never resolved. What was most frustrating was not the technical problem itself, but the lack of follow-through. At checkout, I asked whether the hotel could honor its “Make It Right” promise. The front desk associate said she would pass my request along to the manager. After hearing nothing for over a month, I contacted the hotel again and spoke with Gladys, who indicated she would also share my concerns with the manager (David, I believe). Despite these multiple attempts, I never received any response. The complete lack of communication and accountability is dismaying. Issues can happen, but ignoring a guest’s repeated outreach, both during and after a stay, reflects poorly on the hotel’s customer focus and management practices. I hope this feedback is taken seriously, as better responsiveness and follow-through would significantly improve the guest experience.
• GN

  God's gift Nnamah

  Dec 18, 2025
  4.0
  location was perfect.
• SB

  Susan Brown

  Nov 27, 2025
  4.0
  The bed wasn't that comfortable. It was too firm and wasn't friendly for my arthritis. The restaurant food was terrribbbllleeee! My chicken sandwich was less than half the size of a chicken breast. The bread seemed microwaved and smelled of metal. The breakfast was good enough. It was dog friendly.
• BG

  Boring Gamer

  Nov 3, 2025
  1.0
  Stayed overnight found a broken meth pipe under the mattress. When reported to the front end agent they were not concerned about this and told us that they would switch our room begrudgingly. The disconnect that this agent had was very upsetting when I had 2 children accompanying me during this stay and could not explain to them why we were switching rooms. This also shows that the cleaning does not get properly done in most likely ANY of the rooms. I also want to point out that this hotel chain is usually a pretty trusted and well cleaned hotel from my experience in travel. This is not only a health hazard which should be reported, but also a safety hazard to guests and staff alike. If your staff really were doing the checks and cleanings they should be doing to a Hilton standard, this type of thing should NOT happen! This was on October 17,2025 at 8:51pm. You want travelers to feel clean and cozy, yet you allow THIS to be under their beds and your staff to not properly check/ clean? Also, was told by overnight front desk agent that the manager would not be in until the morning, this statement was proven to be a lie by the morning staff who said the manager would be in the following Monday and would reach out. However we have not received any form of communication regarding our stay from the manager David.

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