Staybridge Suites Denver Downtown by IHG

Reviews

• SN

  Sushma N

  Jan 4, 2026
  1.0
  I would never stay here again. I am writing to formally express my disappointment regarding my recent stay at your Staybridge Suites property. This was our second stay at this hotel; our first experience was positive, which is why we chose to return. As a Diamond Elite member, I have consistently selected IHG properties based on the level of service and professionalism I have come to expect. Unfortunately, this particular stay fell well below those expectations. After checking in, my family and I discovered that the room provided was significantly smaller than expected and did not match the room shown in the pictures at the time of booking. We selected this accommodation specifically based on the advertised size and layout, so this discrepancy was both surprising and inconvenient. When we raised this concern at the reception desk, the interaction with the manager was extremely disappointing. Rather than responding with understanding or offering an apology, the manager was rude and dismissive in tone and instructed us to make alternate arrangements, despite the issue not being of our making. Most concerning was that during this conversation, the manager inferred and implied things about our son that we never said or suggested. This was inappropriate, unprofessional, and deeply uncomfortable for us as a family. Given the lack of professionalism and the nature of this interaction, we felt we had no choice but to leave the hotel immediately and make alternate accommodations elsewhere, resulting in significant inconvenience. It is particularly unfortunate that this experience occurred during our second stay, as our first visit had been a good one. Regrettably, the manager’s handling of this situation completely overshadowed that prior positive experience and ultimately led us to leave the property.
• KC

  Kyle Cresson

  Jan 3, 2026
  3.0
  Had a late check in and just stayed for 1 night. The front desk worker was friendly and helpful. The room smelled like weed. The best part of the breakfast was the corn flakes.
• TJ

  Tee Jaye

  Jan 3, 2026
  5.0
  Not enough can be said about the superior level of customer service that is present from all shifts and all staff members. They answer all questions with a smile and attentiveness that you only get at 5 stars. The free breakfast is actually a buffet, eggs, sausage, bacon, cereal, blueberry muffins, pancakes, waffles, and plenty of sides, it is top notch! And the location is great, 3 blocks west of the 16th st mall. However, the upfront parking borders on the ridiculous. If you are driving a scooter, then no problem, anything else and it's a problem. The parking spots are SO TIGHT, that even if you are able to fit in between the lines, which you will not, then you know that the person who parks next to you has no choice but to bang your vehicle when opening their door. Not to mention unloading bags. Very difficult to navigate. The root of the problem is that management is attempting maximize profit by fitting as many parking spots as humanly possible at $32 a day. However, the reverse has happened as people just make up their own parking positions as the pictures attached will clearly show. If not, then they overlap, leaving whole parking spots open as no car can possibly fit, which mitigates profit margin anyway, as another picture clearly shows. And oh boy, if you're driving a plus size suv or truck, forget about it. Plus, enforcement needs to be applied here as too many people park their to run into another business. There is other parking available directly across Tremont so I do not want to discourage anyone. There is also metered parking. Quick Note. Upfront parking costs a guaranteed $32 A DAY. A parking ticket, if paid within 48 hours online, is $35. Tremont is a 1 way street headed west, there is ALWAYS parking on the street, with the exception of Friday and Saturday nights and Nuggets/Avs games. However, that is my only gripe and it's not really a gripe. The EXCELLENT and incredibly helpful staff and the amenities more than make up for the ill-thought out parking accommodations by management.
• IA

  Ifapero odusola aworeni

  Dec 31, 2025
  1.0
  This hotel is a total dump. The service from the reception staff is terrible. The lack of communication among them is a complete mess. Parking your car is expensive, and they don't have any system in place. The parking lot is full, and they don't offer any solutions.
• AG

  Andrew Gasper

  Dec 18, 2025
  1.0
  Lied to me over the phone and then would not give a refund. I had a business conference to attend in Denver, I booked a room at this hotel. My company then booked a block of Rooms at a different Staybridge, I didn't realize it was a different hotel and I called 2 days prior to cancel my reservation, the representative. I gave her both confirmation numbers, she put me on hold and then said that my extra booking was canceled. I showed up to the hotel on check in day, completed my check in when my colleague called and informed me I was at the wrong hotel. I had not even gone into the room and I went back to the desk to check out and let them know about the confusion. They didn't refund me and were really smug about it. They didn't give me a partial refund or anything. They acknowledged that I called and tried to cancel two days before. The gal recalled talking to me. The Manager said that they couldn't see the other reservation as it was a hotel of a different owner. So the worker that told me she was checking my reservations to cancel the one I made lied to me. Then the Manager tells me I should cancel my reservation at the other hotel. Keeping in mind, I am here for a work conference and my company booked that room. None the less, I get that I made a mistake, I was shocked that they wouldn't even meet me halfway or even if they can't refund, they could have given me a credit for a later trip. I promised to leave them a 1 star review and here it is.

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