The Hoffmann Hotel Basalt Aspen, Tapestry Collection by Hilton
4.7202 reviews
Business Details
About
HotelTapestry Collection
Our lakeside property between Basalt and Carbondale offers accessibility to year-round outdoor activities. Aspen and Snowmass Village skiing is within 30 minutes, and Glenwood Springs is 20 miles away, with hot springs and the Glenwood Caverns Adventure Park. Enjoy our pet-friendly rooms, meeting space, and The Hoffmann House restaurant.
Location
The Hoffmann Hotel Basalt Aspen, Tapestry Collection by Hilton
30 Kodiak Drive, Basalt, CO
81621, United States
Hours
Reviews
4.7
202 reviews
5 stars
170
4 stars
17
3 stars
4
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received high praise for their friendliness, attentiveness, and willingness to assist guests, with several standout employees mentioned by name.
Cleanliness
Guests consistently noted the hotel was clean and well-maintained, contributing to a positive overall experience.
Amenities
The hotel offers great amenities, including a restaurant with excellent food, a gym with functional equipment, and free bike rentals for exploring the area.
Location
The hotel's location near scenic views, outdoor activities, and local shopping was frequently highlighted as a major advantage.
Room Issues
Some guests reported minor issues with room size, noise, and maintenance, indicating areas for improvement.
- DMDev Motiram6 days ago5.0Sheri was very helpfullp
- JPJoanna PalaciosDec 30, 20251.0We stayed at the Hoffman on eight different occasions between October and December 2025. Four times the noise levels were out of control for various reasons from the in house music being so loud that we could hear it on the 4th floor, to children running up and down the halls and stair wells screaming and playing. Our complaints seemed to be downplayed or ignored entirely. We honestly didn't consider this a big deal. The real issue was a particular housekeeper who repeatedly let herself into our room unannounced while we were present on 5 different occasions. As this is an obvious safety issue we immediately alerted the front desk every time. Instead of addressing the issue and getting it stopped, they rudely questioned us and insinuated that it was our fault somehow! Unbelievable! In every instance the "Do not disturb" sign was on the door and several times the door was locked from the inside and she repeatedly tried to enter even with us inside yelling at her to stop! At this point we honestly should have contacted the police, but we wrongly assumed that the manager would take care of the situation. Wrong. In the end the management handled it by "closing ranks" in order to absolve or defend themselves of any wrong doing in this matter. Management that fails to handle a problem this serious, and chooses to defend their staff instead of taking action, does not belong in their given position. You failed to treat the problem appropriately when given the opportunity, and decided to cover yourself by playing "blame the guest" after things went too far. Extremely unprofessional behavior for a hotel of this caliber.
- GGGus GardnerDec 4, 20255.0Amazing hotel. Every price of equipment in the gym functions. The peloton works and so does the rowing machine.
- DSDavid StottsNov 16, 20255.0We had an amazing stay at The Hoffmann Hotel Basalt Aspen, Tapestry Collection by Hilton. Ken kindly upgraded our room, which made our trip even more special, and Sheri provided exceptional customer service throughout our stay. Highly recommend this hotel — we’ll definitely be back!
- JMJESUS MORALESNov 12, 20255.0Nice place to stay very confort, clean and the people friendly
Frequently Asked Questions About The Hoffmann Hotel Basalt Aspen, Tapestry Collection by Hilton
What are the check-in and check-out times at The Hoffmann Hotel Basalt Aspen?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is The Hoffmann Hotel Basalt Aspen pet-friendly?
Yes, the hotel welcomes both cats and dogs.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available throughout the hotel including public areas and public internet terminals.
Are accessibility features available at The Hoffmann Hotel Basalt Aspen?
Yes, the hotel provides accessible parking, an accessible elevator, and is mobility accessible.
What amenities are available for fitness and relaxation?
The hotel offers a free fitness center, indoor and outdoor pools, and a hot tub.
Is there a restaurant on-site at The Hoffmann Hotel Basalt Aspen?
Yes, guests can enjoy dining at The Hoffmann House restaurant located within the hotel.
What parking options does the hotel offer?
Self-parking is available at the hotel for guests.
Are there convenience stores or places to shop nearby?
Yes, Willits Town Center, a shopping center and community hub, and Willits General Store, a convenience store and gas station, are nearby.
What nearby attractions can guests explore before or after their stay?
Guests can visit Buttermilk Metropolitan District ski resort and Glenwood Springs, known for hot springs and Glenwood Caverns Adventure Park located 20 miles away.
Are there medical and wellness facilities near the hotel?
Yes, nearby facilities include Elevate Dental Wellness, Roaring Fork Family Physicians, Premier Medical Center, and several physical therapy centers and spas.