Embassy Suites by Hilton Walnut Creek

Reviews

• CI

  Caren Ismail

  6 days ago
  3.0
  We loved the room and the omelette station was great! The people who worked in the evening reception were very nice and helpful. The hotel was beautiful but the service was not good at all! I had to call for two hours to get someone at the front desk to answer. I ordered towels and blankets and they didn't give me the amount I needed. We had 3 people they only brought 2 even though we told them 3. The phone in the living room didn't work and the phone in the bedroom barely worked only speaker phone and 0. I told them but they just said its a thing... We didn't know you had to tell them a day ahead if you wanted room service so we had no room service for three days. There was no water offered when we checked in and being a diamond member family that was expected. We unfortunately left a pair of shoes and when we called the hotel they kept giving us a round around about what to do about it. Everyone said something different. I'm still trying to get that sorted out after 5 days. No one answers in the housekeeping department if you need anything. We've stayed at MANY Embassy Suites and this is the worst service so far. Its a shame to bring down a beautiful hotel with terrible service.
• DC

  D C

  Jan 1, 2026
  1.0
  I would give the Embassy Suites in Walnut Creek a zero if I could. My experience was horrible. My husband and I went to the Embassy Suites in Walnut Creek December 31st to bring in the new year. To our disappointment, there was only one face towel for two people! The toilet was so low I down fell on the floor, and my husband had to help me up. That toilet is perfect for two-year-old and potty training, I’m too old for that. We were just there in August Of 2025 and did not encounter these issues. The phone in our room did not work, as a matter of fact, it was noted on the phone that the phone belonged to room 316., as we were in room for 419! My husband had to go downstairs to the front desk and tell them that our room phone was not working. The front desk said someone would be up shortly, but no one ever did come.Whoever was in the room above us, had the worst kids in the world. They constantly all night long ran up and down, And stomped continuously until after 1 o’clock in the morning. My husband and I got up to go swimming and eat breakfast. After we ate, we walked over to the pool to discover that it was closed and would stay closed until 11 AM January 1 because whoever was in the pool the night before left it filthy. Disappointed again, we went upstairs to our room. As I was taking a shower, I had to hurry up because apparently the drain was clogged, and the water kept rising to the point where my husband had to wait 15 minutes to take his shower! This was the worst most horrible Stay at the Embassy suites I have ever encountered, Simply a nightmare. I want a refund! I’m going to have to find another hotel/Embassy Suites because this one has gone to the dogs. I have not received a response so far so stay far far away from the Embassy Suites in Walnut Creek!
• WS

  whitney snow

  Dec 30, 2025
  1.0
  DON'T STAY HERE. Pictures online look great, but once you get there you can tell it is a very worn out hotel. We stayed in a two bedroom suite and the dresser furniture in both rooms were broken (drawers did not open or close easily and the fell out of place every time you opened them). The nightstand drawer in one room would not stay closed and if you were to get out of bed in the middle of the night you could easily trip and fall over it. Showers had lots of cracked grout and were not properly cleaned. There was a large sticky portion of carpet in the shared space - super gross. The mini fridge was not mounted properly and fell off its shelf every time you opened it. The hotels policy is that you have to ask for your room to be cleaned. They didn't tell us that when we checked in. When we asked about room cleaning they let us know the policy but there was no availability left. We were there for 6 days. We asked for clean towels and toilet paper and they never brought us any. Parking is terrible, They do not have enough spots in the hotel lot. They do have an overflow lot, but managing and linking the parking ticket to your hotel account is a challenge. The hotel double charged us for parking on multiple days even though I brought the ticket to the front desk each day to link it to my hotel stay. The front desk people were nice but had obviously given up trying to problem solve.
• MG

  Michael Guess

  Dec 29, 2025
  4.0
  We stayed here over the holiday and experienced extremely friendly and accommodating staff, a great continental breakfast with talented chefs and the hotel itself is a very central location to anywhere in Walnut Creek. Pet friendly too with a $150 flat rate fee during your stay. Only gripe is the downstairs parking garage which was kind of a maze and a little pricey per day…but all in all a nice stay that is made all the better by friendly staff.
• RR

  Ron

  Dec 26, 2025
  1.0
  Dont stay here, the rooms are dirty, the breakfast sucks, the workers have attitudes, and after speaking to the manager Marcela Barrientos, i see why this place is falling apart. I was trying to get help from the front desk, and also from the maintenance man because my toilet wasnt flushing. Instead of helping me, they kept lying to me about it, before having to switch rooms the next morning because again, the toilet wasnt working. I asked to speak to the manager, and i was told by the front desk she doesnt work the weekends. Before finding out she was on shift and just left for the day. Said they would have Emily or Marci call me and no one ever did. I reached out 3 days later and finally got a hold of Marci, and instead of having any empathy, she was all defensive, saying she is going to check the room to see if i was lying about it because she never heard any complaints about the toilet.... just straight up horrible

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