Business Details
About
Hotel
Daily Mandatory Charge includes: Temecula Tourism Business Improvement District Assessment and California Tourism Assessment. After a full day of activities, unwind and enjoy a relaxing overnight stay at the Hampton Inn & Suites Temecula CA hotel. We are within 6 miles of California Wine Country and walking distance to Old Town Temecula.
Our Hampton Inn & Suites hotel features our On the House breakfast buffet, complimentary local calls and complimentary high-speed internet access. Enjoy the comforts of a microwave, hair dryer, iron with ironing board and a mini refrigerator in all rooms. Our studios suites include either a whirlpool or fireplace to add a special touch to your stay.
We love having you here in California at the Hampton Inn & Suites Temecula CA hotel!
Location
Hampton Inn & Suites Temecula
28190 Jefferson Avenue, Temecula, CA
92590, United States
Hours
Reviews
4.3
916 reviews
5 stars
566
4 stars
201
3 stars
65
2 stars
26
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or dismissive, particularly during check-in and when addressing issues.
Cleanliness Issues
Many guests reported unclean rooms, including dirty bathrooms and unkempt common areas, leading to dissatisfaction with overall hygiene.
Maintenance Problems
Frequent mentions of maintenance issues, such as broken air conditioning, plumbing problems, and malfunctioning amenities like the pool and hot tub.
Room Quality
While some rooms were noted as clean and spacious, many guests found them outdated or poorly maintained, with issues like uncomfortable beds and inadequate furnishings.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it satisfactory while others noted items were often out of stock or not well-prepared.
- SSSDNov 5, 20254.0Reply: ask yourself Hampton inn, do you really believe your hotel is a “5 star hotel” with an empty pool and a dirty hot tub? —————- 3.5/5 This was a no frills hotel that is walking distance to the strip of Temecula. It was clean, staff was friendly but an empty pool and a cess pool hot tub is obviously not a good look. Price was too high was for it was. Look elsewhere but if last resort no true issues
- STS ThompsonOct 31, 20255.0Great rooms, very clean. Fantastic staff. Good breakfast! The only negative was the pool being out of order but the jacuzzi is open!
- SMSean MoshrefiOct 21, 20251.0What a disaster the customer service is at this Hampton Inn. For being a small hotel, they sure do lack any sort of accountability. I submitted an inquiry on October 13 for a room block and to date have not received a response. I have followed up by email and phone since submitting and no matter what time of the day I call, the sales team is not in. Apparently they only work about 30-50 minutes a day and no one knows when those lucky minutes will be. The hotel manager, Lucero, is also condescending and will do nothing to assist. No other hotel takes 7-10 days to get back on a request as Lucero mentioned they do. I have spoken with abbey, roya; Lucero and have been in search of the illusive crystal and Kimberly. At this point, we have zero intention on staying here as this is a terrible sign of why could be awaiting us. I’m just curious who these magical unicorn sales reps are. This is why AI is taking over their jobs…simple things cause short circuits. UPDATE: they sent me a bogus email AFTER I left all of the reviews apologizing for “falling short” and letting me know my dates are “unavailable.” And then the Hilton response is for you to call the hotel you have a problem with because even their corporate AI is too dumb to realize it’s posting generic responses.
- MDMona DavidsonOct 18, 20253.0The staff is awesome. The facility is lacking in proper maintenance. We had several issues with plumbing that were finally sort. The interiors are tired and slipshod. I have stayed at Hampton Inns all over the country and this is the poorest example I have seen.
- KBKari BrownOct 12, 20251.0I have never felt less welcome at a Hilton property. The room was fine. Would prefer not having to get soaked turning on the shower and having the room serviced during our stay but those are not what would usually prompt poor review. Having the evening front desk staff say more than once to not only us but others “not my job” or “I’m too busy for you” was outrageous. He was so rude to us and others When we asked for water, a perk we usually get as diamond members he told us we were not getting water because our account didn’t show diamond. When we showed him our account app and asked him to update the account he said No and basically told us to go away. He never looked up when we came in or left. Having Diamond for a couple of years and traveling often we have just never had such an experience with Hilton.
Frequently Asked Questions About Hampton Inn & Suites Temecula
What types of rooms and suites are available at Hampton Inn & Suites Temecula?
The hotel offers rooms and studio suites equipped with amenities such as microwaves, hair dryers, irons with ironing boards, mini refrigerators, and some studios feature whirlpools or fireplaces.
Is breakfast included at Hampton Inn & Suites Temecula?
Yes, a free breakfast buffet is available daily at the hotel.
Does Hampton Inn & Suites Temecula offer free Wi-Fi for guests?
Yes, complimentary high-speed Wi-Fi is available in public areas and guest rooms.
Are pets allowed at Hampton Inn & Suites Temecula?
Yes, pets are welcome at the hotel.
What accessibility features does Hampton Inn & Suites Temecula provide?
The hotel offers accessible parking, elevators, and an accessible pool to accommodate guests with mobility needs.
What are the check-in and check-out times at Hampton Inn & Suites Temecula?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Are there fitness and wellness facilities available at the hotel?
Yes, the hotel features a free fitness center with equipment including elliptical machines, treadmills, free weights, and weight machines. There is also a hot tub available.
What nearby transit options can help me get to Hampton Inn & Suites Temecula?
Temecula Air Shuttle services the area and can assist with airport transit, and nearby hotels like Hilton Garden Inn Temecula and SpringHill Suites by Marriott Temecula Valley Wine Country offer additional lodging options.
What local dining options are available near Hampton Inn & Suites Temecula?
Nearby restaurants include Denny's, Alberto's Mexican Food, and Garden Grille & Bar for a variety of dining choices within walking distance or a short drive.
What nearby services and conveniences can guests access around Hampton Inn & Suites Temecula?
Guests can find convenience stores such as ExtraMile and Chevron, gas stations like 76, tax and financial services at Jch Tax Group, and wellness options like Lavish Studio spa and Orchid Glow Beauty Lounge nearby.