The Inn at Saratoga, Tapestry Collection by Hilton

Reviews

• NG

  Niki Green

  Nov 12, 2025
  1.0
  My one-star deals entirely with my 10 minute interaction with the manager at checkout. But first let me describe the property. This is one of two hotels in downtown Saratoga (which is a pretty bougie, not diverse village in Silicon Valley). We wanted to stay there because it was quiet and we thought it would be a nice place to land before heading to Big Sur. The rooms are fine. The building itself is dated..ie the elevator takes FOREVER. I also would say that our room (404) was directly across from accessible doors outside, which didn't feel safe. The price was on the higher side, especially for a Hilton property which I view as a lower quality brand than Marriott or other parent brands. We paid nearly $400 for one night, off-season with only a few other guests in the hotel. I am a Marriott Ambassador, their highest level of loyalty. I am not familiar with Hilton but I am a Gold member due to my credit card status. When my wife and I checked in, the gentleman told us because of my Gold status we would get $15 each or $30 towards food & beverage for our stay. Because we are not Hilton regulars, we trusted his word. We got 2 cookies that evening ($6) and for breakfast we got 2 chia seed puddings ($18). Clearly, we were below the $30 threshold. However when we checked out, we were not given the credit but were told that the credit wasn't for the entirety of the stay and needed to be used in one event -- which was not shared with us at the time of check in. The front desk woman got her manager who may possibly be the LEAST CUSTOMER SERVICE FOCUSED, unhappy woman we have encountered in a long time. We explained what the check-in gentleman told us the night before. She immediately challenged us and told us we were wrong. She was rude, belittling and frankly just a really unpleasant human. She acted as if we were supposed to know the rules, when they were explained to us incorrectly by HER STAFF. Why is this our problem that your staff don't know how the $15 per person credit works??!! While the actual premises were overpriced and mediocre at best (empty water bottles in our room, hair on the floor, uncomfortable pillows, closet-sized fitness room, antiquated elevators), her attitude was despicable and not remotely customer service focused or kind. For the record, we were contesting less than $5. This amount was on principal, not on price. I would NEVER stay here again and I hope a regional manager or someone who understands how guests are treated by front desk staff and management leaves a strong impression. I genuinely hope that she is reminded firmly of what customer service means.
• AA

  ashley

  Oct 31, 2025
  5.0
  The Inn at Saratoga, part of Hilton’s Tapestry Collection, is an absolute gem a perfect blend of boutique charm, modern comfort, and attentive service that makes every stay memorable. From the moment you arrive, you’re greeted with a sense of warmth and professionalism that immediately sets the tone for a relaxing getaway. Whether you’re visiting Saratoga Springs for a weekend retreat, a business trip, or to explore the racing and cultural attractions, this hotel is ideally situated and exceptionally welcoming. The lobby and public spaces are beautifully designed, with a modern yet cozy feel. Warm lighting, comfortable seating areas, and thoughtful décor make it easy to feel at home right away. There’s a sense of local charm woven into the design subtle touches that reflect Saratoga’s history and culture, without feeling outdated or fussy. Check-in was smooth and efficient, with staff genuinely eager to help with recommendations, directions, or any special requests.
• GN

  Girum Nuru

  Oct 20, 2025
  4.0
  The location of this hotel is absolutely beautiful, and the staff are just as wonderful. Special shout out to Eugene and Aaron for being incredibly accommodating during our wedding stay. The only downside is that breakfast isn’t complimentary and coffee service ends at 10 a.m. Otherwise, it’s an outstanding hotel and we had an amazing experience overall.
• MG

  Mercedes Granger

  Oct 13, 2025
  5.0
  Very happy place literally ☺️ Thank you
• MF

  My Trucker Friend

  Sep 27, 2025
  5.0
  Likely the single most enjoyable hotel stay I've ever experienced. As far as the building itself... It's not brand new, it's not flashy, and it isn't the greatest example of fit and finish you'll find. There are nicer places with faster elevators, and bigger rooms. If you're looking for clean, well appointed, and comfortable rooms, this is a great place to start! The staff was impeccable! Everyone was sweet, personable, professional, and eager to help. The beds are heavenly. The location is perfect for walking to the shops and restaurants in Saratoga. The creek sounds made our stay magical. 10/10 experience!!!

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