Business Details
About
Hotel
Daily Mandatory Charge includes: 3% Santa Rosa Business Improvement Area (BIA) Assessment, 2% Sonoma County Tourism Business Improvement Area (TBID) Assessment, 0.2% California Tourism Assessment. Along Redwood Highway, were two miles from the Charles M. Schulz Museum and Research Center and 10 minutes from downtown Santa Rosa. Dozens of Sonoma Countys excellent wineries can be found within 20 minutes of our hotel or stop by our on-site bar for a local glass. Armstrong Redwoods State Natural Preserve is just 30 minutes away.
Location
Hampton Inn & Suites Santa Rosa Sonoma Wine Country
3815 Airway Dr., Santa Rosa, CA
95403, United States
Hours
Reviews
4.4
195 reviews
5 stars
135
4 stars
30
3 stars
15
2 stars
5
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with some staff being praised for their helpfulness while others were reported as rude or inattentive.
Cleanliness
Many reviews commend the hotel for its cleanliness, with guests noting well-kept rooms and common areas.
Breakfast Quality
The breakfast offerings received positive remarks for variety and quality, although some guests found it average or inconsistent.
Noise Issues
Several guests reported noise disturbances from other guests and plumbing, affecting their overall comfort during the stay.
Room Comfort
While many guests appreciated the room quality, there were complaints about hard beds and issues with temperature control.
- KCkevin conklinDec 19, 20255.0Great Breakfast. Fantastic Beds.
- BCBonnie CastorenaDec 14, 20255.0I just want to thank the front desk for the great customer service, I had an appointment cancelled the day I was supposed to check in and they were able to help me when I thought I was going to be stuck paying for the room I wasn't going to be able to use, thank you and I will definitely be staying there in the future.
- SSSunny SDec 10, 20253.0Despite being a relatively newly built building, this hotel is not perfect. Noise is the number one complaint but not from the location. Other guests can be disruptive but the plumbing is worse. Water flushed either from above or the adjacent room is disturbing loud, like a door being slammed followed by rushing water. It is not pleasant to hear unless you’re a heavy sleeper. I can only recommend due to service and location otherwise, I’d stay elsewhere. Honestly, I’m disappointed to say the least.
- TCTom CandrianNov 29, 20255.0Ive been staying here for the past 2 years for medical travel. This is the best spotnin town, hands down. Tonight we were helped by Penny and were made to feel at home and helped above and beyond what I would ever expect at any medium end hotel. Just felt like giving a shout out to say thank you to Penny for being super cool and helping us after we had a long hard travel day.
- EBE. B.Nov 4, 20251.0**UPDATE: We have not received a full refund as promised and after dozens of phone calls and emails. (12/03/25) **This Hampton Inn exploits vulnerable cancer patients.** My husband booked a room at this Hampton Inn but was unable to stay due to the hotel’s odors and cleaning products exacerbating his rare cancer. Within minutes of checking in, he opened the door to his room and became ill immediately. He refrained from entering the room and promptly returned to the Front Desk, informing the staff that he was experiencing discomfort due to an unidentified substance within the hotel. He checked out of the hotel and requested a full refund for the room charges. However, the staff refused to refund the charges despite my husband never stepping foot in the room. I called the hotel manager, Erik, to explain what happened, and he informed me that he would need to investigate with the housekeeping department before issuing a full refund. I requested that Erik contact me directly, as my husband is currently undergoing treatment for cancer that can be physically and mentally taxing. Erik never called me back after refusing to fully refund the charges before an investigation. This situation has resulted in financial exploitation of my husband by the Hampton Inn. As a Platinum Hilton member and Hilton credit card customer prior to the COVID-19 pandemic, I am deeply offended and will not be returning to any Hampton or Hilton property in the future.
Frequently Asked Questions About Hampton Inn & Suites Santa Rosa Sonoma Wine Country
What are the check-in and check-out times at Hampton Inn & Suites Santa Rosa Sonoma Wine Country?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included with my stay at Hampton Inn & Suites Santa Rosa Sonoma Wine Country?
Yes, complimentary breakfast is available, including a buffet breakfast option.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and through public internet terminals.
Are pets allowed at Hampton Inn & Suites Santa Rosa Sonoma Wine Country?
Yes, pets including cats and dogs are welcome at the hotel.
What parking options are available at the hotel?
Free self-parking is available on-site for guests.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, pools, and is mobility accessible.
What fitness facilities are available at Hampton Inn & Suites Santa Rosa Sonoma Wine Country?
Guests have free access to the fitness center, including elliptical machines and treadmills.
Are there any nearby medical facilities or specialized health services close to the hotel?
Yes, the hotel is near multiple health and medical centers including Sutter Regional Hospital Infusion Services, various doctors, and specialist clinics such as dermatology and orthopedics.
What nearby attractions can I visit while staying at the hotel?
You can visit the Charles M. Schulz Museum and Research Center two miles away, enjoy dozens of Sonoma County wineries within 20 minutes, or explore Armstrong Redwoods State Natural Preserve about 30 minutes from the hotel.
Is there convenient transportation or local amenities nearby that guests can use?
While there is no airport shuttle or local shuttle service, guests can use the on-site convenience store and electric vehicle charging station. The hotel is also conveniently located along Redwood Highway close to downtown Santa Rosa.