Business Details
About
Hotel
Daily Mandatory Charge includes: CA Tourism Assessment and City of San Jose HBID Assessment
Treat yourself by taking in the wide-open California skies and the views of the Santa Cruz Mountains. Surrounded by restaurants, museums and theaters, the Hilton San Jose is the place to be whether it's for business or leisure. Our business district location is close to downtown attractions, less than half a mile from restaurants, museums, and theaters. San Jose Airport SJC is only five miles away. The San Jose Sharks at SAP Center are five minutes from us. Enjoy seasonal California cuisine and thoughtfully crafted cocktails in Secco Restaurant, Bar and Patio. We also offer an outdoor pool and a fitness center.
In combination with the attached McEnery Convention Center, the Hilton San Jose offers a variety of meeting options to suit your every need from large conventions to intimate gatherings. Our facilities are designed for convenience and versatility and built for technology.
The Hilton San Jose is attached via an enclosed concourse to 400,000 square feet of multi-functional meeting and conference space all on one floor, including 143,000 square feet of column-free prime divisible exhibit space, a 22,000 square foot column-free ballroom, over 30,000 square feet of foyer space ideal for registration, two attached patios of over 10,000 square feet, and 55 possible breakout rooms.
Location
Hours
Reviews
4.0
2,350 reviews
5 stars
1,044
4 stars
749
3 stars
307
2 stars
117
1 star
133
What are people saying?
AI-generated from recent customer reviews
Check-in Issues
Many guests experienced delays and problems with check-in, including rooms not being ready at the promised time.
Customer Service
Customer service was frequently reported as rude or unhelpful, with several guests expressing dissatisfaction with staff attitudes.
Room Quality
Rooms were described as spacious but outdated, with issues such as cleanliness, maintenance problems, and uncomfortable beds.
Water Temperature
Numerous guests reported issues with lukewarm or cold water in showers, affecting their overall experience.
Parking Fees
Guests found parking fees to be excessively high, with some expressing frustration over additional charges for early check-in.
- MCMark Crayton1 day ago5.0This Hilton had a very positive staff. In the restaurant Armando and his team were very friendly. If there were issues they fixed the problems without questions which is a mark of good service. Paul at the service desk is very positive and value Diamond status and its perks. He also was respectful and motivated. Great team spirit.
- SLShar Langley6 days ago5.0The overall service was great! The folks at the front desk were very friendly and helpful. We had two great meals at their restaurant Secco. The food was fantastic and so was our waiter Horatio at breakfast and Lloyd at dinner. They both went out of their way to make sure we had a great experience. We will definitely be back!
- ABAudrey BakerNov 13, 20251.0I got bed bugs here on 11/11/2025. The communication from the hotel has been horrible and completely unacceptable since I reported the incident. I’ve called them four times now, each time I’m told someone will call me back soon with an update, and I haven’t received a single call back from them. The second time I called no one had any idea about the initial report. Once they confirmed it was bed bugs no one reached out to me to let me know, I had to call back myself to find out. I was told I would be receiving details for an insurance claim, however no one has reached out to me and the number they gave me to call just continues to ring with no option to leave a message. The apologies from Mark the manager and the rest of the staff have been insincere and weak at best.
- KNKim NguyenNov 12, 20255.0This was by far the best stay. I was greeted by this lovely Indian lady. She checked us in. Gave us all the details about the hotel amenities. I was shocked by the hospitality she gave us. She also recommended a few good spots in the city. She told us to try the prawn curry in the restaurant which was delicious. Urvashi also gave us recommendations for great night life spots. I have stayed in many hiltons in San Jose but her hospitality and presence made our stay amazingly beautiful. Urvashi was wonderful. Highly recommended.
- WWWilliamOct 30, 20254.0If you find this review helpful, please give it a like 👍🏽👍🏽👍🏽 I stayed at this hotel for one night on a business trip. It’s located in a scenic part of San Jose, and the front desk staff were incredibly hospitable — definitely the best part of my stay. Unfortunately, the bed was extremely soft and lumpy, making it difficult to get a good night’s sleep. On the positive side, the shower had great water pressure and plenty of hot water. The gym was quite small with very limited equipment, and it’s located in a glass-walled room that heats up quickly from the sunlight — you’ll definitely work up a sweat here. I also didn’t like that it’s positioned right in front of the pool, so people coming from the pool walk directly through the gym area. Overall, I wouldn’t choose to stay here again. The only reason I gave this hotel three stars is because of the outstanding staff.
Frequently Asked Questions About Hilton San Jose
What accessibility features are available at Hilton San Jose?
Hilton San Jose offers accessible parking and an accessible elevator for guests with mobility needs.
Does Hilton San Jose provide parking options?
Yes, the hotel offers both self-parking and valet parking for guests.
Are pets allowed at Hilton San Jose?
Yes, both cats and dogs are welcome at Hilton San Jose as it is a pet-friendly hotel.
Is breakfast available at Hilton San Jose?
Yes, breakfast is available for guests at the hotel.
What dining options are available at Hilton San Jose?
Hilton San Jose has three restaurants, including Secco Restaurant, Bar and Patio, offering seasonal California cuisine and cocktails.
Does Hilton San Jose offer fitness and recreational facilities?
Yes, the hotel features a free fitness center, an outdoor pool, and a hot tub for guest use.
What time is check-in and check-out at Hilton San Jose?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is Hilton San Jose near any public transportation options?
Yes, the hotel is near the VTA - Convention Center Light Rail Station, making it convenient for guests to use public transit to reach the hotel.
What entertainment options are available near Hilton San Jose?
Nearby entertainment venues include The Dinner Detective comedy club and several San Jose theaters, which guests can easily visit before or after their stay.
Are there coffee shops near Hilton San Jose?
Yes, guests can find nearby coffee shops such as Affinity Starbucks and Peet's Coffee & Tea, perfect for a quick coffee break during their visit.