The Barnes San Francisco, Tapestry Collection by Hilton

Reviews

• AA

  Alonzo Autrey

  6 days ago
  3.0
  La ubicación es excelente y, en general, la estancia ha estado bien. Sin embargo, mi primera impresión fue muy mala por la experiencia de check-in. Llegué a las 11:30 am (sé que el check-in es a las 3:00 pm). Me indicaron que lo más temprano sería 2:30 pm, pero cuando regresé a las 3:10 pm, Valerie en recepción solo pudo entregarme 1 de los 2 cuartos. Le pedí orientación sobre a qué hora podrían entregarme el segundo cuarto y su respuesta fue básicamente que “no sabía”, que era responsabilidad de Housekeeping y que no podía darme información. Insistí de forma respetuosa buscando un estimado u opciones, pero se negó a dar detalles y cuando pedí apoyo de un supervisor solo dijo que no había nadie. Finalmente, un compañero suyo intervino y ayudó a resolver la situación para las 3:30pm (Francisco fue excelente!!!). Un recibimiento así te arruina la llegada y quita cualquier buena primera impresión. Otro punto a considerar: los cuartos (al menos los “King”) son pequeños, y en nuestro caso la cama no era King; era tamaño Queen, aunque está anunciada como King. El desayuno es muy básico (continental) y prácticamente es autoservicio; incluso las bebidas debes servirlas tú. Lo positivo: la ubicación. Lo que deberían mejorar: servicio/actitud en recepción, comunicación cuando un cuarto no está listo y claridad en la descripción del tamaño de cama y de las habitaciones. . . . Increíble que ni entienden el punto principal, mala actitud de la recepción, y cama no acorde a lo ofrecido en la reserva... 😵‍💫😡😭
• MF

  M. Fırat

  6 days ago
  5.0
  Konumu çok güzeldi. Odaları da oldukça genişti. Toplu taşımaya çok yakın. Tramvayın geçtiği herkesin çektiği yolun üzerinde.
• SA

  Salvo Ali

  6 days ago
  2.0
  Sinceramente delusi. Non avevano la nostra prenotazione, la prima sera ci siamo arrangiati con una camera con due letti( eravamo in 4) la seconda notte ci hanno dato una seconda camera che secondo noi non era De luxe. Per il disguido potevano offrirci almeno la colazione. Non siamo rimasti contenti.
• TK

  Theo King

  Dec 23, 2025
  2.0
  I'm a Diamond Hilton honors member, and when I checked in, the front desk agent said the bottled water in the room was complimentary. After checking out, I see a $6-ish dollar charge on my card. Turns out they charged me for the water. I called to inquire about it, and they said that since I booked through a third party, water was not complimentary...but your staff told me it was. They were reluctant to remove the charge and made a big fuss about it...after your staff informed me wrong. Also, mind you, it was SIX DOLLARS!! It wasn't like I was asking for six hundred dollars. They said a manager would call me back to confirm the decision, and nobody ever called me back. Will not stay here again and would not recommend it based on the service.
• AA

  alanah

  Dec 22, 2025
  2.0
  I travel often for work and this was the most disappointing and inconvenienced hotel stay ever. 12 nights from 9.21 - 10.3. I previously selected room 733. It was not ready but was told it was one of the better rooms so I decided to wait instead of taking another room. One hanging globe light above bed did not work. Maintenance guy came and jimmy rigged the wire. There was dried up paint all around the light and I wiped it off with rubbing alcohol. There was a HUGE sunken dip in the mattress. Tried to sleep on other side but felt I was leaning towards the dip. The shower curtain barely reached the tub and water ended up on the floor every time. The frig made loud noises and wasn't keeping my food cold. Maintenance guy unplugged and plugged back in and tested it. He ended up bringing me a new frig. I had already unpacked everything and didn't feel like re-packing. Long work days and I was tired. After a week the metal panel at bottom of door got loose and I had to force the door open and shut. I finally requested a new room and told front desk the door needs to be fixed and the mattress is really bad. New room was really small but it was bright inside with a larger frig that was nice and cold. Shower curtain situation was good. In the middle of the night I tried to turn the air and ceiling fan on. Neither of the controls on the wall was working. Front desk said the controls need to be reset but I didn't want to wait for maintenance since I had to be up at 4am. The hair dryer handle coating was gross and sticky and while using it it broke! It's a historic building that comes with a certain charm that you do not get at newer hotels and I can appreciate that. The smell of an old building, small slow moving elevator, uneven floors in the rooms, old window and door framing. The staff was very friendly and helpful and I did enjoy going to the gym and walking down the stairs every morning. For as long as I stayed I should have changed hotels in the beginning but I didn't. I am surprised that this is part of the Hilton Tapestry Collection.

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