Homewood Suites by Hilton San Bernardino

Reviews

• CL

  Chris Lopez

  Jan 6, 2026
  1.0
  This hotel has bed bugs, I was supposed to stay through the new year but left within 20 minutes of checking in. The first room they gave me had the bed bug in the picture, they moved me to a different room and the mattress had bed bug poop around the edges so I told the front desk and refused to stay here. The management from this hotel and the 3rd party company I booked through can't come to an agreement and are refusing a refund
• AS

  Angelina Sabadin

  Dec 13, 2025
  3.0
  Guy at the front named Jacob poor customer service I made a reservation a day before called to check in early. They said I could do it at eight in the morning called eight in the morning. They said they were unavailable called at 11 in the morning. they said they didn’t have came to check in. I’m still waiting and it’s almost 3. He said he could check me in to a room 10 minutes ago but couldn’t because supposedly it’s a 21 and over hotel because they serve alcohol but it does not say nothing of 21 or over to check in in the details on the booking
• TT

  Teri Thompson

  Nov 26, 2025
  5.0
  Homewood Suites was a Great place to stay!!!! They served a Great breakfast everyday!!! Everyone was very friendly!!!! I strongly suggest staying here!!!
• CG

  Carli G

  Nov 17, 2025
  2.0
  Im a frequent traveler for work and diamond member at Hilton. I’m annoyed at the check in experience that I had. In all of my time as an honors member I’ve never not been offered free water in addition to the bonus points at check in. It’s one of the perks of being a diamond member. The gentleman checking in front of me was offered waters. Not water or points, “would you like bottled water”. Also, nothing at check in was explained. I did not know parking was 20 dollars a night. I did not know the permit needed to be displayed on my dash. The man checking me in just asked if I was parking and about the type of car and handed me my hotel key envelope. It wasn’t until I got to my room that I noticed there was a parking permit that needed to be displayed and had to back down, and now into the rain. I am annoyed at the service and check in process. Should have stayed at the Hampton next store. Rooms are fine and clean.
• HL

  H Love

  Nov 6, 2025
  4.0
  I gave this location four stars, only because it's time for the furniture and some of the room furnishings to be updated. We stayed there for 10 days and utilized the room kitchenette and the outdoor barbecue. We also utilized the jacuzzi. The jets need to be worked on. None of the water it filtered or softened, so the directional of the jets wouldn't move and a lot of the water is wasted, due to coming over the sides. The same issue exists with the dishwashers in the rooms, they are caked with mineral build up. This location has fresh cookies at the front desk, which is a very nice touch. The breakfast is okay. They have a muffin and toast area. Fresh cut fruit most days. Oatmeal and waffle maker. They also have 3 or 4 cereal selections and juice. They offer hot items such as scrambled eggs (from liquid eggs), the common little omlettes, sausage patties, a maple sausage (delicious) cut potatoes or potato cakes, they had biscuits and gravy one of the days (it didn't seem to be moving much). They also have coffee and typically bananas and apples, yogurt to go. You'll also find a cold water dispenser with lemon slices in it. I'm not sure how it tastes, I am picky about drinking filtered water. Overall this location is clean and the staff is polite and professional. I met the GM Augustin, he was helping to straighten out a billing adjustment. Once fixed he asked me to tell him about our stay and if there was anything I felt they could change or approve upon. This location is slotted for a remodel starting Nov 2025, so you may want to inquire about what's going on with that. We would definitely stay at this location again, especially if new furniture is coming in (cushions are worn out in the rooms).

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