Business Details
About
Hotel
The Hilton Garden Inn San Bernardino hotel in California is located in the heart of the San Bernardino Business District. Directly off the 10 Freeway, the Hilton Garden Inn offers guest rooms with Mountain Views and contemporary amenities. Just a short drive to Palm Springs and California Ski resorts, San Bernardino offers a great location when visiting Southern California. Both business and leisure travelers can enjoy our location and amenities. Our hotel includes state-of-the-art guest rooms with spacious work spaces, and complimentary wireless Internet.
Location
Hilton Garden Inn San Bernardino
1755 S Waterman Ave, San Bernardino, CA
92408, United States
Hours
Reviews
4.3
1,234 reviews
5 stars
719
4 stars
304
3 stars
96
2 stars
43
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly at the front desk and in the bar.
Cleanliness
The hotel received positive feedback for its cleanliness, with several guests noting clean rooms and common areas.
Noise Issues
Multiple reviews mentioned significant noise disturbances from outside and within the hotel, affecting sleep quality.
Value for Money
Guests expressed dissatisfaction with additional charges for parking, breakfast, and amenities, feeling that these costs were excessive.
Room Quality
While some rooms were described as clean and comfortable, others reported issues such as musty smells, outdated furnishings, and maintenance problems.
- AGAnthony GNov 1, 20255.0Geri, at the bar killed it really knows how to make a long island!
- AMAna MOct 25, 20251.0Hospitality is dead. Nadia C the FRONT DESK MANAGER has not been trained to de-escalate situations but instead she loves to argue and provide attitude as an EXTRA on top service. We paid about $1000 as a group to stay at this hotel and she denied us $20 breakfast for food that they will most likely throw out extras anyways. She had the nerve to not hear that she “would not be able to help with further questions” after denying $20 breakfast with “EXCUSE ME?!” Yelled at me as there were hotel guests right infront of her. She provided very disgusting trashy behavior. Also with paying for our room, we DONT get free WiFi, that’s an add on too! Along with paying for parking. Hilton has become very greedy, which is understandable with their many locations but that greed has truly trickled onto the hospitality of their workers.
- JCJazmin CheekOct 7, 20255.0Absolutely loved how helpful Melina Was when she checked us in! Love Hilton love this hotel!
- HHHarrietSep 24, 20251.0Very very bad experience. Never again here. Just outside the room window there was an incredible noise. Level of terrace. Who will reimburse me for the sleepless night?
- EVed VSep 18, 20251.0Terrible hotel, they will charge you extra for parking without even letting you know. They said no parking comes with any reservation and that $12/car must be paid to park at the hotel. Also their breakfast was terrible, cold, and stale food that has been out for more than two days. The worst hotel I’ve ever been to. They literally are so bad I’ll never go there again!! You guys suck at hospitality and I will contact the regional manager to get to the end of this bs. Give me my money back that you took without even letting me know for parking. $36 for parking on top of the hotel Fees. WTH
Frequently Asked Questions About Hilton Garden Inn San Bernardino
What are the check-in and check-out times at Hilton Garden Inn San Bernardino?
Check-in is from 3:00 PM and check-out is until 12:00 PM.
Does Hilton Garden Inn San Bernardino offer free Wi-Fi?
Yes, complimentary Wi-Fi is available in public areas and through public internet terminals.
Is parking available at the hotel?
Yes, self-parking is available for free.
Are pets allowed at Hilton Garden Inn San Bernardino?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does the hotel provide?
The hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Does the hotel have any dining options?
Yes, the hotel has one restaurant, a bar, and offers room service. Breakfast is also available.
What wellness and fitness facilities does Hilton Garden Inn San Bernardino offer?
The hotel features a free fitness center and a hot tub. There is an outdoor pool as well.
Are there meeting and event spaces available at the hotel?
Yes, there are 4 meeting rooms available for conferences and events.
What nearby medical facilities are close to Hilton Garden Inn San Bernardino?
Nearby medical facilities include Kanakriyeh Mohammad S MD, Apex Pediatrics, Arrowhead Dental Specialist, Pulse Cardiology, Dr. Ioana Moldovan, Gentiva Hospice, and Inland Dental Center, providing convenient healthcare options during your stay.
What recreational outdoor activities can guests enjoy near the hotel?
Guests can visit Santa Ana Bike Trail and Santa Ana River Trailhead, offering biking, hiking, and scenic outdoor activities close to the hotel.
Are there any nearby dining options close to Hilton Garden Inn San Bernardino?
Yes, the Sizzler restaurant, known for steakhouse and seafood options, is located near the hotel, providing convenient dining for guests.