Business Details
About
Hotel
Daily Mandatory Charge includes: California Tourism Assessment
DoubleTree by Hilton San Bernardino is located in the business district of San Bernardino on Hospitality Lane (restaurant row) conveniently off of the I-10 & I-215 interchange, near the National Orange Show, San Manuel Amphitheater, San Manuel Indian Bingo & Casino, and Auto Club Speedway. We are a comfortable drive to many of Southern California’s most popular attractions like our beautiful beaches, wineries, outlet malls, hiking, snow skiing, and much more.
No matter what you’re hungry for, our kitchen is always open. Breakfast, lunch, dinner or in between, the DoubleTree by Hilton San Bernardino always has something tasty to offer. Whether you’re ordering room service, enjoying one of our restaurants, or enjoying a fresh coffee favorite at our in-house Starbucks outlet, you’ll find we always have something to fit your palate.
You may choose to relax in our heated outdoor pool and hot tub, or work on your exercise routine in the 24-hour fitness center with cardiovascular and weight equipment. Pass some time and test your skill in the game room. At DoubleTree by Hilton San Bernardino we put the human back into your travel experience, from our signature warm chocolate chip walnut cookie at check-in, followed by the luxurious comfort of our Sweet Dreams sleep experience. All of our guest rooms feature modern décor, complimentary WiFi, HDTV, refrigerators, work desks, and multiple phone lines. You can also upgrade to a Mountain View room or Suite.
All of our highly-trained staff members are dedicated to anticipating your needs so your stay is the best is can be. Come see us! We’ll always have a warm cookie with your name on it ready and waiting.
Location
DoubleTree by Hilton Hotel San Bernardino
285 East Hospitality Lane, San Bernardino, CA
92408-3411, United States
Hours
Reviews
4.2
2,346 reviews
5 stars
1,346
4 stars
523
3 stars
216
2 stars
94
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff received praise for friendliness and helpfulness, while others were reported as rude and dismissive.
Cleanliness
Numerous complaints about cleanliness, including dirty rooms, hair in bathrooms, and issues with pests like cockroaches.
Room Conditions
Many guests reported issues with room conditions, including unpleasant odors, broken amenities, and poor maintenance.
Amenities
The hotel offers good amenities like a gym and pool, but there are complaints about the quality and upkeep of these facilities.
Hidden Fees
Guests expressed frustration over unexpected charges, such as parking and breakfast fees, which were not clearly communicated during booking.
- LSleo solis3 days ago1.0I wish I could leave negative 5 stars, I ended getting bed bug bites from one of this hotel, and it took them about 3 weeks to finally get back at me after they did they inspection. Im not getting fully compensated, they just called me to say they "found nothing" after 3 weeks doing the inspection today or yesterday. Very disappointed. For anyone planning to stay here, just make sure and inspect the bed to make sure this doesnt happen to future guest
- LILaura IbarraNov 16, 20251.0If I could put 0 starts I would. Checked in and the hallway to the room smelled like urine. Went into our room and it smelled so bad I had to go tell front desk to spray it because we were so tired and all we wanted to do was sleep. My allergies kicked in. The next morning I showered only to realize the water was coming out due to their curtain being so high. I checked out that same day because I could not stand the smell. And bad service. They charge extra for amenities and parking per night. Not worth staying there at all.
- GGGris GNov 10, 20251.0Rooms are filthy. The wall had a stain that appeared to be blood. The carpets are dirty, dusty/stained and not vacuumed. We stayed for 4 nights - the room wasn't cleaned during our stay. The bathroom pretty much floods when you take a shower. The shower curtains aren't long enough to go over the tub and shower head isn't adjustable so water soaks the curtain, drips/slashes onto the floor. The bathroom floods and water runs out to the closet area. We were having to use multiple shower towels every time we showered to soak up some of the water and avoid slipping. No solutions were offered other than providing tiny plastic bags to put soaked towels in. Which I didn't use because they weren't big enough. It was a huge disappointment, inconvenience and safety hazard.
- RBRob BNov 6, 20255.0Easy freeway access, easy parking, lots of restaurants within walking distance, and a comfortable place to stay. Front desk help is simply delightful, & the breakfast buffet is well stocked with many tasty options.
- YVYvette VOct 30, 20255.0Recently stayed here while attending a concert at Yaamava and it was a pleasant stay overall. Great location, front desk staff was very friendly and helpful. My only complain is that our room door had a pretty big gap under the door (IMO). So while relaxing after we returned and trying to sleep, the bright hallway light was beaming through under our room door.
Frequently Asked Questions About DoubleTree by Hilton Hotel San Bernardino
What are the check-in and check-out times at DoubleTree by Hilton Hotel San Bernardino?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does DoubleTree by Hilton Hotel San Bernardino offer free WiFi?
Yes, complimentary WiFi is available in public areas and there are public internet terminals.
Are pets allowed at DoubleTree by Hilton Hotel San Bernardino?
Yes, both cats and dogs are welcome at the hotel.
What dining options are available at DoubleTree by Hilton Hotel San Bernardino?
The hotel has two restaurants, a bar, an in-house Starbucks outlet, and offers room service. Vegan and vegetarian meals are also available.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
What accessibility features does the hotel provide?
The hotel has accessible parking, accessible elevators, and is mobility accessible to accommodate guests with disabilities.
Are there any fitness and recreational amenities at the hotel?
Yes, there is a free 24-hour fitness center, a heated outdoor pool, and a hot tub.
What nearby restaurants can guests visit around DoubleTree by Hilton Hotel San Bernardino?
Guests can dine at nearby restaurants like The Cutting Board Restaurant & Bar, Black Angus Steakhouse, Claim Jumper and Steakhouse, IHOP, and Star Crab seafood restaurant.
Are there nearby hotels around DoubleTree by Hilton Hotel San Bernardino for alternative lodging options?
Yes, nearby hotels include Days Inn San Bernardino, SureStay Plus Hotel by Best Western San Bernardino South, Super 8 Motel, La Quinta Inn & Suites by Wyndham San Bernardino, San Bernardino South Hotel, Best Western Hospitality Lane, and Sbh Hotel Corporation.
How can guests use the nearby amenities for convenience during their stay?
Guests can visit nearby convenience locations such as Chevron gas station, G&M convenience store and car wash, Quick Quack Car Wash, and Starbucks coffee shop to fulfill daily needs and enjoy refreshments.