Business Details
About
Hotel
The Hilton Sacramento Arden West is a 4-Star hotel that is conveniently located off I-80 and just a short drive to Sacramento International Airport. Our hotel's location helps guests make the most of their time in Sacramento, offering easy access to all of the city's major attractions. Guests at our hotel are within walking distance of Cal Expo and Arden Fair Mall and are only a five-minute drive from downtown Sacramento, historic Old Sacramento and the California State Capitol.
Relax and rejuvenate in style with the hotel's extensive business and leisure facilities. Stay productive and connected at the 24-hour business center or in the comfort of a guest room or suite at the fully equipped workstation. Work out in the modern fitness center or head to the outdoor pool, the perfect place to swim some laps or soak up the California sunshine. Relax and watch television on the in-room flat-screen television or listen to a favorite album on the MP3-compatible alarm clock.
Check in to one of the Executive Rooms or suites and benefit from extra space and special touches such as a fluffy bathrobe and a bathtub with water jets. Guests can also enjoy exclusive access to the Concierge Lounge where a complimentary breakfast is served weekdays and snacks and refreshments are offered Monday to Thursday.
Location
Hilton Sacramento Arden West
2200 Harvard St, Sacramento, CA
95815-3306, United States
Hours
Reviews
4.1
2,193 reviews
5 stars
1,087
4 stars
620
3 stars
258
2 stars
95
1 star
133
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor customer service, including rude front desk staff and unresponsive management.
Cleanliness Concerns
Guests reported unsatisfactory cleanliness in rooms and common areas, with specific mentions of dirty bathrooms and pest issues.
Outdated Facilities
The hotel is described as needing renovations, with outdated decor and amenities that do not meet expectations for a Hilton property.
Noise Problems
Several customers noted significant noise from the nearby freeway, impacting their comfort during stays.
Mixed Dining Experiences
While some guests enjoyed the food and service at the on-site restaurant, others reported slow service and issues with food quality.
- ASAlex Szeliga6 days ago3.0The lobby and staff are nice. The hotel after the lobby is very dated. We stayed on the 12th floor and the hallway to the room had a urine like smell. The popcorn ceilings and old light switches and plugs from the 90s they looked like. Also our bathroom switch barely worked with a broken ground plug stem sticking out of the outlet next to it. Also the restaurant/bar stated its open until 12am on Friday and Saturday, which it actually closes at 10pm. Bummer if your planning on it. Positive the beds are very comfortable and the room felt clean. The shower worked well but again was dated. Good coffee in the room also. The parking lot has quite a bit of transient activity so recommend bringing all belongings inside. Extra lot security would be nice 3 people min security recommended. This Hilton did not live up to the standard Ive seen at other Hilton properties.
- SBSteven BrommNov 16, 20255.0Friendly staff, great location, reasonable price. Loved the quick and courteous service. Didn't like the elevator. It was slow and noisy, but above all, it was a great experience. Will come again soon.
- NKNavneet KukretiNov 9, 20254.0Not the greatest location in Sacramento, a little on the dirty side(location). Nearest convenience store is a .8 mile walk and mall/restroraunt are farther. But the hotel in itself is not bad.
- JNJoanne NgoNov 3, 20251.0We had the worst experience staying there the weekend before Halloween. We parked in the hotel lot, which charges $15/day. Our car window was smashed on our first night along with at least 4 other cars. No compensation was given and apparently no security cameras were in the lot. Next, on the next night, there was a Halloween party with loud DJs at the hotel until 1:30 in the morning. We werent given any warning. Our hotel room was on the 2nd floor and the window looks into the ballroom where the DJ was playing so we could feel the base through the window. We had young kids with us and were there for a soccer tournament. We complained and asked to move rooms so we had to pack up at 10pm with the kids in pajamas to another floor. If you know you’re having a loud party, they should reserve rooms closest to the party for guests attending that party or who don’t have young kids. Other families on our team also heard loud fighting in the hallways at night with banging on doors and cursing. I’m assuming they were drunk party guests. Will never recommend this hotel.
- JJJonathanOct 25, 20251.0I arrived last night, and unfortunately, my experience has been terrible from the start. My car was broken into overnight, and when I went to the front desk to report it, the staff seemed indifferent and unhelpful..They have no security cameras. On top of that, they had given me the wrong room when I checked in, which made things even more frustrating.. came here for a soccer tournament. To make matters worse, breakfast wasn’t even included.. it was $20 per adult and $12 per child. After everything that’s happened, this has honestly been one of the worst hotel experiences I’ve ever had. I expected a much higher level of service, care, and security..
Frequently Asked Questions About Hilton Sacramento Arden West
Do you offer a shuttle?
Yes, we have a local shuttle available and a shuttle to Arden Mall.
What options do you have for parking?
We have self-parking available for $11 nightly.
How far are you from Cal Expo?
We are 1 mile away from Cal Expo.
How far is your hotel from California State Capitol?
We are 6 miles from the California State Capitol.
How far are you from the Old Sacramento Waterfront?
We are 6 miles from the Old Sacramento Waterfront.
What is the closest airport?
We are 14 miles away from the Sacramento International Airport.
What are options for breakfast at the hotel?
We have breakfast available at Harvard Street Grille. Hours are Monday - Friday, 6 am – 10 am & Saturday - Sunday 6 am – 11 am.
There is a buffet available for $23 per person or entrees range from $13 - $20
Do you have a restaurant on property?
The Hilton Sacramento culinary team takes center stage at the Harvard Street Grille. Our menu features something to satisfy everyone’s appetite! Start your day at the Breakfast at Hilton Buffet, or stop by for lunch, our menu includes all your favorites; Durham Ranch Burgers, Classic Caesar Salads or a traditional Club Sandwich. We also feature regional specialties on our seasonal menus.
Hours for lunch are 11am to 2pm.
Do you have a fitness center?
Yes, our fitness center is open 24/7 and features a Peloton Bike.
Do you have laundry available?
We have dry-cleaning services available.
Do you have vending or a place to grab a snack?
Herb N’ Kitchen - When you’re on the go, Herb N’ Kitchen is the answer. Fresh, flavorful and ready when you are, this versatile grab & go destination offers artisan sandwiches and salads, tea, juice, local and craft brews, Starbucks®, countless soft sodas and plenty of snacks to keep you charged throughout the day. Craving a late night dessert or sweet treat? Well no need to worry, our Herb N’ Kitchen is open 24 hours.
Do you have a business center? What services are provided?
Yes, we have a business center that is open 24/7 that offers printing, copying, faxing, and package storage.
Is there a cost for wifi?
No, wifi is free for guests.
Do your rooms have a microwave and refrigerator?
Yes, all of our rooms have a microwave and mini fridge.
Is there nearby shopping or things to do?
We are located half a mile from the Arden Mall with shopping and restaurant options available.
Do you have a pool or hot tub?
Yes we have a pool and hot tub located at the back of the hotel. They are open from 10am to 11pm daily and towels are available in the pool area.
What are the check-in and check-out times at Hilton Sacramento Arden West?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, Wi-Fi is available for free in public areas and through public internet terminals.
Are pets allowed at Hilton Sacramento Arden West?
Yes, both cats and dogs are welcome at the hotel.
Is there an on-site restaurant and what dining options are available?
Yes, the hotel features the Harvard Street Grille offering breakfast and lunch, as well as the Cameo Lounge for drinks and snacks.
Does Hilton Sacramento Arden West have a fitness center?
Yes, there is a fitness center available for free 24/7, featuring equipment like a Peloton bike.
Is there a swimming pool and hot tub at the hotel?
Yes, the hotel has one outdoor pool and a hot tub open daily from 10am to 11pm, with towels provided nearby.
Is parking available at Hilton Sacramento Arden West?
Yes, self-parking is available for guests at a rate of $11 per night.
Are there shuttle services available to nearby attractions?
Yes, the hotel offers a local shuttle service and a shuttle to Arden Mall to help guests get around easily.
What nearby shopping and entertainment options are close to the hotel?
Arden Fair Mall is just half a mile away, offering a variety of shopping and dining experiences.
What nearby attractions can guests visit before or after their stay?
Guests can visit Cal Expo, located 1 mile away, Old Sacramento Waterfront, and the California State Capitol, both approximately 6 miles from the hotel.