DoubleTree by Hilton Hotel Sacramento

Reviews

• SC

  Stephanie Cain

  Nov 18, 2025
  5.0
  Great customer service! Special shoutout to their attendant Maverick. Stayed on the phone with me for a whole half hour trying to find a solution to my booking problem even though it was done through a third party and they had no real control over the situation. Thanks to their patience and willingness to be of help, I was finally able to get my issue resolved when before the third parties (Chase and Expedia) would not cooperate with me!! Very grateful for the help!
• DV

  Dyanna Volek

  Nov 16, 2025
  5.0
  I really enjoyed my stay at the DoubleTree. It was very nice for a three-star hotel. The Staff were super friendly and helpful. They even gave us the infamous DoubleTree cookie. The rooms were clean and big enough for two people. The bar was staffed by friendly bartenders who made us feel welcomed. The hot tub was a little sketchy for my husband, but the grounds are beautiful. There's a lovely running river next to the restaurant that we took pictures at. It's really close to Arden Fair Mall, and I was able to pick up some stuff I needed. All in all, we enjoyed our experience.
• WK

  Won Kwak

  Nov 14, 2025
  1.0
  An embarrassment to the Hilton brand. Definitely not staying there again. Day of check-in which was around 9pm, cable didnt work so I called for them to come it fix it which they never showed up. Next morning I ended restting it to work. I called to ask for more bath towels. 45 min later called 2nd time for the towel as they never showed up. Calles third time which was over an hour now and the front desk decided to bring them personally. Next morning the fire alarm goes off for the entire building which got us all up in a panic. Called the front desk to find out it was a false alarm. That evening came into the room all hot. Called the front desk again to get out ac repaired. techs came out and couldnt fix it. They moved us to another room which was slightly cooler and at this point it was close to 11pm and we were tired and wanted sleep. Middle of the night woke up sweating because it was again hot and ac wasnt working either. Suffered through the night and woke up to my son telling me that there was no hot water and so he took a cold shower. At this point we were ready to check out and never again want to come back. I did want to share experience with the general manager of the hotel but I was just provided with the supervisor for the shift. Also, I usually get an email for feedbacks from hilton but this time that email didnt come and you could probably guess why. Eitherway, the experience was horrible and I think the hotel could have done much better job or just my luck that I had to deal with daily issues for the entire stay.
• MM

  Marionette

  Nov 9, 2025
  5.0
  Good hotel near the convention center, will definitely stay here again. Food was good but not free ($15-20), also had a coffee shop. Our room was clean and quiet, nothing fancy but worth the price we paid. Jacuzzi was clean and working, could have been a little hotter. Most importantly the hotel is a very close easy drive to the convention center. Staff was all very friendly and helpful, even give you warm cookies at check in! Also, parking was $12 a night, if that is a dealbreaker for you.
• MA

  Malcolm Ali

  Oct 29, 2025
  1.0
  ​As someone who has stayed at hundreds of hotels as a world traveler, I feel compelled to warn future guests about my experience with the DoubleTree by Hilton Sacramento. My stay was ruined before it even began due to deceptive booking practices and dishonest front desk staff. ​The hotel's website clearly advertises a specific bedroom suite. I attempted to book it for multiple dates, but it was never available. When I called to inquire, multiple front desk employees, including Andrea, told me flat-out that no such suite exists. They didn't just say it was "unavailable"—they insisted it was a "phantom room" that was not part of their inventory. ​I refused to be brushed off and contacted corporate Hilton Guest Services. Corporate confirmed the room's existence and stated I should be able to book it as a regular Honors guest if it's available. They eventually transferred me to a helpful catering staff member (surprisingly the only competent employee I encountered at this hotel) who finally clarified the truth. ​The suites do exist, but they are held aside for VIPs or guests with special contracts. This directly contradicts what Hilton’s own corporate service team told me and makes it clear that as a regular paying guest, I was not being treated with honesty or fairness. ​Let's be clear: This hotel advertises a product to the public that it seemingly refuses to sell, and then apparently trains its staff to lie about its existence. It is incredibly disappointing to see a hotel of this caliber effectively segregate room availability and mislead customers rather than simply being upfront. ​This is not just poor service; it is a deceptive and illegal business practice. This is a classic "bait and switch," an act prohibited by the Federal Trade Commission (FTC). Furthermore, this practice of making "untrue or misleading" statements in advertising appears to be in direct violation of California's False Advertising Law (Cal. B&P Code § 17500) and constitutes an "unlawful, unfair, or fraudulent business act" under its Unfair Competition Law (Cal. B&P Code § 17200). ​The inconsistent and dismissive treatment by the front desk staff, like Andrea, was unacceptable. If a room is not for public booking, it should not be on the public website. Management needs to end this dishonest "VIP-only" charade immediately and retrain its staff to treat all guests with basic respect and transparency. This issue has been escalated to corporate as a formal complaint and they have confirmed the illegality of this process and assured me that the hotel management staff will be under review.

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