DoubleTree by Hilton Hotel Sacramento

Reviews

• NN

  No No

  Dec 31, 2025
  1.0
  First: We book a room 2 months in advance. Surprise! They didn't actually book it. Next: room given. Used trash bag and dirty makeup pads on the bathroom floor with a toilet bowl that has clearly not been cleaned in ages. And no trash bin. Grand finale: thermostat doesn't work and its freezing, no fix in sight, and probably no rooms left on the wing we had purposely gotten a reservation for. Great staff, but a cold and dirty room for over $300 for one night is beyond unacceptable. We will no longer patronize this business and will work to ensure our group functions no longer do either.
• JS

  Jesse Smith

  Dec 31, 2025
  4.0
  The food there was alright, the rooms are amazing and the pool and hot tub were very nice.
• CC

  Cynthia

  Dec 8, 2025
  3.0
  I walked out when the young military men and women were leaving. The front desk staff was so rude to them. Listening to very loud music and with lots of profanity. When another guy was "slidding" around on a knee scooter when he didn’t even need it. The dinner was delicious although, the front lady seemed annoyed, ended taking it up to my room. Had to give it a 3 because the rooms were Great for the value.
• VV

  Villinus Valentyne

  Dec 6, 2025
  1.0
  I’ve provided pictures below this place is ABSOLUTELY DISGUSTING! And doesn’t care There was dried blood on comforter and I’ve been calling and emailing and all they said was they can give me one free night. I’m AO SO SO UPSET I was better off booking a motel or the Hampton omg I cannot explain how shocked and upset I am. We were visiting out of town and we didn’t even know the comforter had blood in it. The amount of blood that was left you can tell it was NEVER even washed. I don’t care that you have to call house keeping because when I did call them and ask them to bring my a ch she of sheets and to make the bed they one didn’t make it up , two gave us two top sheets with NO comforter. I then had to call up there again at 1am to ask them to bring me a bottom sheet and comforter only for them to bring me a mattress cover and not a bottom sheet so we were still left without the proper bedding at the end of the night we were tired and had a flight to catch. Only being able to give us points to rebook with you after you guys clearly risked my health shows how much this company doesn’t care at all. My friend had the same situation happen to her a couple months before me too and she booked with a third party and got her money back at least some of it . You don’t know how week my immune system is nor do you know what this person has. Regardless if you’re suppose to call to get your housekeeping the beds should be changed after EVERY person. This is so grossssss I’ve had amazing experiences at better hotels . All they did was refund me my parking like hello???? This is the last of me and I will continue to post this everywhere . This isn’t even all the blood stains either .
• JN

  Jeremy Neisser

  Dec 5, 2025
  2.0
  I arrived at the hotel around 2:00 PM hoping to check in. I was told check-in wasn’t until 4:00 PM, but to return in 30 minutes. I came back at 2:30, was told to return yet again, and finally at 3:00 PM a room was available. When I was finally given keys, the front desk employee offered me two warm cookies as a gesture for the wait. Unfortunately, the cookies had the density of a warm Lego — thoughtful idea, not-so-great execution. Once I went up to the room, things only got more complicated. The room was freezing, and the thermostat didn’t work at all; the screen was completely dead. I called the front desk at 3:05 and was told someone would be sent right up. I waited for an hour without unpacking. After calling again with no answer around 4:05, I went back downstairs. The staff informed me the hotel was sold out and they couldn’t move me, so the heat needed to be fixed. Someone eventually arrived around 4:30, confirmed the unit couldn’t be repaired, and by about 5:00 PM I was moved to another room. Thankfully, everything in the new room worked properly. Later that evening, I went to the hotel restaurant. The menu in my room clearly listed a grilled steak salad for $18, but my bill showed $27.50. Had I not questioned it, I would’ve been charged nearly $10 more than the advertised price. The staff corrected it and apologized, which I appreciated, but it was concerning — and makes me wonder how often this happens unnoticed. No small gesture (even something simple like an iced tea) was offered after yet another inconvenience. Another note: the elevator buttons are labeled 1, 2, 3, and L. In nearly every hotel, “L” means Lobby — but here, the “L” stands for Laundry. If you assume “L” takes you to the lobby, you’ll instead find yourself standing in the laundry room. Whoever decided on that labeling might want to reconsider, because it is genuinely confusing and counterintuitive. The next morning, the shower worked, but the water pressure was comparable to a Super Soaker on its lowest setting — technically functioning, but barely. Overall, while the staff were polite and did eventually resolve the issues I brought up, the combination of long waits, poor communication, malfunctioning room, incorrect restaurant pricing, confusing elevator labeling, and weak water pressure made the stay far more stressful and disappointing than it should have been.

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