Hampton Inn Riverside March Air Reserve Base

Reviews

• JJ

  John

  Nov 8, 2025
  1.0
  Experienced a very unprofessional front desk check in experience from Leah where she had just started her shift and seemed very overwhelmed by logging into her work stations computer system. I had Hilton Honors Gold status and asked if am upgrade was available which was a King Size bed instead of a Double Queen room that I had booked. There was many available but was told that I had to pay extra to upgrade to one. I was confused because this was not honoring the Gold Status perk which she had to ask her manager about and still refused to honor a complimentary upgrade. I then went up and entered my room and discovered the shower faucet was dripping and noticed a dirty face washer on the shower floor that looked to be covered in black mold, then noticed immediately that the entire shower was covered in black mold and the faucet was broken so it appears they put the face washer down because of this. I immediately called Leah at the front desk and she stated that she would send someone up immediately to address the issue. I waited over an hour and since no one came called the front desk back and asked if someone could be sent to address this issue because I had a long day of traveling from another state and wanted to use the bathroom and get some much needed sleep. I overheard someone say to her in the background that the room wasn’t supposed to be booked because of the broken shower head and that they put the face washer down because of the dripping. I never had a supervisor for Leah who would have been the AGM or GM call me or apologize for my experience. Finally as I ran out of patience I decided to go down to the lobby and saw someone get off the elevator who appeared to be a hotel employee with a room key for me for a new room. Her name was Brenda, she introduced herself as the head of housekeeping services and she went above and beyond even cleaned the hair off the floor and sanitized the new room they moved me to. I was appreciative of her but never received an apology or even a phone call from the front desk asking if I was satisfied with the new room I received. This whole experience should have never happened and the amount of time wasted was unacceptable for a room they should have never even booked in the first place. I have attached pictures of the slimy and moldy shower. I would never stay here again.
• AM

  Akeem Mckoy

  Oct 2, 2025
  2.0
  I checked in to this hotel, given a parking pass, never told about the charge. Charged said fee every night and when calling to enquirer the rep responds “what do you mean, look on the website”. Terrible customer service.
• MF

  Michael Filkoff

  Sep 19, 2025
  2.0
  Good location prior to attending funeral at Riverside military cemetery. Terrible hallway odors plus ant infestation in room. $20 for overnight parking was insulting. I won't return to this Hampton
• NA

  Nohemi Aguilar

  Sep 2, 2025
  5.0
  Great service, staff was nice breakfast was great.
• AB

  Andrew Brooks

  Jul 12, 2025
  4.0
  Other than the WiFi being absolutely horrible despite saying full bars. It’s a great place

Frequently Asked Questions About Hampton Inn Riverside March Air Reserve Base