Holiday Inn Express & Suites Ontario Airport-Mills Mall by IHG

4.2
552 reviews
Hotel Exterior
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Business Details

9589 Milliken Avenue, Rancho Cucamonga, CA
91730, United States
(909) 581-3846
https://www.ihg.com/holidayinnexpress/hotels/us/en/rancho-cucamonga/ontma/hoteldetail
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About

HotelWedding VenueBusiness Meeting Locations
Enjoy a Carefree Stay at Our Ontario Airport Hotel! Welcome to The Holiday Inn Express & Suites hotel in Rancho Cucamonga. This 100% non smoking facility is five minutes from the Ontario Airport. Whether you are visiting the area for business or leisure, our hotel is the perfect choice. Besides our convenient location near the airport, our property is near many area businesses like the Mercedes Benz training center, Frito Lay, Coca Cola and BMW training center. You can stay connected on your trip with our great business amenities like free high speed Internet access and a Business Center. Lodging at our hotel in Rancho Cucamonga is an ideal choice for leisure travelers, as well. We are located just minutes from popular attractions like Ontario Mills Mall, and Toyota Arena. Guests can find many quality golf courses nearby like the award winning Arnold Palmer designed Empire Lakes Golf Course.

Location

Holiday Inn Express & Suites Ontario Airport-Mills Mall by IHG
9589 Milliken Avenue, Rancho Cucamonga, CA
91730, United States

Hours

Reviews

4.2
552 reviews
5 stars
300
4 stars
154
3 stars
40
2 stars
19
1 star
39

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and accommodating staff, highlighting specific employees for their exceptional service.

Cleanliness

Overall, guests found the hotel clean and well-maintained, although some noted issues with specific rooms.

Amenities

The hotel offers a good breakfast and convenient location near restaurants and shopping, but some amenities like the airport shuttle and laundry services were lacking.

Room Condition

Several reviews mentioned that rooms felt outdated and in need of renovation, with issues like noise and malfunctioning appliances.

Customer Experience

Mixed reviews on overall experience, with some guests expressing dissatisfaction with management and service issues.
  • EH
    Eric Huang
    6 days ago
    5.0
    I stayed here for 2 nights for business trip in the area. It was company's travel agency contracted hotel therefore I booked in here. I am an IHG plat member and normally I don't get offer for any upgrade. However, to my surprise, the front desk upgraded me to a suite. Hotel was walking distance to couple fast eating restaurants near the hotel so I didn't need to drive around after checking in. No problem with hotel amenity such as shower, AC, TV etc... After 2 nights stay and checked out, right before I stepped into the boarding gate for flight home, I realized I left my watch at my hotel room. I immediately called the hotel around 6:30am and front desk mentioned they will look for it when housekeeping come in after 7am. I called back hotel after landing, there was no delay and was speaking with actual person, front desk said "yes, they did find a watch and will either store it for me for 90 days or I pay shipping cost to ship back to me". I was in such relieved because I've had this watch for over 20 years. I want to recommend this hotel for exceptional guest services especially related to "lost and found". It's a honest hotel management team and looked out for the guest. I would definitely return and stay in this Holiday Inn Express again.
  • SS
    simplytravel
    Nov 10, 2025
    4.0
    We had a good stay at this Holiday Inn Express Hotel & Suites Ontario Airport–Mills Mall. The front desk staff were courteous and professional from check-in to check-out, making the experience smooth and welcoming. The room setup was above average, spacious, clean, and the bed was really comfortable. The fitness center and breakfast were both decent and met expectations for a quick, convenient stay. The location is also a big plus, it's close to Ontario Mills Mall, local stores, restaurants, and other amenities. Overall, a solid and reliable choice if you’re visiting the area for business or leisure.
  • JA
    Jim Anderschat
    Oct 23, 2025
    4.0
    Came here for a Friday night and had a nice stay. I gave it 4 stars as the property is dated. The hotel is clean and comfortable, but in need of a make over. Nice breakfast and friendly staff. We would come back.
  • MA
    Mim Ahmed
    Oct 18, 2025
    5.0
    Please.
  • JM
    Jorge Molne
    Oct 6, 2025
    4.0
    No airport shuttle. Not a big deal, but it is listed in the amenities and something people may factor in when they are booking a hotel by the airport.. not a bad place, it's located so you can walk to some of the local restaurants or even the mall if you want
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Frequently Asked Questions About Holiday Inn Express & Suites Ontario Airport-Mills Mall by IHG

Does the Holiday Inn Express & Suites Ontario Airport-Mills Mall offer accessible parking?

Yes, the hotel offers accessible parking for guests with disabilities.

Is breakfast included at the Holiday Inn Express & Suites Ontario Airport-Mills Mall?

Yes, complimentary buffet breakfast is available for all guests.