Business Details
About
Hotel
Daily Mandatory Charge includes: California Tourism Assessment. Just off SR-71, our hotel is just five minutes from shops and restaurants at Rio Rancho Towne Center and Pomona Ranch Plaza. The Philips Ranch Park and Greenbelt are about two miles away, and Cal Poly is less than six miles away. We feature an on-site restaurant and bar, fitness center, and outdoor heated pool.
Location
Hours
Reviews
4.1
276 reviews
5 stars
159
4 stars
57
3 stars
16
2 stars
16
1 star
28
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor service, including unprofessional check-in experiences and lack of housekeeping.
Cleanliness
While some guests praised the cleanliness of the rooms, others reported issues such as dirty tables in the dining area and unpleasant odors in the hotel.
Staff Performance
Staff experiences varied widely; some guests praised individual staff members for their friendliness and helpfulness, while others reported rude or indifferent service.
Room Quality
Guests appreciated the comfort of the beds and modern amenities, but some reported issues with cleanliness and maintenance, such as stains and noise.
Breakfast Experience
Breakfast was often criticized for being overpriced and lacking variety, with some guests expressing disappointment over the quality and service.
- GAGilbert Alvarado2 days ago5.0I would like to honestly sincerely thank the housekeeping people that work there for being very honest and kind and hard-working. Second I like to thank the Team Andrea and Karina and the Manager Friday morning check out time, I was on a business trip and I forgot my very expensive watch and a very valuable hat. they did everything possible to return it to me and ship it to my home address thank you so much. You guys are great. I will always be a guest there. You guys are awesome and amazing once again thank you to the people at housekeeping that make it possible and very clean environment for everybody thank you thank you thank you thank you.#😊 Amazing Team there !!!!!!
- MPMarc PhillipsNov 13, 20255.0The hotel is INCREDIBLE! Last Sunday, I left a company iPad and a Bluetooth keyboard behind very early in the morning, and I didn't realize it until the next day. When I called the front office, they confirmed that they had the items. I was relieved to hear that the cleaning lady was off on Sundays, so they left a note for her to find it. All I had to do was generate a FedEx shipping label and email it to the front office, and FedEx took care of the rest. I can't thank you enough for the relief you brought me by finding my lost items!
- CAchirag aroraOct 26, 20252.0Disappointed with Service at Hilton Garden Inn Pomona I recently stayed at Hilton Garden Inn Pomona (Oct 20-Oct 23) and was very disappointed with the service standards during my visit. Despite being a Hilton property, no housekeeping service was provided throughout my stay. I had to call twice (9:20 Am and 12:30 PM) just to request towels and toiletries, and on the third occasion (1:40 PM), I had to go to the front desk to collect them myselfAnd I was told that "housekeeping doesn't have time today" by the lady at the front desk. This is not the level of service expected from a Hilton brand. The room itself was comfortable and the location is convenient, but the staff’s lack of responsiveness and attention to guest needs was extremely disappointing. It seemed as though customer care was not a priority. I hope management reviews this issue seriously and takes corrective action to improve staff training and service consistency. Guests choose Hilton expecting reliability and respect — unfortunately, this experience fell far below that standard.
- HMHerbert MaunuOct 22, 20255.0Used check in on app, digital key and self checkout, with zero issues. Good breakfast! Great location, easy access parking.
- KNKaren NietoOct 10, 20255.01st and foremost the lady who checked us in, Michelle, was amazing. She is awesome at customer service!! Same for the bartender!!! See photo attached her name has slipped my mind. !he hotel is close to restaurants and shopping within walking distance. Clean and comfortable rooms. Smaller food menu but it works and great drinks!
Frequently Asked Questions About Hilton Garden Inn Pomona
What accessibility features does Hilton Garden Inn Pomona offer?
Hilton Garden Inn Pomona provides accessible parking, accessible elevators, and an accessible pool to accommodate guests with mobility needs.
Is there a restaurant and bar on-site at Hilton Garden Inn Pomona?
Yes, the hotel features one restaurant and a bar for guests to enjoy meals and drinks on-site.
Are pets allowed at Hilton Garden Inn Pomona?
Yes, the hotel welcomes both cats and dogs, allowing pets to stay with guests.
Does Hilton Garden Inn Pomona offer free Wi-Fi access?
Yes, the hotel provides free Wi-Fi available in public areas and has public internet terminals.
What are the check-in and check-out times at Hilton Garden Inn Pomona?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at Hilton Garden Inn Pomona?
Yes, the hotel offers self-parking facilities for guests.
What kind of fitness facilities are available at Hilton Garden Inn Pomona?
The hotel has a fitness center available for free use by guests.
Are there any outdoor swimming pools at Hilton Garden Inn Pomona?
Yes, the hotel features one outdoor heated pool along with a hot tub.
What nearby dining options can guests explore around Hilton Garden Inn Pomona?
Guests can enjoy nearby dining at places such as Golden Corral Buffet and Grill, Pieology Pizzeria, Little Caesars Pizza, Jersey Mike's Subs, Panda Express, and Wingstop, all within close proximity to the hotel.
Are there convenient local services near Hilton Garden Inn Pomona that guests might find useful?
Yes, guests can access services like The UPS Store 6673 for printing and packing, Paul Awad DDS for dental care, and Credit Union of Southern California for banking, all located nearby.