Hilton Garden Inn San Luis Obispo/Pismo Beach

4.0
1020 reviews

About

Hotel
Nestled along the scenic central coast of California the Hilton Garden Inn is located in the heart of Pismo Beach; halfway between San Diego & Los Angeles and the San Francisco Bay Area. Whether you're in town for a weekend getaway or on a business trip, we are your perfect Pismo Beach destination. Visit world class wineries and beaches within minutes of the hotel as well as Cal Poly State University and old California Mission San Luis Obispo. Our hotel features a 24 hour Fitness Room with Precor equipment, Business Center, Restaurant & Lounge, Pavilion Pantry gift shop with food, wine and sundry items, and our outdoor, heated Saltwater Pool.

Location

Hilton Garden Inn San Luis Obispo/Pismo Beach
601 James Way, Pismo Beach, CA
93449, United States

Hours

Reviews

4.0
1,020 reviews
5 stars
458
4 stars
310
3 stars
124
2 stars
41
1 star
87

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous guests reported issues with cleanliness, including dirty rooms, moldy smells, and unclean bathrooms.

Customer Service

Many reviews highlighted poor customer service, with staff being unresponsive, rude, or dismissive of guest concerns.

Room Quality

Several customers described rooms as outdated, musty, and not up to Hilton standards, with complaints about uncomfortable beds.

Breakfast Experience

Guests frequently criticized the breakfast for being overpriced and lacking variety, with many items running out.

Location

The hotel is praised for its convenient location near the freeway and proximity to local attractions.
  • JJ
    Judy Jensen
    Nov 16, 2025
    2.0
    They put us right below the loudest people , stomping kids maybe?..and after calling we found out another room complained and still it lasted well into the night...next time dont put them above another room maybe..other than that very clean ...no food on weekends unless you pay 14.95 per for buffet...website says diff
  • RN
    Rail Nabiyev
    Nov 15, 2025
    1.0
    Imagine you open fridge and seeing left over ice cream( melted) sitting in the fridge since god knows when! I am debating , if housekeepers are changing the bed sheets, cleaning the toilet! Absolutely, DISGUSTING!!!
  • CR
    Counter Riposte
    Nov 7, 2025
    5.0
    Loved the patio which had quick access to the parking lot as well as the views from the breakfast area.
  • RS
    Robert Smith
    Oct 26, 2025
    1.0
    Room was not too bad (not too clean but acceptable), however the view from the room was a pile of junk in a maintenance area (disgusting). Service was nonexistent. They did state that full room service was only every 3 days but on day one and two we had to request towels and the soiled towel were not picked up. One day 3 where we were to get full service we got NONE. Returning to the room around 7 to find nothing was done called the desk for fresh towels and was told we would have to come up to the desk to get the towels, they would not be delivered. Upon checking out we paid the bill for the full amount they said was owed. Later we received an email with another invoice for $89 stating that they failed to include some taxes. I think if you pay in full that is it and there should be no charges added after departure. Worse stay I have had in many years, service worse than Motel 6.
  • ES
    Edward Salvatore-Kabasta
    Oct 18, 2025
    1.0
    Not a nice hotel. It’s built into a hill. The rooms on the one side of the hotel are probably very nice. However on the cliff side of the building they built a 20-30 foot concrete retaining wall and that wall is 5-6 feet from your window. It’s like a bad walk out basement failure. My room smelled like mildew so I left the window open while I went to dinner. When I returned my room smelled heavily of mold. After looking outside my window, I found they had wooden pallets with cardboard loosely covered with a tarp, stored all along the wall by the guest rooms windows. It all contained mold. For the rest of the night my room smelled like mold and mildew. People walked by window at all hours and it’s just generally unpleasant. More like a Motel 6 than a Hilton. The front desk clerk was texting when I arrived and texted the entire time she checked me in. Just a bad experience. I will not return and I’m considering using a different hotel altogether for work travel. The photos you see are the moldy boxes outside my window. FYI you have to keep your window closed like in the picture because people can look down into your room or walk by at eye level.

Frequently Asked Questions About Hilton Garden Inn San Luis Obispo/Pismo Beach

What are the check-in and check-out times at Hilton Garden Inn San Luis Obispo/Pismo Beach?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Does Hilton Garden Inn San Luis Obispo/Pismo Beach provide free Wi-Fi for guests?

Yes, free Wi-Fi is available in public areas and there are public internet terminals.