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About
HotelHilton
Daily Mandatory Charge includes: California Tourism Assessment Fee of 0.195%.
Welcome to the Hilton Garden Inn Palo Alto, your gateway to comfort and convenience in the heart of the Silicon Valley. Our hotel is strategically located amidst a thriving hub of local corporations, making it the perfect choice for business travelers, and two miles from Stanford University and Hospital.
Whether you're here to collaborate with tech giants or start-ups, our prime location ensures easy access to companies like Meta, Broadcom, Rivian, HP, Tesla, Ford, Siemans, Amazon, Google and many more. Most Palo Alto companies are located within a two-mile radius of our hotel and Meta HQ is eight miles away.
Unwind in our stylish rooms, enjoy delectable dishes at our restaurant The Kitchen at Palo Alto, and take advantage of our modern amenities, all while experiencing the vibrant energy of the nearby corporate scene. Discover the ideal blend of productivity and relaxation at Hilton Garden Inn Palo Alto.
Location
Hours
Reviews
4.1
1,363 reviews
5 stars
676
4 stars
398
3 stars
141
2 stars
55
1 star
93
What are people saying?
AI-generated from recent customer reviews
Staff Issues
Multiple reviews highlighted poor customer service, including rude staff interactions and lack of responsiveness.
Cleanliness Concerns
Several guests reported issues with room cleanliness and unsanitary conditions, particularly regarding breakfast items.
Value for Money
Guests expressed dissatisfaction with high prices for parking and breakfast, feeling that the overall value did not match the costs.
Noise Problems
Numerous complaints about noise disturbances from other guests and loud AC units, impacting the quality of sleep.
Mixed Experiences
While some guests praised the staff and cleanliness, others had negative experiences that overshadowed their stays.
- CGChantel Gharchegheh3 days ago5.0Great hotel and staff. Convenient location and delicious breakfast.
- CMChelsea Morton4 days ago3.0I’ve stayed at many hotels in the area and exclusively choose Hiltons when I travel, so I had Hilton level expectations—unfortunately this was the worst Hilton experience I’ve had. The room was clean and parking was easy and convenient, which I appreciated. However, the service fell short of the brand standard, especially for a Diamond member. On Saturday evening I went to the bar about 40 minutes before closing to relax and watch sports, but was told management had closed the bar early. That was surprising and inconvenient — there were still a couple of guests at the bar and it was only 8:20 p.m. The front desk staff also felt inattentive; I often had to get their attention even when no one else was in the lobby and I was standing right at the desk, and few staff offered the normal greetings as guests passed by. That lack of friendliness and engagement is not what I expect from Hilton. If housekeeping and parking are your priorities this property will serve you, but if you value Hilton-level service, I would recommend choosing a different Hilton in the area until management improves staff attentiveness and consistency.
- ABAnita BaskovichJan 6, 20261.0Desk customers devices never answered at late night for over an hour Horrible place to stay Ruined our trip Seems Hilton mean crap
- TST SullyJan 6, 20265.0Great service by the staff. Especially enjoyed getting to know the weekend bartender Joe. Only tip I have is: can someone monitor the TVs in the lobby a little better? MS now was tuned in on day one and CNN on day two of our stay. The Cartoon Network is more believable and reputable than that crap. Maybe something more neutral like ESPN for your guests?
- MLMatthew LurieDec 15, 20251.0CAUGHT STAFF BREAKING INTO MY WORK TRUCK THIS MORNING. I walked out this morning to see a worker in my truck with a flash light looking around. We paid for parking and told them we had an oversized truck and the kind lady said it was okay. They had our room number and everything. Be very careful staying here. Antonio said if its on his property he can do what he pleases. My company will be filing a police report. If they do this to cars I only imagine what else they are doing in peoples rooms. I will be calling the hilton desk as well. There is no reason what so ever to be entering customers vehicles. Antonio then proceeds to harass me and become verbal with me. Do not stay here and I am going to be pressing charges. He said since the door was unlocked he was able to enter my truck.
Frequently Asked Questions About Hilton Garden Inn Palo Alto
Do you offer a shuttle?
No, we do not.
What are the options for parking?
We have self-parking available for $20 a day.
How close is Standford?
Stanford University is located close to the hotel.
- Distance: 3 miles
- Best way to get there: 10 minute drive or rideshare
Popular destination for campus visits, conferences, and sporting events
Are you far from Google HQ?
We are under 5 miles from Googleplex or Google Headquarters.
- Distance: 4.5 miles
- Best way to get there: 10-15 minute drive via Shoreline Blvd
Ideal for tech travelers and visiting professionals
How far is Shoreline Amphitheater from the hotel?
Shoreline Amphitheater is about 15 minutes from our hotel.
-Distance: 5 miles
- Best way to get there: approximately 15 minute drive
Great venue for concerts or large-scale outdoor events
How close is downtown?
Downtown Palo Alto is very easy to get to from our hotel.
- Distance: 3 miles
- Best way to get there: 10 minute drive or Lyft/Uber ride
Downtown offers a variety of shops, restaurants, and nightlife
Is there shopping nearby?
Yes, the Standford Shopping Center is less than 10 minutes from the hotel.
- Distance 3.5 miles
- Best way to get there: approximately 10 minute drive
There you will find upscale shopping and dining for both leisure and business travelers
Do you allow pets?
Yes. $125.00 fee. $75 (1-4 nights), $125 (5+ nights). 2 Pets maximum. Dog/Cat only.
What are your options for breakfast on property?
The Kitchen at Palo Alto (on-site restaurant)
Mon-Fri: 6am-9:30am
Sat-Sun: 7am-10am
Do you have a restaurant in the hotel?
Yes we do! The Kitchen at Palo Alto. Our menu offers traditional American dished focused on using locally sourced ingredients, offering both indoor and outdoor seating for breakfast, happy hour, and casual dining.
Mon-Friday:
Breakfast: 6am-9:30am
Dinner 5pm-9pm
Sat:
Breakfast: 7am-10am
Dinner: 5pm-9pm
Sun:
Breakfast: 7am-10am
Closed for dinner.
Do you have a gym?
Yes, our fitness center is open from 5am to 10pm.
Do you have laundry at the hotel?
Yes, we have a coin-operated self-service laundry room.
Do you have a business center?
No, we do not.
Is wifi free?
Yes, internet in the rooms is free with Hilton Honors. Just connect with your last name and room number.
Do the rooms have a microwave and refrigerator?
Yes, all rooms have them
Can Hilton Garden Inn Palo Alto accommodate multi-day conferences or retreats?
Yes, our hotel is well-equipped for multi-day events, with group room blocks, catering packages, and tech-enabled meeting rooms to ensure a seamless experience.
Does the hotel offer outdoor event space?
Yes, we offer a charming outdoor patio area that can be reserved for casual receptions, cocktail hours, or social gatherings.
Is parking available for event attendees?
Yes, we offer ample on-site parking, including group/bus parking options for larger events.
Can dietary restrictions be accommodated in catering menus?
Absolutely. Our culinary team can customize menus to accommodate vegan, gluten-free, kosher, or allergy-friendly needs.
Can I host a wedding reception at Hilton Garden Inn Palo Alto?
Yes, the hotel accommodates wedding receptions with an experienced event staff, and customizable event spaces and catering options.
Are there any virtual tours available for Hilton Garden Inn Palo Alto's event spaces?
Yes, a virtual tour of the hotel's event spaces is available on their official website to help you plan your event
Do you have a pool?
Yes, we have an indoor heated pool and hot tub open from 6am to 10pm.
Is the Hilton Garden Inn Palo Alto accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
What are the check-in and check-out times at Hilton Garden Inn Palo Alto?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel allow pets?
Yes, dogs and cats are allowed with a fee: $75 for 1-4 nights and $125 for 5 or more nights, with a maximum of 2 pets per room.
What dining options are available on-site at Hilton Garden Inn Palo Alto?
The hotel features The Kitchen at Palo Alto restaurant, serving breakfast and dinner with a focus on locally sourced ingredients and offering both indoor and outdoor seating.
Is there a fitness center available for guests?
Yes, the hotel has a fitness center available for free from 5 AM to 10 PM, including equipment like elliptical machines, free weights, treadmills, and weight machines.
Does the Hilton Garden Inn Palo Alto offer parking and what are the options?
Yes, self-parking is available with a fee of $20 per day.
Are there any environmentally friendly programs or certifications at the hotel?
Yes, the hotel holds ISO14001 and ISO50001 eco certifications, participates in energy conservation programs, and offers recycling programs along with compostable food containers and cutlery.
How can guests access local attractions or transportation near the hotel?
The hotel is close to many points of interest like Stanford University (3 miles), Stanford Shopping Center (3.5 miles), and Googleplex (4.5 miles). It is also near the VTA Rapid 522 Bus station, providing easy transit options for guests.
What nearby shopping and dining options are available close to Hilton Garden Inn Palo Alto?
Guests can visit the Stanford Shopping Center less than 10 minutes away for upscale shopping and dining, or enjoy local restaurants such as Hobee's and various nail spas nearby.
Are there event spaces at Hilton Garden Inn Palo Alto, and what amenities do they offer?
Yes, the hotel has five meeting rooms and charming outdoor patio areas suitable for receptions and social gatherings, with catering services that can accommodate various dietary restrictions and group sizes.