Business Details
About
Hotel
Daily Mandatory Charge includes: California Tourism Assessment Fee of 0.195%.
Welcome to the Hilton Garden Inn Palo Alto, your gateway to comfort and convenience in the heart of the Silicon Valley. Our hotel is strategically located amidst a thriving hub of local corporations, making it the perfect choice for business travelers, and two miles from Stanford University and Hospital.
Whether you're here to collaborate with tech giants or start-ups, our prime location ensures easy access to companies like Meta, Broadcom, Rivian, HP, Tesla, Ford, Siemans, Amazon, Google and many more. Most Palo Alto companies are located within a two-mile radius of our hotel and Meta HQ is eight miles away.
Unwind in our stylish rooms, enjoy delectable dishes at our restaurant The Kitchen at Palo Alto, and take advantage of our modern amenities, all while experiencing the vibrant energy of the nearby corporate scene. Discover the ideal blend of productivity and relaxation at Hilton Garden Inn Palo Alto.
Location
Hours
Reviews
4.1
1,349 reviews
5 stars
667
4 stars
395
3 stars
140
2 stars
55
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some praised helpfulness while others reported rudeness and lack of professionalism.
Cleanliness
Many guests noted the hotel was clean, but some reported issues with room cleanliness and maintenance.
Noise Levels
Numerous complaints about noise from neighboring rooms and loud AC units, affecting sleep quality.
Value for Money
Guests expressed dissatisfaction with high prices for parking and breakfast, feeling the hotel did not provide good value.
Management Issues
Several reviews highlighted poor management responsiveness and lack of supervision, leading to service inconsistencies.
- JBJojo BinksNov 14, 20251.0This is the worst Hilton I have ever stayed at this is the most racist hotel I was treated so poorly, How embarrassing that they use Hilton‘s name. I spoke to the manager about it, it was dismissed. I will never stay here again.
- SSsun shineOct 20, 20251.0This Hilton rewarded me with the most discrimination I’ve ever felt in my life. I will never stay at this location. It was disappointing as a Hilton rewards Member. When I address the issue, it felt very disregarded.
- GRGeraldine RomeroSep 25, 20255.0We had a last minute emergency stay and all I can say is wow!! Such a gem!! The hotel staff were all amazing and so welcoming. The hotel was very clean.
- VGVeronika GSep 25, 20252.0Everything was fine up until I went to grab breakfast and there was a huge fly in one of the yogurt cups. It was on the inside of the cup walking on the yogurt. I told the guy working there and showed him, for him to just waive his hand over the cup and walk away. When I went to check in a bit the huge fly was still there on the yogurt, probably laying eggs. Gross and unprofessional.
- LLLinda LopezSep 1, 20251.0This hotel is one to avoid .The rooms are very small and the breakfast is nothing to write home about.Was very disappointed i checked out 2 days early only stayed 1 night will never stay at a hilton again .They're way over priced for what they offer paid 27.00 for the worst breakfast I've had in a very long time.Dont waste your money here.Staff wasn't helpful .I did get my parking fee comped for the terrible breakfast and small room .I paid for a 1 bedroom suite yet when I got there that's not what they gave me r
Frequently Asked Questions About Hilton Garden Inn Palo Alto
Do you offer a shuttle?
No, we do not.
What are the options for parking?
We have self-parking available for $20 a day.
How close is Standford?
Stanford University is located close to the hotel.
- Distance: 3 miles
- Best way to get there: 10 minute drive or rideshare
Popular destination for campus visits, conferences, and sporting events
Are you far from Google HQ?
We are under 5 miles from Googleplex or Google Headquarters.
- Distance: 4.5 miles
- Best way to get there: 10-15 minute drive via Shoreline Blvd
Ideal for tech travelers and visiting professionals
How far is Shoreline Amphitheater from the hotel?
Shoreline Amphitheater is about 15 minutes from our hotel.
-Distance: 5 miles
- Best way to get there: approximately 15 minute drive
Great venue for concerts or large-scale outdoor events
How close is downtown?
Downtown Palo Alto is very easy to get to from our hotel.
- Distance: 3 miles
- Best way to get there: 10 minute drive or Lyft/Uber ride
Downtown offers a variety of shops, restaurants, and nightlife
Is there shopping nearby?
Yes, the Standford Shopping Center is less than 10 minutes from the hotel.
- Distance 3.5 miles
- Best way to get there: approximately 10 minute drive
There you will find upscale shopping and dining for both leisure and business travelers
Do you allow pets?
Yes. $125.00 fee. $75 (1-4 nights), $125 (5+ nights). 2 Pets maximum. Dog/Cat only.
What are your options for breakfast on property?
The Kitchen at Palo Alto (on-site restaurant)
Mon-Fri: 6am-9:30am
Sat-Sun: 7am-10am
Do you have a restaurant in the hotel?
Yes we do! The Kitchen at Palo Alto. Our menu offers traditional American dished focused on using locally sourced ingredients, offering both indoor and outdoor seating for breakfast, happy hour, and casual dining.
Mon-Friday:
Breakfast: 6am-9:30am
Dinner 5pm-9pm
Sat:
Breakfast: 7am-10am
Dinner: 5pm-9pm
Sun:
Breakfast: 7am-10am
Closed for dinner.
Do you have a gym?
Yes, our fitness center is open from 5am to 10pm.
Do you have laundry at the hotel?
Yes, we have a coin-operated self-service laundry room.
Do you have a business center?
No, we do not.
Is wifi free?
Yes, internet in the rooms is free with Hilton Honors. Just connect with your last name and room number.
Do the rooms have a microwave and refrigerator?
Yes, all rooms have them
Can Hilton Garden Inn Palo Alto accommodate multi-day conferences or retreats?
Yes, our hotel is well-equipped for multi-day events, with group room blocks, catering packages, and tech-enabled meeting rooms to ensure a seamless experience.
Does the hotel offer outdoor event space?
Yes, we offer a charming outdoor patio area that can be reserved for casual receptions, cocktail hours, or social gatherings.
Is parking available for event attendees?
Yes, we offer ample on-site parking, including group/bus parking options for larger events.
Can dietary restrictions be accommodated in catering menus?
Absolutely. Our culinary team can customize menus to accommodate vegan, gluten-free, kosher, or allergy-friendly needs.
Can I host a wedding reception at Hilton Garden Inn Palo Alto?
Yes, the hotel accommodates wedding receptions with an experienced event staff, and customizable event spaces and catering options.
Are there any virtual tours available for Hilton Garden Inn Palo Alto's event spaces?
Yes, a virtual tour of the hotel's event spaces is available on their official website to help you plan your event
Do you have a pool?
Yes, we have an indoor heated pool and hot tub open from 6am to 10pm.
Is the Hilton Garden Inn Palo Alto accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
What are the check-in and check-out times at Hilton Garden Inn Palo Alto?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel allow pets?
Yes, dogs and cats are allowed with a fee: $75 for 1-4 nights and $125 for 5 or more nights, with a maximum of 2 pets per room.
What dining options are available on-site at Hilton Garden Inn Palo Alto?
The hotel features The Kitchen at Palo Alto restaurant, serving breakfast and dinner with a focus on locally sourced ingredients and offering both indoor and outdoor seating.
Is there a fitness center available for guests?
Yes, the hotel has a fitness center available for free from 5 AM to 10 PM, including equipment like elliptical machines, free weights, treadmills, and weight machines.
Does the Hilton Garden Inn Palo Alto offer parking and what are the options?
Yes, self-parking is available with a fee of $20 per day.
Are there any environmentally friendly programs or certifications at the hotel?
Yes, the hotel holds ISO14001 and ISO50001 eco certifications, participates in energy conservation programs, and offers recycling programs along with compostable food containers and cutlery.
How can guests access local attractions or transportation near the hotel?
The hotel is close to many points of interest like Stanford University (3 miles), Stanford Shopping Center (3.5 miles), and Googleplex (4.5 miles). It is also near the VTA Rapid 522 Bus station, providing easy transit options for guests.
What nearby shopping and dining options are available close to Hilton Garden Inn Palo Alto?
Guests can visit the Stanford Shopping Center less than 10 minutes away for upscale shopping and dining, or enjoy local restaurants such as Hobee's and various nail spas nearby.
Are there event spaces at Hilton Garden Inn Palo Alto, and what amenities do they offer?
Yes, the hotel has five meeting rooms and charming outdoor patio areas suitable for receptions and social gatherings, with catering services that can accommodate various dietary restrictions and group sizes.