Nightmare experience at “The Knoll”. Had a stay booked with them about a month ahead of time. I went so far as to confirm the reservation with the hotel over the phone. Upon arriving the hotel stated they had not received payment for my booking and charged me almost double the booked price, AFTER I gave my card to them. Absolutely no mention of this prior to giving them my card, just that I would be responsible for “taxes and fees”. I was then told there was no way to cancel this charge and so would need to speak with their hotel accountant who was gone for the day. The price discrepancy was blamed on the booking service and the hotel took no corrective action. Do not stay here.
DE
Dave Ellis
Nov 8, 2025
4.0
The hotel is fine. What I didn’t like is paying $19 per day for parking based on the location being nothing special. It's on a busy street across the street from a Home Depot and a Target.
JK
Jeremy Kushner
Oct 25, 2025
5.0
Great value hotel close to the center of Napa. Decent restaurant and bar as well.
Hard to find better options at this price point.
JK
John Kelsey
Oct 18, 2025
5.0
Close access to Silverado trail.
TM
Thomas Madsen
Oct 13, 2025
1.0
Hotel was fine but a member of the hotel staff came into our room while we were in there despite them knowing we were in the room. We later learned that this happened to a few guests that day. The front desk said they would do something about it but never did. Also said the manager would reach out after the visit but never did.
Frequently Asked Questions About The Knoll Hotel Napa Valley, Tapestry by Hilton
What are the check-in and check-out times at The Knoll Hotel Napa Valley, Tapestry by Hilton?
Check-in time is 4:00 PM and check-out time is 11:00 AM at The Knoll Hotel Napa Valley, Tapestry by Hilton.
Is The Knoll Hotel Napa Valley pet-friendly?
Yes, The Knoll Hotel Napa Valley welcomes both cats and dogs as pets.
Does the hotel offer free Wi-Fi for guests?
Yes, The Knoll Hotel Napa Valley provides free Wi-Fi in public areas along with public internet terminals.
Are there any accessible features available for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible overall.
Does The Knoll Hotel Napa Valley have a fitness center?
Yes, there is a fitness center available for guests at The Knoll Hotel Napa Valley.
What dining options are available within The Knoll Hotel Napa Valley?
The hotel features one on-site restaurant for guest dining.
Is parking available at The Knoll Hotel Napa Valley and what type?
Yes, self-parking is available for guests at the hotel.
Are there any family-friendly amenities at The Knoll Hotel Napa Valley?
Yes, the hotel is kid-friendly and housekeeping services are available to assist families.
What nearby hotels can guests consider if The Knoll Hotel Napa Valley is fully booked?
Nearby hotels include Rootstock Kitchen & Bar, Cambria Hotel Napa Valley, and Hawthorn Suites by Wyndham Napa Valley.
What nearby dining options are there to explore around The Knoll Hotel Napa Valley?
Guests can explore nearby dining at Smokey's and The Oyster Guy (American and seafood), La Cheve Bakery and Brews (Mexican and beer bar), and The Habit Burger Grill (burger and fast food).
What nearby shopping and entertainment venues can guests visit around The Knoll Hotel Napa Valley?
Guests can visit Michaels for arts and crafts, Marshalls & HomeGoods for retail and home goods, and Hunter Gatherer for shopping and brewery experiences.