Hampton Inn & Suites Napa

Reviews

• VA

  Viktoriya Adamovskaya

  5 days ago
  1.0
  We booked this hotel for the first time with my friend and chose it to celebrate New Year’s Eve. We traveled from far away and were really looking forward to spending New Year’s in a comfortable and pleasant atmosphere at your hotel. Unfortunately, our impression was spoiled right from check-in. At the front desk, we were greeted by a very unfriendly employee. I would like to remind you that the front desk is the face of the hotel, and first impressions matter a lot. Sadly, in our case, there was no smile or welcoming attitude at all. We don’t remember her name, but she was a petite woman of Asian appearance. It was she who told us that breakfast on January 1 would be served from 7:00 am to 10:00 am. We trusted this information and did not double-check it. We were also unpleasantly surprised by the condition of the bathroom amenities in our room: the shower gel, shampoo, and soap were almost empty and clearly had not been refilled before our arrival. All of them ran out after the first use, which does not meet hotel standards. Later that evening, we ordered pizza delivery. We waited for a very long time, and when the courier still hadn’t arrived, we called the front desk to ask whether he had come. The same employee replied to us rudely, saying that the courier had already arrived and that she had sent him to our room. However, the courier never came — apparently, he was sent to a different room. As a result, we were left without dinner on New Year’s Eve. The most unpleasant situation happened the next day. We came to breakfast around 9:30 am, as we were confident it was served until 10:00 am. However, we were told that breakfast was already over and that on weekdays it is served only until 9:00 am. After that, the general manager came out and repeated the same information. We explained that we had been told different hours by the front desk employee the day before, but unfortunately, there was no apology. Instead, we were taken to the kitchen and given leftovers from breakfast, and the tone of communication felt as if it was our fault that we missed breakfast. We would like to separately mention the kitchen staff member — she was very kind, attentive, and repeatedly offered us different food. Her attitude was the only truly pleasant moment during our stay. However, as you can understand, we paid for a proper breakfast in the dining area with the ability to choose what we wanted, not for leftovers in the kitchen. Unfortunately, our first experience staying at your hotel was extremely disappointing. We sincerely hope that management will pay attention to the quality of service, the work of the front desk staff, and communication with guests so that similar situations do not happen again.
• PH

  Paul Hundal

  Jan 3, 2026
  5.0
  The staff was very accommodating Immensely impressed by the service.
• VP

  Victoria P.

  Dec 28, 2025
  4.0
  Overall I had a pretty good stay. I find the 1-Queen room to be spacious. Though there's only one luggage holder, I appreciate that there's two ottomans for other guests to put their luggage on if needed. I found the beds to be comfortable, though I could use firmer pillows. But I slept fine nonetheless. I also liked that they used wired shelves that pull out so your clothes don't smell like wood. The bathroom is also spacious with plenty of counter space. The shower pressure was fine. And the amenities were refillable, which I appreciate. I didn't use much of the shower amenities, just the hand soap and body lotion which were of good quality. I also appreciate that there was more than one towel hook! I find it so annoying when rooms that can accommodate 4 guests only have one hook the bathroom. The only negative comment I have about the bathroom is that the water bottles are there. I don't think that's sanitary... I highly doubt they are replaced if the last guest didn't use them. And if they are replaced, then that's a waste of water and plastic unless they use the water elsewhere. I just don't think any food/drink item should be near a toilet. The area around the hotel is okay. The rooms that face the west have a nice view of the park and river. I even saw a hot air balloon land right outside! The hotel is next to a strip mall where Carabao, which is the top 25 restaurants in Napa, is located. There's also a cute coffee shop, other eateries, and a movie theatre. The only issue is that it's poorly lit at night and there is are unhoused people nearby so it doesn't feel safe walking that short distance. I would probably stay somewhere close to downtown next time, but the Hampton is a good option if you're on a budget.
• BL

  Begoña Cases López

  Dec 13, 2025
  5.0
  Estupendas habitaciones, muy céntrico en el valle, disponen de un pequeño supermarket que va muy bien si llegas tarde, Todo está cerrado prontito
• LB

  Leslie Kilby Black

  Nov 28, 2025
  5.0
  Very very good! Excellent value. I’d stay here again. Top floor, corner room very quiet, clean and huge- like a studio apartment!. Would be easy to stay here say a couple with a child or a few people traveling together as the kitchen and the bathroom area areas are separated and the small living room loveseat I think folds out not sure. Quick winter trip so didn’t use any amenities. Staff nicest ever. All sp easy and efficient. Right by my Mom’s retirement community. If you’re looking to be in the heart of the actual Vines you’re not quite in it here but you’re very close “down valley”, Not far from where you can catch the wine train and from Oxbow in the beginning of the Silverado Trail . And it’s a pretty good location for a bottle rock.

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