Business Details
About
HotelHampton Inn
Daily Mandatory Charge includes: CA tourism assessment
The new Hampton Inn & Suites Mission Viejo hotel, located just off Interstate 5, offers welcoming space for your event, an outdoor courtyard with waterfall beside the pool, and a modern breakfast area with large windows and a cozy fireplace.
This hotel, situated in a residential-small business neighborhood, is just a mile from The Shops at Mission Viejo, Mission Hospital, Saddleback College and Arroyo Trabuco Golf Club. Laguna Niguel/Mission Viejo Metrolink Station is less than a mile away while John Wayne Airport/Orange County (SNA) is 18 miles from our distinctive hotel.
Invite up to 130 guests to your Mission Viejo meeting, bridal shower or birthday party at our venue, comprising 800 square feet, WiFi and A/V equipment for rent. Overnight guests enjoy our free hot breakfast, free WiFi and access to the pool and whirlpool spa and fitness and business centers. Enjoy lunch or dinner at the nearby Cheesecake Factory, Rockfire Grill or Stacks Pancake House. Quick snacks are available from the 24-hour convenience shop.
Choose from a queen- or king-sized clean and fresh Hampton bed® in your guest room, featuring free WiFi, HDTV and coffee/tea facilities. We also have cribs available. Some rooms have sofa beds, tubs instead of showers or roll-in showers, and mini-refrigerators. Upgrade to a studio suite for more space and a microwave.
Our Hampton Inn & Suites Mission Viejo hotel team is ready to make your stay relaxing and comfortable. Come see us
Location
Hampton Inn & Suites Mission Viejo
28682 Marguerite Pkwy, Mission Viejo, CA
92692, United States
Hours
Reviews
4.3
582 reviews
5 stars
367
4 stars
113
3 stars
39
2 stars
17
1 star
46
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer service experiences varied widely, with some praising friendly and helpful staff, while others reported rude and unprofessional behavior from front desk personnel.
Cleanliness
Most guests found the rooms and common areas to be clean and well-maintained, although a few noted issues with odors and cleanliness in specific instances.
Breakfast Quality
The complimentary breakfast received mixed reviews; while many enjoyed the variety and quality, some found it lacking in healthy options and slow to be replenished.
Location
The hotel is conveniently located near the freeway and local attractions, which guests appreciated, but some noted noise issues from nearby traffic.
Reservation Issues
Several guests experienced problems with reservations, including unexpected deposits and difficulties with third-party bookings, leading to frustration.
- TJTiffany Johnson1 day ago1.0Our stay at the Hampton over the weekend was what you could say awful, completely grotesque, unacceptable and very frustrating. From the beginning, the cleaning service left us surprised and frustrated when we only expected a pleasant stay. I expected more from them, but unfortunately there were specific things that left me dumbfounded. First? The rooms were not well cleaned (we found cleaning towels) and then we asked for service from the housekeeper to the room, when we returned we expected to find a good service but it was surprising because the pillowcases and sheets seemed to be the same that we had used the night before. Completely unhealthy and grossly unacceptable in any hotel, much less in a well-known chain. Secondly, we tried to address the problem with the one who seemed to be "in charge" to whom we repeatedly encountered through the elevators but she had a contemptuous and ignorant attitude with all the guests and apparently with the staff colleagues who worked that weekend. She did not speak English, and it was impossible to clearly communicate our concerns and much less any resolution. But despite the language barrier, the mere lack of care and concern on the part of this manager and to name her in the first place, made our stay uncomfortable and stressful, completely ruining what should have been a relaxing weekend. The experience was honestly very disappointing and worrying from the point of view of hygiene and relations with the guests. We expected more from them, since we have stayed in their other locations. I would not recommend this hotel under any circumstances until serious measures are taken to improve cleanliness, clothing hygiene and, most importantly, customer service. Such a stay should not occur in a hotel that is supposed to maintain recognized quality standards. Clearly, all this starts with the manager and how she leads her team, while others seem to at least do the job and are more willing to communicate unlike this person we find. We hope the manager can address this as soon as possible so that this place is better overall.
- MCMICHAEL CRAWLEY5 days ago3.0I walk in at 10pm. Book a night of sleep stroll in at 10pm. Check in in under 5 mins. Walk to my room. Clean cozy and nice. A+ Experience so far. I wake up at 2am parched like the desert sand. Scour my room for water. Not a drop. Not even a bottle. No snacks. Nothing in the mini bar. I walk down (ugh) to the front desk. Very nice people. And get a water bottle ($10) . Lol. Highway robbery. Water in a hotel toom is a basic human necessity for your "guests" . Please fix this. Sincerely, your fellow human being .
- MMMj MorganDec 31, 20255.0Very happy with Hampton Inn & Suites.
- D9Dan G 959Dec 26, 20255.0We always stay here when visiting kids. Clean nice rooms. They are a bit stingy with the gold snacks.
- ZZzakDec 18, 20255.0Excellent experience with front desk staff and the property is very nice and surrounded by lots of restaurants and shopping. Highly recommend.
Frequently Asked Questions About Hampton Inn & Suites Mission Viejo
What are the check-in and check-out times at Hampton Inn & Suites Mission Viejo?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is parking available for guests at the hotel?
Yes, self-parking is available for free at the hotel.
Does Hampton Inn & Suites Mission Viejo allow pets?
Yes, the hotel welcomes both cats and dogs.
What breakfast options does Hampton Inn & Suites Mission Viejo offer?
The hotel offers a complimentary buffet breakfast for guests.
Is there a fitness center available at Hampton Inn & Suites Mission Viejo?
Yes, there is a free fitness center available to guests with equipment such as elliptical machines, free weights, treadmills, and weight machines.
Are there business facilities at the hotel?
Yes, the hotel has a business center and one meeting room with WiFi and A/V equipment available for rent.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and an elevator.
Does the hotel provide free WiFi?
Yes, free WiFi is available in public areas and there is a public internet terminal onsite.
What nearby places can guests visit for dining options?
Guests can enjoy meals at nearby restaurants such as The Cheesecake Factory, Rockfire Grill, Stacks Pancake House, BurgerIM, and Nono's Mexican Food.
How can guests access the hotel from nearby transit options?
Guests can conveniently use the Laguna Niguel/Mission Viejo Metrolink Station located less than a mile away to reach the hotel.