Hotel La Jolla, Curio Collection by Hilton

Reviews

• TE

  Two Rivers Explorer

  Jan 4, 2026
  3.0
  My stay at this hotel was disappointing overall, especially given the price point and the expectations that come with the Curio Collection by Hilton name. The most frustrating issue was the lack of transparency around fees. A $45 nightly parking charge was not disclosed during booking on Expedia, and I only learned about it after arriving at the property. Mandatory fees like this should be clearly stated upfront—discovering them later feels misleading and erodes trust. Unfortunately, the experience went further downhill when I decided to shorten my stay. Despite checking out early, the hotel refused to provide any refund or adjustment, showing little flexibility or willingness to work with the guest. While I understand policies exist, the rigid handling—especially in light of undisclosed fees—left a very poor impression. For a Curio Collection property, I expected a more refined experience and better guest-focused service. The location is convenient for La Jolla, but location alone doesn’t compensate for surprise charges and inflexible customer service. Had pricing been transparent and guest concerns handled with more consideration, my impression would have been very different.
• NN

  Natalie

  Dec 28, 2025
  1.0
  I stayed at this hotel in December for a wedding and accidentally left my Shark FlexStyle and hair straightener in the room after checkout—items valued at over $300. I called the hotel just a few hours later to report this, but was told nothing had been found. Despite multiple follow-up calls over several days, I received evasive responses and no resolution. The lack of accountability and communication was extremely disappointing, especially considering the cost of staying at this hotel. I would expect more trustworthy staff and better handling of guests’ lost belongings.
• SD

  Siddharth Doshi

  Dec 26, 2025
  2.0
  I stayed here for a few nights in November, unlike other posters, I thought the rooms were nice, custodial staff were helpful, and combined with the great location, would have given 5 stars. Unfortunately, you can't trust them to accurately invoice or communicate charges, which is one of the basics of running a business, which is a shame as it could otherwise be quite a nice place. People staying here should check their invoices with a fine tooth comb to make sure any discrepancies around their various opaque costs are picked up. They charged incorrectly for certain credits/restaurant fees, which they only corrected after we spent our own time checking and then called them out on it afterwards. They also don't communicate true costs accurately. When checking-in I was told that parking would be $45 for the stay and could be covered by various credits. It actually ended up being $45/night - which would've been fine if they were up-front and clear about it. We shouldn't have to comb through the website to double check everything we are told by staff. While this communication could have been an honest mistake by them, but when I brought this up after the stay, instead of acknowledging this and trying to rectify, they brusquely told us "there is no proof we said this". Technically legal but pretty disappointing and rude, definitely not what you'd expect from a high-end place. People should request written confirmation of every single charge they mention beforehand to avoid being mislead.
• MN

  Matthew Nanes

  Dec 8, 2025
  2.0
  My second stay here will unfortunately be my last. First, the good: location is excellent, rooms are nicely renovated and holding up well compared to some other nearby hotels, and most of the restaurant and hotel employees are lovely. Unfortunately I experienced billing issues on both stays, which were compounded on my most recent stay by the manager taking a rude, combative approach when I asked for an explanation. You can see from other recent reviews that this is his typical attitude; it wasn't a one-off. On both of my stays, my room rate on the final bill was much higher than what I had booked directly through the Hilton website. Both times required multiple attempts and surprising persistence to get it resolved. This time, when I went to check out a few hours after bringing the mistake to their attention and asked if it had been resolved, the manager simply said "yes, I made a rate adjustment." No apology for the mistake or explanation, as if he thought he was doing me a favor. We then had the most bizarre and needlessly combative conversation about how the resort fee (note that this is not a resort and has no grounds or amenities, but they charge a resort fee anyway) and Hilton diamond food & beverage credits can be used. There are inconsistencies between what the customer-facing Hilton terms say and what this hotel's own policies allow, and the manager has clearly had this argument many, many times with many guests. He had already decided I was wrong before he even heard my question, and kept interrupting me when I tried to express why I thought the bill was wrong. He told me I was "bugging him" for asking for clarification.
• BO

  Beatrice Ok

  Dec 4, 2025
  2.0
  I am writing to share my recent experience at Hotel La Jolla, Curio Collection by Hilton, during my stay from Saturday, November 29, 2025, to Thursday, December 3, 2025. I booked my reservation through Expedia. I arrived a day early because my sister had a reservation for Friday, November 28, 2025, and I stayed with her that evening. Beginning Saturday, I checked in under my own reservation, and we continued sharing the same room. During my stay, I requested to upgrade to an oceanfront room. I was informed by Daniel Rodriguez, the manager, that no oceanfront rooms were available and that the hotel was not obligated to accommodate upgrade requests made through third-party reservations. His statement and tone were unexpected and concerning. Before speaking with Daniel, I waited in line for approximately 20–30 minutes, despite being the only guest in line. I asked the front desk receptionist if someone was available to assist, but no one came out until other guests arrived—at which point Daniel immediately came to the desk. When the receptionist asked him about the oceanfront availability, Daniel responded that my request could not be granted because my booking was through Expedia. I also asked about the pool and resort credit amenities, and he replied, “Like it says on the flyer…”, in a dismissive and condescending manner. His attitude throughout our interactions felt unprofessional and discourteous. On December 3, I called to request a late checkout because I was experiencing stomach discomfort after dining at the hotel’s restaurant. Daniel denied the request, stating the hotel was “over capacity,” which did not appear to be accurate as the hotel was visibly quiet. Once again, he was not accommodating. At checkout, Daniel was at the front desk. I reviewed my final bill and noticed a charge of $400 for taxes and fees. When I asked him for clarification, he again spoke in a condescending manner, explaining that I was charged $30 per day and credited $30 per day for use at the hotel restaurant. When I asked if I could still use my credit, he incorrectly stated that the restaurant was closed at 11:00 a.m. I informed him that the restaurant closes only between 2:00–3:00 p.m. and remains open otherwise. He then said he would “do me a favor” by allowing me to use my daily credit, which came across as both inaccurate and dismissive. I expressed directly to him that I felt he treated both me and my guest poorly. As a Hilton Honors member, I was extremely disappointed by the service I received from the manager during my stay. I intend to contact Hilton Honors and formally report this matter.

Frequently Asked Questions About Hotel La Jolla, Curio Collection by Hilton