Home2 Suites by Hilton Hayward

Reviews

• SC

  Sophie Ca

  Oct 18, 2025
  5.0
  I stayed there for a conference. The room was very clean and spacious, equipped with ceramic dishes, plates, cups, and stainless utensils. Not many people were there so it was quiet. I watched a couple of episodes of my favorite show on the big screen TV. I enjoyed a breakfast waffle, eggs, and fruits. Coffee was great too. Thank you!
• JG

  Janielle Gutierrez

  Oct 13, 2025
  5.0
  The staff was very friendly and super helpful. The room was huge and very clean.
• EA

  Erasmo Andrade

  Oct 3, 2025
  2.0
  The hotel is marked as pet friendly, and I got insect bites at my feet under the blankets, then, the hand soap, the body wash and the shampoo is the same product, I had to buy a soap and a shampoo because it irritate my skin. And the last thing, there was this constant noise inside the bathroom, like a little buzz, it was annoying. The breakfast is clean, is very simple but good. The pillows are really uncomfortable. My experience wasn’t the best, for a business trip, I was hopping to rest but It wasn’t my best experience.
• DD

  Dermot Donnelly

  Sep 30, 2025
  1.0
  Disappointing stay with my family. We had ants all over our room. They didn't honor their policy or make any effort to follow up with us. All they did at the reception desk was provide lip service. I followed up with an email to the manager and got no response.
• DA

  Danielle Arciniega

  Sep 28, 2025
  1.0
  We recently stayed at Home2 Suites by Hilton Hayward for the second time, and unfortunately, this visit was far from the positive experience we had the first time. During our stay, I woke up in the middle of the night to use the restroom and discovered our room was infested with ants. As someone who is very particular about cleanliness, I always disinfect hotel rooms thoroughly with Clorox wipes and Lysol upon arrival, and there were no visible signs of ants at check-in. It seemed like they only came out during the night. When I got up again at 5 a.m. to start getting ready, the ants were everywhere, including the kitchen counter, in the bathroom (including the shower and toilet), on the tabletops near the couch, and even near the bed. My husband had to wake up early to clean the area where I was getting ready, which was especially frustrating since he hadn't gotten much sleep. He reported the issue to the front desk. The receptionist asked if we wanted housekeeping to clean the room, but since we were checking out that day and had already dealt with most of the ants ourselves, he declined. He requested to speak with a manager but was told the manager wasn’t available. We were told the manager would be informed and would get back to us. We had breakfast in the lobby and asked again at checkout if we could speak with someone, but once more, we were told the manager was unavailable. My husband referenced the hotel’s guarantee posted on the lobby, stating: “We guarantee an engaging experience and clean, comfortable accommodations. If you aren't completely satisfied, let us make it right or that night's on us.”, and asked if the room could be comped. The receptionist said no, and that the best they could do was offer points. Since then, we have attempted to reach a manager multiple times by phone and email, with no response. We’re extremely disappointed in both the cleanliness of our room and the lack of follow-up or accountability from management. This was not the standard we expected from Hilton. We hope Home2 Suites takes this feedback seriously and improves both their pest control and customer service.

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