SureStay by Best Western Fairfield Napa Valley

Reviews

• DW

  Dannica Wallace

  Mar 14, 2026
  1.0
  The best are super uncomfortable the tv did not have more than 10 channels the place is super rundown I wouldn't even call this a hotel i would call it a motel I had my daughter go outside to pick up our food and she saw people shirtless smoking (in a non smoking area) and drinking the door has a super non safe locking mechanism the bathtub had no plug and when I went to the office to ask for one and they gave me a face towel and said they didn't have anymore the people outside were mostly homeless that looked like they were on drugs i dont feel safe going with my daughter and me because of how many people theire was
• BM

  BOO MONTANO

  Mar 5, 2026
  4.0
  I have stayed here multiple times and I've had good stays and bad stays. I've had to change rooms a couple of times cause the t.v. or something else wasn't working. The rooms are really not that clean and the bathrooms are not updated at all. The front desk people are friendly and very accommodating though.
• LL

  Liverman

  Feb 28, 2026
  1.0
  I came to Fairfield for a couple of days to attend my brother's funeral. I arrived a little early before the 3 pm check in time. Management told me to come back a little later. No problem. When I returned around 5 pm to check in, the person at the counter told me that she did not have any clean rooms available despite the fact that I had a reservation. I was really surprised. Just then, one of the cleaning ladies entered the office and said a room was ready. The room had paint chipping off the wall. No microwave. The TV remote did not work and there were some secthy people hanging around the area. I made a big mistake staying at this Particular Sure stay by Best Western. Definitely would not recommend it to anyone.
• DY

  Daniel Yarbrough

  Feb 23, 2026
  5.0
  Great economic choice, employee aubrey facilitated quite possibly the best custome service during the check-in process. Rooms are small but well kept with modern amenities. No glory hole but electric charging next door so hay
• CK

  Conner Kurtz

  Feb 11, 2026
  1.0
  I'm not normally very picking. I look for a clean room with a fridge and a shower that I can use to work in and sleep in. This room was shockingly bad and I would not use it again. The shower was damaged and falling apart, with a hole in the wall and a false bottom covering up most of the rust and damage but preventing it from draining correctly. It also never got above slightly warm, and I don't normally like my showers very hot. The bed was okay, but the pillows were extremely crinkly and plasticy, which made moving at all super disruptive. The outlets were smashed so only 2 of them worked, there was no iron in the room (they told me they removed them with no further clarification), and one of the light switches was stuck and would sometimes turn itself off. There was also a full inch gap under the door, so you could hear and smell the freeway all night, not to mention any safety concerns. The TV was mounted at an angle, the floors were warped, and the wall paint was peeling. Also, I normally wouldn't hold this against a hotel as a one-off, but their wifi cut out for 3 hours in the middle of the day, which made working out of their hotel very difficult, as they had no explanation or timeline for it coming back. Overall there was very little to like about this hotel, and it is far and away the second worst hotel I've ever stayed in. Do not stay here.

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