Business Details
About
Hotel
At the SureStay by Best Western Fairfield Napa Valley in Fairfield, CA, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Location
SureStay by Best Western Fairfield Napa Valley
3331 N Texas St, Fairfield, CA
94533-9715, United States
Hours
Reviews
3.2
217 reviews
5 stars
74
4 stars
24
3 stars
39
2 stars
28
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and helpful, with specific mentions of individual employees providing excellent service.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms, and common areas, as well as pest issues.
Amenities and Maintenance
Guests reported that advertised amenities like the pool and breakfast were often not available or poorly maintained, leading to disappointment.
Safety Concerns
Several reviews expressed concerns about safety, citing the presence of questionable individuals around the hotel and a lack of security.
Value for Money
While some guests felt the hotel was a decent option for the price, many others felt it did not meet expectations for quality and comfort.
- GCG.Dionne CEONov 16, 20251.0ROOM HAD ROACHES SMH...We didn't even set our bags down and returned to the office for a refund. We were told the regional manager had to approve the refund so depending on that answer I will update the review about customer service. The ladies on the office were very polite and apologetic. With a 200$ cash deposit you would think you could enjoy your night ROACH FREE. *would add pics if I could*
- JJJaxxOct 29, 20255.0They have a new property manager, she is really friendly and easy to talk with. The staff is very friendly and don't tolerate any nonsense. I'm sure you'll enjoy your stay here.
- BPBrandy ParkerOct 3, 20251.0This place is really rundown. The staff that work there are extremely nice. The breakfast is very poor. The pool is not maintained. The hot tub is broken. There’s no pool towels. I was given stained Towels that are for The rooms bathroom floors. There’s no ice machine. There’s really sketchy people all along the hotel doing a lot of drugs passed out in their cars and sketchy people staying at the hotel. The air conditioner in the room is extremely loud. It was quiet through the night, considering the stuff that goes on outside the hotel.We will never stay at this hotel ever again. If you have a family, I would not consider staying here. It’s really unfortunate that this place is awful as it is.
- EOesther ortegaSep 21, 20251.0Estuvimos en septiembre no hay máquina de hielo u en el desayuno se acabaron los cuchillos así que tuvimos que utilizar la cuchara para untar el queso
- TPTrinity PasalichAug 28, 20252.0Awfully nothing functions like in the photos pool and spa are hazardous and not functioning at all the whole gated area the county should lock it up and force the motel to fill it in with concrete if they are not going to keep up proper Maintiance of the Space they advertise with really old photos falsely . People make there stay selections based on those photos alot of the time and it's fraudulant to advertise old good photos of not useable amenities at a location &yet they just don't think the laws apply to there type of business. Or no body has suited them in court yet . I think it's about time they pay there customers back for the money they spent staying at these fake locations & shut them down once and for all
Frequently Asked Questions About SureStay by Best Western Fairfield Napa Valley
What are the check-in and check-out times at SureStay by Best Western Fairfield Napa Valley?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is there an elevator available for guests at the hotel?
Yes, the hotel has an elevator available for guest use.
Does the hotel offer free Wi-Fi to its guests?
Yes, free Wi-Fi is available throughout the property.
Are children allowed to stay for free at SureStay by Best Western Fairfield Napa Valley?
Yes, kids aged 12 and under stay free at the hotel.
What parking options are available for guests?
Free self-parking is available on site for guests.
Are there any recreational amenities, such as pools or hot tubs?
Yes, the hotel features one outdoor pool and a hot tub for guests to enjoy.
Is the property smoke-free?
Yes, SureStay by Best Western Fairfield Napa Valley is a smoke-free property.
What housekeeping services are provided by the hotel?
Housekeeping services are available daily at the hotel.
Is there an on-site vending machine for snacks and drinks?
Yes, vending machines are available on the property.
What nearby dining options are available close to the hotel?
Nearby dining options include Texas Roadhouse for steakhouse cuisine, Totto Ramen and Sushi Bar for Japanese food, and Panda Express for quick Chinese meals.
Are there nearby coffee shops where guests can relax or grab a drink?
Yes, Starbucks is located nearby for convenient coffee and snacks.
What local amenities could guests visit near the hotel?
Guests can visit Loop Neighborhood Market for convenience shopping and Fairfield Fit Body Boot Camp for fitness activities.