Business Details
About
HotelHilton
Daily Mandatory Charge includes: California Tourism Fee
Renovated in 2021. Free WiFi. Secured and paid parking. Complimentary fitness center and business center. Restaurant. Lounge. 24-hour gift shop. Meeting Rooms. Coin Laundry. Dry Cleaning.
Great views of San Francisco Bay. Centrally located between San Francisco, Oakland and Berkeley.
Location
Hilton Garden Inn San Francisco/Oakland Bay Bridge
1800 Powell Street, Emeryville, CA
94608, United States
Hours
Reviews
4.0
2,054 reviews
5 stars
912
4 stars
670
3 stars
254
2 stars
85
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being friendly and helpful while others were reported as rude and unprofessional.
Hidden Fees
Many customers expressed frustration over unexpected charges for parking, breakfast, and other amenities, leading to dissatisfaction with the overall value.
Room Quality
While some guests appreciated the cleanliness and comfort of the rooms, others reported issues such as noise from the highway, poor ventilation, and inadequate lighting.
Location
The hotel is praised for its convenient location near San Francisco, but some guests noted that the surrounding area lacks amenities and can feel unsafe.
- SKSteve KissingerDec 15, 20254.0Always a great time here. The staff is always friendly, courteous and accommodating.
- MEM EDec 7, 20251.0Why is housekeeping knocking on doors at 9:30a when check out isn’t until 11a?
- HTHiten J. ThakkarDec 7, 20254.0It was an overnight stay for a corporate christmas party to avoid late night drive. Breakfast and parking area not free.
- RHRon HDec 4, 20255.0My go to place for the East Bay
- RLRGL LUNANov 16, 20251.0I have been hold for 45 minutes. I tried the front desk thru our room phone. It just clicks when it answers 3 x in a row. I was put on hold calling their direct line. Two women are in the front desk. We will never stay here again. Obviously, they are not answering the phones. So as not have to work to service the guest. Hopefully, the manager takes notice of this review. We just need a question to answer. Service is a commitment? HA! IT'S NOW 44 MINUTES. Do not book this hotel.
Frequently Asked Questions About Hilton Garden Inn San Francisco/Oakland Bay Bridge
What are the check-in and check-out times at Hilton Garden Inn San Francisco/Oakland Bay Bridge?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Hilton Garden Inn San Francisco/Oakland Bay Bridge?
Yes, both cats and dogs are allowed, and pets are welcome.
What parking options are available at the hotel?
The hotel offers secured paid parking as well as self-parking options.
Is there a restaurant or bar on the hotel premises?
Yes, there is one restaurant and a bar/lounge available for guests.
Are the hotel facilities accessible for guests with mobility needs?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
What sustainability practices does Hilton Garden Inn San Francisco/Oakland Bay Bridge follow?
The hotel holds eco-certifications like ISO14001 and ISO50001, uses energy-efficient systems, practices recycling, composts excess food, and bans single-use plastic straws and bottles.
What fitness or recreational facilities does the hotel provide?
The hotel offers a complimentary fitness center, indoor and outdoor pools, and a hot tub for guests.
What nearby dining options are available around Hilton Garden Inn San Francisco/Oakland Bay Bridge?
Guests can enjoy dining at The Garden Grille and Bar and Specialty's Cafe & Bakery nearby, offering American and cafe-style food.
What local attractions can guests visit near the hotel?
Guests can visit Pier 39 in San Francisco, a popular arts and entertainment destination close to the hotel.