Business Details
About
HotelHilton
The Hilton Garden Inn Sacramento Elk Grove, California hotel is easily accessible and conveniently located just minutes from downtown Sacramento, halfway to Reno and Lake Tahoe. The hotel is located at Laguna Pointe Business Park easily accessible to Hwy 99 and I-5, a short drive to other office parks, hospitals, shopping centers and dining and entertainment facilities including: Apple, Airgas, Barbara Morse Wackford Community & Aquatic Complex, Consumnes River College, CSD, California State University Sacramento, Frontier Communications, Kaiser Permanente, International Paper, Methodist Hospital, The Rock Church.
Location
Hilton Garden Inn Sacramento Elk Grove
9241 Laguna Springs Drive, Elk Grove, CA
95758, United States
Hours
Reviews
4.2
795 reviews
5 stars
450
4 stars
196
3 stars
78
2 stars
33
1 star
38
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customers consistently praised the staff for their friendliness, professionalism, and helpfulness, with specific mentions of individuals like Davion and Jackson.
Room Conditions
Many reviews highlighted issues with room cleanliness, outdated furnishings, and uncomfortable mattresses, indicating a need for renovations and better housekeeping.
Breakfast Quality
The breakfast was frequently criticized for being overpriced and lacking variety, with many guests feeling it did not meet expectations for the cost.
Location
The hotel is well-located near restaurants and shopping, which was appreciated by guests.
Customer Service Issues
Some guests reported poor experiences during check-in and issues with room assignments, indicating inconsistency in service quality.
- JGJ Gonzales5 days ago1.0Theres absolutely no way these 5 star reviews are real. We booked a night based on reviews but as soon as we walked in our room, we walked right out. It was purely disgusting. The room smelled like public bathroom, it was dusty and stains everywhere, the bathroom had no toilet paper or toilet paper holder, and there were ketchup packets inside one of the drawers where they have the coffee pot set up. Not a chance in hell I would sleep on the bed inside those blankets. If there was a good thing to comment about, the staff was friendly and granted a refund because they understood the situation. However, I dont think I would ever try this place again.
- ZRZack RossDec 17, 20251.0For $200 a night they want you to pay $18 for a Breakfast.
- H6Hero 650Dec 16, 20255.0Staff was amazing
- ATAshley TallentDec 11, 20254.0It a great hotel with great staffs. Very comfy and beautiful room.
- LJLaura JeanetteNov 26, 20251.0We looked forward to staying here . Hilton even outdated... always have comfortable beds until this one. We were in a King Standard and the bed once we laid down was old and can feel springs coils in spine and hips . There was little mattress left on this bed to feel just mostly pain from the springs and coils . We drove 5 hours 45 minutes one way for a medical procedure. Woke at 5 am to no coffee except decaf and tea pods in room. I go downstairs and there is no coffee so waited till around 5:15 got some fresh coffee to take meds with. Decided to write the manager an e mail was in so much pain. Manager read my e mail and we will get a refund, that is so professional. Thank you. However my spine and hips hurt so bad and a long drive back today with no sleep. Was in no pain yesterday in my back until the old mattress. When we checked in the young man was kind and mentioned a renovation soon... and can understand now after the night of a old mattress that caused a lot of pain. When told the next staff a new young man this morning around 5 a.m. needed coffee and it wasn't ready at 5a.m. no problem waited another 15 minutes and yet told him the mattress was awful too... not being rude at all ..was just it is a very old mattress. Once again was told the place was being renovated soon. The heated pool was cold to cold to be advertised as heated to a temperature that is comfortable... and another couple said the same thing to us that they also knew it was not heated enough to get in si they like us did not get in. Yet want to stay staff is kind... especially checking in. The Manager was quick to respond to e mail. The breakfast was just a regular continental nothing worth $18 per person. We love Hilton and this particular one was not for us ...yet hopeful the renovation will help and the staff is kind and really good in my opinion. Can not hold them responsible for an old outdated mattress that is painful or a mediocre breakfast . That's the Company fault.
Frequently Asked Questions About Hilton Garden Inn Sacramento Elk Grove
What are the check-in and check-out times at Hilton Garden Inn Sacramento Elk Grove?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is the Hilton Garden Inn Sacramento Elk Grove pet-friendly?
Yes, both cats and dogs are allowed at the hotel.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and at the public internet terminal.
Are there any dining options available at the hotel?
Yes, the hotel has one restaurant and a bar where guests can enjoy meals and drinks.
Is parking available at the Hilton Garden Inn Sacramento Elk Grove?
Yes, free self-parking is available for guests.
What accessibility features does the hotel provide?
The hotel offers accessible parking and an accessible elevator, and is mobility accessible.
Are there fitness facilities available for guests?
Yes, the hotel features a free fitness center for guests to use.
Are breakfast and room service available at the hotel?
Yes, breakfast is available and room service is offered to guests.
Which nearby places can guests visit for dining and entertainment?
Guests can visit The Garden Grille & Bar for American dining, and The Spears Gallery for arts and culture activities.
What nearby facilities could be useful for business or academic visitors?
Nearby places such as Consumnes River College, Frontier Communications, and California State University Sacramento provide convenient access for students and business professionals.