Business Details
About
Hotel
Daily Mandatory Charge includes: California Tourism Assessment.
The DoubleTree by Hilton Hotel LAX-El Segundo offers exceptional comfort at an unexpected value. The hotel is located just minutes from the sun and surf of Manhattan Beach, trendy boardwalks of Venice and famed sunsets at Santa Monica. Business travelers are just minutes from numerous large corporations including Boeing, Raytheon, and Northop just to name a few.
Amenities include complimentary shuttle transportation to and from LAX from 6:00 am to 11:00 pm daily. Guests driving in enjoy easy access to the I-405 and I-105, plus easy self-parking upon arrival. Included in each stay is complimentary access to the Jr. Olympic-sized outdoor pool, the poolside patio and fire pit, and our well-equipped 24-hour fitness center.
Our hotel features 216 stylish and comfortable rooms including kings, double queens or junior king suites, all enabled for Digital Key.
Location
DoubleTree by Hilton Hotel LAX - El Segundo
1985 East Grand Ave., El Segundo, CA
90245-5015, United States
Hours
Reviews
3.4
1,557 reviews
5 stars
513
4 stars
376
3 stars
227
2 stars
153
1 star
288
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members, like Abby and Jay, received praise for their friendliness and helpfulness, many reviews highlighted poor service, especially from front desk staff and maintenance.
Cleanliness Issues
Numerous guests reported unclean rooms, including mold, dirty bathrooms, and inadequate housekeeping services.
Shuttle Service
The airport shuttle service was frequently criticized for being unreliable, with long wait times and overcrowding.
Room Quality
Many reviews noted that rooms were outdated, poorly maintained, and had issues such as broken fixtures and unpleasant odors.
Parking Concerns
Guests expressed frustration over the high parking fees and limited availability of parking spaces.
- TMTabi Mahmood2 days ago1.0I stayed at the DoubleTree El Segundo and unfortunately had a very disappointing experience. The biggest issue was a constant bad smell in the room that just wouldn’t go away no matter how much cleaning or freshening was done. It was strong enough to cause a headache and made it very difficult to sleep, turning what should have been a comfortable stay into a stressful one. To be fair, the staff were friendly and genuinely tried to help, but even with their efforts, the problem never improved. It’s clear the issue goes beyond simple cleaning and needs serious attention from management. Overall, despite the good service from the employees, the stay was extremely uncomfortable, and I wouldn’t return until they resolve this ongoing smell problem.
- DDDR TRACI ELIZABETH THOMAS - DTECH6 days ago5.0*****THE BEST TO EVER DO IT ****** ::: With that said, the location is literally within miles of LAX; via, and Airport Shuttle that is the epitome of convenient and accessible. Additionally, the room size is extremely welcoming; as is, sanitary, clean, and hygienic. Moreover, the Staff; Housekeeping; Dietary; and Management are impeccable as well. Lastly, the pricing structure is very affordable; especially, for guests traveling with families, friends, associates, and or colleagues.
- SOSimon OhNov 17, 20254.0Good experience overall. Minor issues I have with this property include the desk in my guest room not having a lamp or any adjacent light fixture or power outlets close to the part with the chair. Not that I needed to watch the TV, there was no remote for the TV or the option to switch it on with the Hilton Honors app. Kudos though for offering a QR code to tip the housekeeping staff using digital payments and I enjoyed the proximity of the property to a light rail station.
- CWCarla WilsonNov 16, 20254.0We’ve stayed here a few times after events at Kia Forum and So-Fi stadium. They’re generous with their chocolate chip cookies and the staff has consistently been friendly! The rooms are stocked with Crabtree & Evelyn products. It’s conveniently located near LAX, but I’m not aware if they have park, sleep, fly packages. There are in room coffee makers. The restaurant menu prices looked reasonable, but I didn’t dine there. The one king bed rooms are spacious, quiet and clean. Housekeeping does a great job!
- RGRoberto GonsalvesNov 15, 20251.0Extremely unhappy with my stay at this hotel. No communication regarding shuttle service . Reception at front desk was not able to contact the shuttle so I had to take an Uber 40 USD. This after a 10 hour long flight. Additionally my room was not clean the bathroom had been used . Hairs on the shower wall . For 200 a night this is unacceptable. When I told front desk in morning not even an apology . She was too busy having a personal conversation with another employee of hotel . I will never stay at a Double Tree again!
Frequently Asked Questions About DoubleTree by Hilton Hotel LAX - El Segundo
What are the check-in and check-out times at DoubleTree by Hilton Hotel LAX - El Segundo?
Check-in time is at 16:00 and check-out time is at 11:00.
Is parking available for guests at the hotel?
Yes, self-parking is available for guests.
Are pets allowed at the DoubleTree by Hilton Hotel LAX - El Segundo?
Yes, both dogs and cats are welcome at the hotel.
Does the hotel offer any accessibility features?
Yes, the hotel provides accessible parking, an accessible elevator, and an accessible pool, and is mobility accessible.
Is there an outdoor pool and fitness center available at the hotel?
Yes, there is a complimentary Jr. Olympic-sized outdoor pool and a 24-hour fitness center available for guests.
What dining options are available at the hotel?
The hotel features 1 restaurant with breakfast available and also has a bar on-site.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available throughout public areas of the hotel along with a public internet terminal.
What nearby places can guests visit for dining around the hotel?
Guests can visit East Grand Bar & Grille and Shakey's Pizza for dining options close to the hotel.
Are there any nearby retail or shopping places near the hotel?
Yes, nearby shopping options include Barbie Truck Tour, Hương Tóc Mạ Non, and Mattel Toy Store.
What nearby services can business travelers find near the DoubleTree by Hilton Hotel LAX - El Segundo?
Nearby business and professional services include Regus Continental Grand apartments, OfficeTeam employment agency, and Avasant business consulting.