Business Details
About
HotelHilton
The Hilton Garden Inn Cupertino hotel is in the heart of the Silicon Valley area of California, and is 10 miles from San Jose International Airport, 45 miles South of San Francisco International Airport and accessible to major freeways and expressways. Our hotel features deluxe accommodations and friendly California service, coupled with charming aesthetics in our lobby, meeting space, restaurant, and public space. Its location is perfect for business and leisure activities within the San Jose, Sunnyvale, Santa Clara and Cupertino vicinity of California.
Location
Hilton Garden Inn Cupertino
10741 North Wolfe Road, Cupertino, CA
95014, United States
Hours
Reviews
4.2
943 reviews
5 stars
499
4 stars
279
3 stars
86
2 stars
34
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Service
While many guests praised the friendliness and helpfulness of the staff, there were significant complaints about rudeness and unprofessional behavior from some front desk employees.
Room Conditions
Guests reported issues with room temperature control, including ineffective heating and air conditioning, as well as noise disturbances from outside and within the hotel.
Cleanliness
Overall, the hotel was noted for its cleanliness, with many guests appreciating the well-maintained rooms and common areas.
Breakfast Issues
Several reviews highlighted dissatisfaction with the breakfast offerings, including high prices and lack of clarity regarding complimentary options.
Location
The hotel's location near Apple Park and various dining options received positive feedback, making it convenient for both business and leisure travelers.
- CHCathy Heyne4 days ago5.0Very nice stay. Room was clean and good. Wake up call good. The only thing we found frustrating was the TV volume issue. Had it turned all the way up and still had to sit directly in front of the TV on the edge of bed to hear it. Even then it was hard to hear stuff.
- EDEvan DickinsonDec 28, 20255.0Clean quiet rooms at a reasonable price considering it's location in silicon valley!
- LHLarry HymerDec 20, 20255.0Excellent staff and the Burger n fries we had for dinner....we're a nice surprise!
- DWDana WeiDec 12, 20251.0Extremely disappointed! Do not choose this hotel unless you want your information to be misused and your stay automatically extended if you do not check out at the front desk. I only booked one night through their website and left early without checking out in front desk. However, two more nights were automatically charged without my notification or consent. The bill increased by over $600 for two extra nights, even though I didn't book or check in for that two night at all. When I tried to call the number they provided to contact someone in charge, the front desk was not only rude but also hung up on me several times. I couldn't get any feedback! I tried contacting them from 8:30 am to 5 pm via email and voicemail, but received no response. I called the front desk again, but received various excuses and statements that the manager was unavailable or too busy, and then hung up. I understand that they were busy and staff can make mistakes in calculations, but I just want to know why there were two extra nights charged on the bill. If it was an employee error, I understand! Then please refund the extra amount. If not, I want an investigation to see if someone else used my information to check in. I'm more concerned about my information security than the extra charges. If the hotel manager truly cares about customer service, He should read my email and voice or contact me to resolve the issue. Do the actual investigation! Instead of letting bad staff ruin a place that should be worth staying in.
- ELE. LewisNov 29, 20254.0This location was convenient for our needs. The rooms were very clean, but the climate controls were confusing, and I didn't like the smell of whatever they used to clean the carpets in the common areas. Those were small issues, but what stood out the most was how genuinely friendly the staff were. Each and every one greeted us warmly and strived to meet our every request. Even going above and beyond to look for a wallet we incorrectly thought we had left behind.
Frequently Asked Questions About Hilton Garden Inn Cupertino
What are the check-in and check-out times at Hilton Garden Inn Cupertino?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is Hilton Garden Inn Cupertino pet-friendly?
Yes, both cats and dogs are welcome at Hilton Garden Inn Cupertino.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are there any fitness or recreational facilities available at the hotel?
Yes, the hotel offers a free fitness center and an outdoor pool.
Is parking available at Hilton Garden Inn Cupertino?
Yes, self-parking is available for free at the hotel.
Does Hilton Garden Inn Cupertino provide room service and housekeeping?
Yes, room service is available and housekeeping services are provided.
What dining options are available at or near the hotel?
The hotel has two restaurants and a bar. Nearby, you can enjoy dining at MOD Pizza for fast food and pizza, Duke of Edinburgh for British cuisine, and Yang's Braised Chicken Rice for Asian dishes.
What nearby attractions can guests visit around Hilton Garden Inn Cupertino?
Guests can visit the New Apple Campus in Cupertino, enjoy music at US Airspace venue, or explore local culture at Arioso and The Hamptons Apartment Homes nearby.
Are there transportation options near the hotel to assist with travel?
While the hotel does not offer airport shuttle or local shuttle services, it is conveniently located near major freeways and expressways. Nearby hotels like Courtyard By Marriott may offer additional transportation options.
What eco-friendly practices does Hilton Garden Inn Cupertino follow?
The hotel uses ISO14001 and ISO50001 certified eco-friendly programs, uses commercial grade disinfectants, offers compostable food containers and cutlery, has a recycling program, and provides eco-friendly toiletries.