Business Details
About
Hotel
Daily Resort Charge includes: Basic guest internet access; self-parking for one vehicle; bicycle rentals (2 hours); beach chairs, umbrellas and sand toys; DVD & board game rentals; video game consoles with assorted games; PressReader access.
On the southern end of Dana Point, find us a short walk to Capistrano Beach. Local eateries, shops, and marine activities at Dana Wharf are all within two miles. San Clemente is a four-mile drive. Los Angeles and San Diego are each an hour away. During your stay, enjoy our pools and hot tub, overlooking the beach. We also offer a fitness center.
Location
Hilton Vacation Club Riviera Beach & Shores
34630 Pacific Coast Highway, Capistrano Beach, CA
92624, United States
Hours
Reviews
4.2
1,418 reviews
5 stars
730
4 stars
405
3 stars
145
2 stars
52
1 star
86
What are people saying?
AI-generated from recent customer reviews
Room Quality
Many guests reported issues with outdated and poorly maintained rooms, including cleanliness concerns and misrepresentation of room types.
Customer Service
Customer service experiences varied; some staff were praised for their friendliness and helpfulness, while others were criticized for being unresponsive or rude.
Location
The resort's location near the beach received positive feedback, although some guests noted noise from the road and train tracks.
Amenities
Guests appreciated the availability of amenities such as free bike rentals and pools, but some reported issues with maintenance and functionality.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in bathrooms and common areas, impacting overall guest satisfaction.
- DCDavid Cantero5 days ago3.0It was very nice but the hotel had no elevator that worked a showing
- WRWalt RobertsonNov 16, 20254.0The elevator is broken. The rooms are clean and have minimal utensils etc. 1 coffee pouch for a week stay. They always hard sell the vacation club-sick of that. Awesome views!
- HJHayley JacobsNov 6, 20251.0Very disappointing experience. It was nearly impossible to reach a live person, and when I finally did, the receptionist was rude and raised her voice instead of helping with a simple billing question. We acknowledged our mistake and just needed clarification, but her attitude was unprofessional and dismissive. Service noticeably changed after we declined the timeshare presentation — suddenly no one was helpful. At check-in, we were immediately pushed into a sales pitch despite arriving tired after a long day of travel with a small child. The pressure and lack of courtesy set the tone for the entire stay. We had been open to learning more about the resort, but the way we were treated completely turned us away.
- RRRod RobisonOct 28, 20253.0We stayed here on Hilton timeshare points. They have tried 4 times now to get us to a "presentation " to try to sell us more points. We've said "no" now 4 times. We're on vacation but feeling more like a mark. Saying "no" once should be enough.
- GGGOct 27, 20252.0I believe that this location intentionally deceives people by showing pictures online of a new modern room and giving people the old rooms. I used the app to book the room and what I realized is that they do not show pictures of the actual rooms, only the newly renovated and nicer options. This is a classic bait and switch and it was very disappointing. The room I got felt like I was at a Hampton Inn from the 90s. Heavy wear and tear on everything. Dark, outdated, drab. When I spoke with the Assistant Manager, Ms. Leon, she was not helpful at all. She told me it was my fault for booking the old rooms. I explained how the rooms were misrepresented online. I explained that I wanted to move into the newer room and she said that wasn’t an option. No apologies, no understanding, just very cold customer service. This place needs to up their game if they want to stay competitive. No wonder they don’t want you to see the old rooms.
Frequently Asked Questions About Hilton Vacation Club Riviera Beach & Shores
What are the check-in and check-out times at Hilton Vacation Club Riviera Beach & Shores?
Check-in time is at 4:00 PM and check-out time is at 10:00 AM.
Does Hilton Vacation Club Riviera Beach & Shores allow pets?
No, pets including cats and dogs are not allowed at this property.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available for guests at the hotel.
What type of pools does the hotel offer?
The hotel features one outdoor pool and a hot tub, but no indoor pools or water park facilities.
Are there fitness facilities available on-site?
Yes, there is a fitness center available for guests to use.
Is there a business center available at the Hilton Vacation Club Riviera Beach & Shores?
Yes, the hotel provides a business center for guest use.
Can I find convenience stores or vending machines on the property?
Yes, there is a convenience store and vending machines available at the hotel.
Is parking available at the hotel?
Yes, self-parking is available for guests at the property.
What nearby attractions can I visit while staying at the hotel?
Guests can visit nearby attractions such as Doheny State Beach for beach activities and camping, and enjoy dining at restaurants like Olamendi's Mexican Restaurant and Good Choice Sushi by the Sea.
How can the nearby Capistrano Surfside Inn and Riviera Shores Resort affect my visit?
These nearby resorts and hotels offer additional accommodation options and amenities that guests can explore or consider for their stay, expanding lodging choices close to Hilton Vacation Club Riviera Beach & Shores.