Four Seasons Resort and Residences Napa Valley

Reviews

• XV

  Xoce Villaseñor

  Nov 10, 2025
  4.0
  Me hospedé en el Four Seasons Calistoga del 29 de octubre al 4 de noviembre, y fue una experiencia verdaderamente increíble. El lugar es espectacular: los viñedos, la alberca, el restaurante Truss y el otro restaurante con estrella Michelin (no recuerdo el nombre, pero ¡wow!), todo superó mis expectativas. En el restaurante Truss, me atendió Claudia Valle, una mesera extraordinaria profesional, amable, bilingüe (inglés y español) y con una calidez especial. Me dio gusto saber que es de Jalisco, cerca de Tequila. También destaco a Jorge, uno de los gerentes, quien siempre estuvo atento a mis necesidades y tuvo gestos realmente bonitos. Subiré fotos y un video para compartir la gran experiencia que viví en este resort, porque cada detalle del lugar invita a relajarte y disfrutar. El único punto negativo fue un gerente llamado Chris (CBA), de perfil americano. Lamentablemente tuvo una actitud muy poco profesional. Mientras esperaba un carrito para que me llevaran a mi habitación, la encargada le indicó al chofer que ya me esperaba; sin embargo, el gerente salió con otros huéspedes recién llegados y, sin siquiera mirar o preguntar, le ordenó llevarlas primero a ellas. Le hice notar (en inglés) que eso no era correcto, ya que yo había solicitado el servicio antes, pero ni siquiera me volteó a ver. Esa falta de empatía y respeto no va con el nivel y prestigio que representa Four Seasons. Creo firmemente que una sola actitud puede afectar la percepción de toda una marca, sobre todo cuando el resto del personal ofrece un servicio impecable. Fuera de ese detalle, todo lo demás fue 10 de 10. Recomiendo totalmente el resort: es un lugar de ensueño, ideal para desconectarte, relajarte y disfrutar una experiencia de lujo en medio de los viñedos.
• MT

  monica t

  Nov 8, 2025
  1.0
  Wow what a disappointment. Got a residence for a group of our 50th birthdays. Should have stayed at a holiday inn. Awful service at pool all day/. Manager lauren didnt care, i spent all day getting drinks and pretty much working for them bc the service was so bad/. No one was here!!!! Incredible
• TS

  Tatiana Stolyarova

  Oct 14, 2025
  4.0
  We used to stay at Calistoga Ranch whenever we traveled to Napa Valley, but since it sadly burned down, we decided to try the Four Seasons, especially since it’s new. The location is absolutely stunning — it’s surrounded by beautiful hills and has its own vineyard right in front of your terrace or balcony. We loved our room, and the pools were amazing. But unfortunately, the restaurant was a huge disappointment. We had dinner there, and I was honestly surprised that a Four Seasons could have such a poor-quality restaurant. The kids’ hamburgers were burnt to the ground and looked worse than at McDonald’s — though they cost four or five times more, of course. The kids didn’t even touch them. I ordered the chicken as my main dish, but it was way too spicy to eat, and my husband ended up sharing his filet mignon with the kids because it was the only good dish at the table. When I mentioned this to our waiter, he simply said he was sorry — and that was it. We still paid full price and left the gratuity, though I’m not sure why. Overall, the hotel itself is wonderful, but the restaurant was terrible, which was really surprising — usually, the food at Four Seasons is excellent. Unfortunately, that wasn’t the case here. Probably I shall post a zero stars review for the restaurant itself.
• SS

  Sheila Schmitz

  Oct 3, 2025
  1.0
  DO NOT STAY HERE. I should have read the the one star reviews. Please read them as you will see we are not the only ones with this problem. We are in the Four Seasons now, traveling with our family in one of four rooms. The rooms cost well over $1200 a night. We are one of the unlucky guests to be stuck in a room without AC. I write this at 4 AM unable to sleep due to a hot, stuffy room. Just like other guests, their only solution was to bring fans. After spending a full day of travel yesterday, all I wanted was a good night's rest. Opening windows is not an option for me as I have severe seasonal allergies. It is hot, stale and musty in this room with no air circulation. It has been one thing after another in the 12 hours since we arrived. Our toilet was broken when we arrived. The lighting in our room is so bad that even with every single light turned on I had to use my phone's flashlight to unpack my clothes. I have stayed at better places for a 1/4 of the cost. Save your money. Stay somewhere else.
• CA

  Courtney Arbitell

  Sep 5, 2025
  5.0
  We have been to several Four Seasons properties. Napa was always at the top of the list to visit. This time though we had our 5 month old son with us for the first time. A little nervous we decided to just do it unsure of how kid friendly it would be. Well Four Seasons Napa you exceeded our expectations! Not only is this property gorgeous, the staff, the food (homemade hot sauce that’s out of this world at TRUSS), the service top notch but they go above an beyond for kids! Greeted with a stuffed animal we then find our room set up with a crib, baby towel (so cute with the logo I need one of these for home), diaper genie and baby soap kit. They have a huge kid pool, a complimentary kids club for 5 years old and up and even a baby attachment for the complimentary bikes! But to top it off I spilled ice cream on my new expensive baby carrier. When I called to ask for stain spray they didn’t have any so they came to our door an dry cleaned the carrier complimentary. Thank you all for doing an amazing job. Shout out to Weston at the Valet and Amanda at the Spa for going the extra mile.

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