Embassy Suites by Hilton San Francisco Airport Waterfront

Reviews

• MS

  Marshall Smith

  6 days ago
  3.0
  This hotel is fine for an overnight stay. Rooms are functional and a nice size but a bit dated. A/C didn’t seem to work. This isn’t such a big problem in the bay area. I was on an upper floor so I opened the window. The only problem with that was in the evening the food smell from the restaurant kitchen below would come into the room. Otherwise TV and WiFi worked well. Breakfast is decent although crowded. It took about 10 minutes waiting in line to order an omelet. The airport shuttle works fine getting to/from SFO. The only problem was with the billing. My stay at this hotel was paid for with an airline voucher. At check-in the hotel wanted a credit card number for “incidental” expenses. Ok, fine. The next morning I checked out with no charges. A couple of days later a mystery charge for $16.30 showed up on my credit card. I tried contacting the hotel multiple times to get an explanation. The first time - I pressed the billing dispute number. I waited for 20 minutes on hold before giving up. I don’t know if they answer these calls or not. The second time I pressed reservations to talk to a human. This worked, but after waiting another 20 minutes to speak to a manager I was told the manager was busy and call back in a few hours. I gave up contacting the hotel and disputed the charge with my credit card. This worked, but I think the credit card just “wrote off” the charge, and didn’t follow up with the hotel. So the hotel got away with it. Just beware and make sure you get a paper receipt when checking out. It's very difficult to resolve billing problems once you leave the hotel.
• RH

  ryan heidari

  Jan 5, 2026
  4.0
  This is one of the more desirable Embassy Suites we have visited. With $40 per night more you can upgrade your room to have water front view with a small balcony.
• SC

  S C

  Jan 1, 2026
  5.0
  I had a wonderful stay at the Embassy Suites by the Bay at Christmastime. The hotel is close to SFO and provides an airport shuttle every half hour. The hotel lobby was beautifully decorated for the Holidays. My suite was very clean, spacious, comfortable, and had a lovely view of the Bay. There is a nice path along the Bay that I enjoyed using during the day. The hotel brunch was delicious and plentiful, and included made-to-order omelettes, fruit, yogurt, pastries, hot and cold cereal, eggs, pancakes. I was also able to attend a Christmas church service that was conveniently held at the hotel. The staff was very helpful and accommodating, especially when my flight was delayed. They allowed me to stay at the hotel and check out late, for a very reasonable fee, while waiting for my flight.
• BM

  Brian Murray

  Dec 28, 2025
  3.0
  Initial reactions for this location pulling up, theres plenty of parking spots. It's self paid parking, no valet services. Check-ins were not personable at all, no one had a name badge on. Spend two nights, engineer Julio did a terrific job by fixing the shower as it was messed up after first usage. Complimentary happy hour was good but I feel the times are such a short period. Complimentary breakfast was pretty good, the woman chef doing the omelettes did a great job to keep the line moving. Overall this location could use some work in some places but would try this location out again. Also bring your own pillows because the pillows at embassy suites are flat.
• JS

  Jamie Sternberg

  Dec 26, 2025
  2.0
  The rooms are outdated and worn out. The beds are double sized. The service was lacking. I had reserved a room once I could check in on the app and it wasn’t ready 3.5 hours after checkin. They tried to give me an inferior room before checking to see that it wasn’t actually clean.

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